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Certainly Wood Reviews | Customer Service Reviews for https://www.feefo.com/reviews/certainly-wood | Feefo

Displaying all 11,242 reviews

Trusted Customer

2 months ago

Date of purchase: 28/06/2024

Ordering is easy and the delivery turned up on time on the day agreed despite the driver having to deal with a road closure.

Charlotte Hill

Certainly Wood

2 months ago

Hi, Thanks for your comment; we appreciate your feedback and are happy you are pleased with your purchase. From your account, I can see that you purchase from us once a year, so I wanted to inform you of our new membership scheme, which you may benefit from. When signed up for the Fire Club membership, you get at least 10% off your orders, plus other benefits like free AM/PM services and free products! Please find more information about our Fire Club Membership here. Best wishes, Certainly Wood Team

Product reviews

Trusted Customer

2 months ago

Date of purchase: 30/06/2024

Excellent

Charlotte Hill

Certainly Wood

2 months ago

Thanks for your comment; we appreciate your feedback and are happy you are pleased with your purchase. From your account, I can see you purchase from us once a year, so I wanted to inform you of our new membership scheme that you may benefit from. When signed up for the Fire Club membership, you get a minimum of 10% off your orders, plus other benefits like free AM/PM services and free products! Please find more information about our Fire Club Membership here. Best wishes, Certainly Wood Team

Product reviews

James Armstrong

Chew Magna, Bristol

2 months ago

Date of purchase: 26/06/2024

What James Armstrong said about Certainly Wood:

Deliveries like clockwork

Charlotte Hill

Certainly Wood

2 months ago

Hi James, Thanks for your comment, we appreciate your feedback and have passed your feedback on to the delivery company. From your account, I can see you order more than once a year. We have recently introduced our Fire Club membership and subscription service that you may benefit from. Our subscription service makes ordering really easy and allows you to schedule in future deliveries and our Fire Club membership, when signed up, gives you a minimum of 10% off your orders plus other benefits like free AM/PM services and free product! Find more information about our Fire Club Membership here: https://www.certainlywood.co.uk/pages/membership Find more information about our subscription service here: https://www.certainlywood.co.uk/pages/subscriptions Best wishes, Certainly Wood Team

Product reviews

Trusted Customer

2 months ago

Date of purchase: 28/04/2024

Delivered on time. Easy website to navigate.

Product reviews

We have a large wood burner but these logs were huge and very irregular shaped and are difficult to use in our log burner. I’ve changed my supplier.

Hayleigh

Certainly Wood

1 month ago

Thank you for your comments, we appreciate your feedback and have passed your feedback on to our team. We have tried contacting you a number of times to discuss this order since this this feedback was posted (via email and telephone) with no success. We wanted to explain that, while our Chunky logs are still Kiln dried hardwood, the Chunky logs have a larger diameter, which may not suitable for all wood burners so it may be that you would be better off with our smaller logs in future. As you are a valued, long standing customer, we would appreciate a conversation so that we can get down to the bottom of this for you. Please give our office a call and a member of our team would be happy to help find the best log for you. Best wishes, The Certainly Wood Team.

Gerry Walker

Halifax

2 months ago

Date of purchase: 26/06/2024

What Gerry Walker said about Certainly Wood:

Good communication via email, free delivery and on time.

Product reviews

Bag was full of decent sized logs, not much dust and bits after emptying. Happy with quality. Could choose delivery date as well.

Hayleigh

Certainly Wood

2 months ago

Thank you so much for your 5-star review, Gerry! We're delighted to hear you were happy with your purchase and the great service you received from our team. I've passed your comments onto the team, and we look forward to assisting you again in the future. Best wishes, Hayleigh

Trusted Customer

2 months ago

Date of purchase: 14/06/2024

Always helpful.

Product reviews

Fantastic to start a wood burner flame. Had a wood burner for 18 years so great discovery.

Hayleigh

Certainly Wood

2 months ago

Thank you so much for the 5 star review! It makes our day hearing about how much our customers love our Flamers Natural Firelighters and the great service they’ve received from our team. We have passed on your review to our team and look forward to assisting you in future. Best wishes, Hayleigh

Trusted Customer

2 months ago

Date of purchase: 14/06/2024

Excellent. Very helpful.

