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Certainly Wood Reviews

https://www.certainlywood.co.uk
Rated
Exceptional
Service
4.8
/5
Product
4.8
/5

5

4

3

2

1

702

64

23

10

7

806

ratings over the past year

Displaying all 11,242 reviews
PD
Paul Dickson
Ashford
2 months ago
Date of purchase: 20/06/2024
What Paul Dickson said about Certainly Wood:
Graet service
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Trusted Customer
2 months ago
Date of purchase: 12/06/2024
Always someone to talk to . Quality of logs are very good and delivery can be made to suit me. I would always buy from Certainly Wood as I know the quality doesn’t vary .
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Hayleigh
Certainly Wood
2 months ago
Thank you so much for the 5 star review! Your review is a great way to let us know we’re on track for making our customers smile! It makes our day hearing about how much our customers love our products and the great service they’ve received from our team. We really appreciate you taking the time to give your feedback and look forward to assisting you again in the future. Best wishes, Hayleigh
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Trusted Customer
2 months ago
Date of purchase: 15/06/2024
Good service let down by courier
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Rosalyn White
Ash Surrey
3 months ago
Date of purchase: 12/06/2024
What Rosalyn White said about Certainly Wood:
Always quick service and delivery and the goods come when requested.
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Hayleigh
Certainly Wood
2 months ago
We really appreciate your 5 star review, Rosalyn! We're thrilled to hear you're happy with your purchase and the great service you've received from our team! We appreciate you taking the time to give your feedback and look forward to assisting you again in the future. Best wishes Hayleigh
RW
Rosalyn White
2 months ago
They always keep you up to date with delivery details.
RW
Rosalyn White
2 months ago
They always keep you up to date with delivery details.
RW
Rosalyn White
2 months ago
They always keep you up to date with delivery details.
RW
Rosalyn White
2 months ago
They always keep you up to date with delivery details.
RW
Rosalyn White
2 months ago
They always keep you up to date with delivery details.
RW
Rosalyn White
2 months ago
They always keep you up to date with delivery details.
RW
Rosalyn White
2 months ago
They always keep you up to date with delivery details.
RW
Rosalyn White
2 months ago
They always keep you up to date with delivery details.
RW
Rosalyn White
2 months ago
They always keep you up to date with delivery details.
RW
Rosalyn White
2 months ago
They always keep you up to date with delivery details.
RW
Rosalyn White
2 months ago
They always keep you up to date with delivery details.
RW
Rosalyn White
2 months ago
They always keep you up to date with delivery details.
RW
Rosalyn White
2 months ago
They always keep you up to date with delivery details.
RW
Rosalyn White
2 months ago
They always keep you up to date with delivery details.
RW
Rosalyn White
2 months ago
They always keep you up to date with delivery details.
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Trusted Customer
3 months ago
Date of purchase: 13/06/2024
It would be great if the delivery time could be better estimated as it will just get dropped on the sidewalk in front of your house.
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Hayleigh
Certainly Wood
2 months ago
Thanks for your 3 star review. We appreciate you taking the time to leave your feedback. We are sorry that you felt the delivery experience could have been improved. Palletline should have sent a notification including a 2-hour delivery window to advise you on delivery proceedings. Due to the nature of the pallet deliveries, the ETA system can only allow for this window of time as it ensures ETA's remain accurate even if unforeseen issues arise.Palletline are contracted to deliver kerbside but, in future, please contact us to discuss any special requirements that are outside of the standard delivery and we will try our utmost to fulfil your requirements. To improve this experience going forward, I will request for the driver to call you 20 minutes before future deliveries. If you feel like updating your feedback, we will leave it open for you to do so. Best Wishes, The Certainly Wood Team
Trusted Customer
2 months ago
Thanks! They did send me a delivery window, but it was only about an hour before they dropped it off and I couldn't get home in time. I think it was a technical problem on their end, because even then when I clicked on the link to show me the ETA it wasn't able to show it to me. But I think the idea of calling 20 minutes in advance is a good one!
Trusted Customer
2 months ago
Thanks! They did send me a delivery window, but it was only about an hour before they dropped it off and I couldn't get home in time. I think it was a technical problem on their end, because even then when I clicked on the link to show me the ETA it wasn't able to show it to me. But I think the idea of calling 20 minutes in advance is a good one!