Product reviews

Paul Dickson

Ashford

2 months ago

Date of purchase: 20/06/2024

What Paul Dickson said about Certainly Wood:

Graet service

Product reviews

Well packaged pruduct, delivered as arranged, with instructions on storage and recycling of packaging. Delivery driver was very helpful and delivered right to our logstore

Hayleigh

Certainly Wood

2 months ago

We are so grateful for your 5-star review, Paul! We're delighted to hear you were happy with your purchase and that it was delivered efficiently. We will share this with the team to let them know to keep up the amazing work and look forward to assisting you again in the future. Best wishes, Hayleigh

Trusted Customer

2 months ago

Date of purchase: 12/06/2024

Always someone to talk to . Quality of logs are very good and delivery can be made to suit me. I would always buy from Certainly Wood as I know the quality doesn’t vary .

Hayleigh

Certainly Wood

2 months ago

Thank you so much for the 5 star review! Your review is a great way to let us know we’re on track for making our customers smile! It makes our day hearing about how much our customers love our products and the great service they’ve received from our team. We really appreciate you taking the time to give your feedback and look forward to assisting you again in the future. Best wishes, Hayleigh

Trusted Customer

2 months ago

Date of purchase: 15/06/2024

Good service let down by courier

Product reviews

Excellent product bought this with a special offer of 50 free flamers quick delivery and good communication from supplier . Let down by the courier left the parcel out on the bank busy main road .

...

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Hayleigh

Certainly Wood

2 months ago

Thank you very much for your review. We are pleased to hear you are happy with your purchase of our Flamers Bucket and Flamers natural firelighters. In regards to the delivery, I will raise this with DPD to ensure they are made aware of this situation. Going forward, I will add relevant notes on your account to ensure that the couriers have all the required information to hand. Thanks again, we really appreciate the feedback and we look forward to assisting you in future. Best wishes, Hayleigh

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About Certainly Wood

Certainly Wood is the largest specialist firewood producer in the UK having pioneered a kiln drying process nearly ten years ago. We are the ‘inventors’ of kiln dried firewood and recommended by most UK stove manufacturers and distributors. We are also the first company to be approved by Hetas under their new Solid Biomass Assurance Scheme. We supply a range of products from premier kiln dried firewood and kindling to log stores and other wood related products.

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01981 251 796

Lower Lulham, Madley, Hereford, Hereford, Herefordshire, HR2 9JJ, United Kingdom

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Certainly Wood Reviews

Kiln Dried Logs - Pallets of Small BagsOrder was easy to place and the delivery turned up on the agreed day despite the driver having to deal with a road closure. Have used Certainly Wood f...More reviews of this product (377)View product website

Kiln Dried KindlingBags are easy to handle and the wood burns well !!More reviews of this product (1,021)View product website

Kiln Dried Logs - Pallets of Small BagsMore reviews of this product (377)View product website

Kiln Dried Logs In Bulk BagsI choose Certainly Wood to get the recommended size of kiln dried hardwood for my log stovesMore reviews of this product (2,598)View product website

Chunky Kiln Dried LogsWe have a large wood burner but these logs were huge and very irregular shaped and are difficult to use in our log burner. I’ve changed my supplier....More reviews of this product (112)View product website

Kiln Dried Logs In Bulk BagsBag was full of decent sized logs, not much dust and bits after emptying. Happy with quality. Could choose delivery date as well.More reviews of this product (2,598)View product website

Flamers Natural FirelightersFantastic to start a wood burner flame. Had a wood burner for 18 years so great discovery.More reviews of this product (1,084)View product website

Kiln Dried Logs In Bulk BagsGood service; excellent logs; Burn very well. Have been using Certainly Wood for many years. No problems with delivery. Would recommend....More reviews of this product (2,598)View product website

Flamers Natural FirelightersHave used these fire lighters before; no mess; burn well; makes fire lighting easy!More reviews of this product (1,084)View product website

Kiln Dried Logs In Bulk BagsWell packaged pruduct, delivered as arranged, with instructions on storage and recycling of packaging. Delivery driver was very helpful and delivered ...More reviews of this product (2,598)View product website

Flamers Bucket with FlamersExcellent product bought this with a special offer of 50 free flamers quick delivery and good communication from supplier . Let down by the courier...More reviews of this product (17)View product website

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