Trusted Customer
2 months ago
Thanks! They did send me a delivery window, but it was only about an hour before they dropped it off and I couldn't get home in time. I think it was a technical problem on their end, because even then when I clicked on the link to show me the ETA it wasn't able to show it to me. But I think the idea of calling 20 minutes in advance is a good one!
Trusted Customer
2 months ago
Thanks! They did send me a delivery window, but it was only about an hour before they dropped it off and I couldn't get home in time. I think it was a technical problem on their end, because even then when I clicked on the link to show me the ETA it wasn't able to show it to me. But I think the idea of calling 20 minutes in advance is a good one!
Trusted Customer
2 months ago
Thanks! They did send me a delivery window, but it was only about an hour before they dropped it off and I couldn't get home in time. I think it was a technical problem on their end, because even then when I clicked on the link to show me the ETA it wasn't able to show it to me. But I think the idea of calling 20 minutes in advance is a good one!
Trusted Customer
2 months ago
Thanks! They did send me a delivery window, but it was only about an hour before they dropped it off and I couldn't get home in time. I think it was a technical problem on their end, because even then when I clicked on the link to show me the ETA it wasn't able to show it to me. But I think the idea of calling 20 minutes in advance is a good one!
Trusted Customer
2 months ago
Thanks! They did send me a delivery window, but it was only about an hour before they dropped it off and I couldn't get home in time. I think it was a technical problem on their end, because even then when I clicked on the link to show me the ETA it wasn't able to show it to me. But I think the idea of calling 20 minutes in advance is a good one!
Trusted Customer
2 months ago
Thanks! They did send me a delivery window, but it was only about an hour before they dropped it off and I couldn't get home in time. I think it was a technical problem on their end, because even then when I clicked on the link to show me the ETA it wasn't able to show it to me. But I think the idea of calling 20 minutes in advance is a good one!
Trusted Customer
2 months ago
Thanks! They did send me a delivery window, but it was only about an hour before they dropped it off and I couldn't get home in time. I think it was a technical problem on their end, because even then when I clicked on the link to show me the ETA it wasn't able to show it to me. But I think the idea of calling 20 minutes in advance is a good one!
Trusted Customer
2 months ago
Thanks! They did send me a delivery window, but it was only about an hour before they dropped it off and I couldn't get home in time. I think it was a technical problem on their end, because even then when I clicked on the link to show me the ETA it wasn't able to show it to me. But I think the idea of calling 20 minutes in advance is a good one!
Trusted Customer
2 months ago
Thanks! They did send me a delivery window, but it was only about an hour before they dropped it off and I couldn't get home in time. I think it was a technical problem on their end, because even then when I clicked on the link to show me the ETA it wasn't able to show it to me. But I think the idea of calling 20 minutes in advance is a good one!
Trusted Customer
2 months ago
Thanks! They did send me a delivery window, but it was only about an hour before they dropped it off and I couldn't get home in time. I think it was a technical problem on their end, because even then when I clicked on the link to show me the ETA it wasn't able to show it to me. But I think the idea of calling 20 minutes in advance is a good one!
Trusted Customer
2 months ago
Thanks! They did send me a delivery window, but it was only about an hour before they dropped it off and I couldn't get home in time. I think it was a technical problem on their end, because even then when I clicked on the link to show me the ETA it wasn't able to show it to me. But I think the idea of calling 20 minutes in advance is a good one!
Trusted Customer
2 months ago
Thanks! They did send me a delivery window, but it was only about an hour before they dropped it off and I couldn't get home in time. I think it was a technical problem on their end, because even then when I clicked on the link to show me the ETA it wasn't able to show it to me. But I think the idea of calling 20 minutes in advance is a good one!
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Sarah WOOD
Littlehampton
3 months ago
Date of purchase: 12/06/2024
What Sarah WOOD said about Certainly Wood:
Fantastic company. Great selection of fire-based products. Quick dispatch. Quick, reliable, trackable delivery. Never needed to contact them because I've never had a problem over several years of buyi
...
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Trusted Customer
3 months ago
Date of purchase: 12/06/2024
Service was as expected.
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Trusted Customer
3 months ago
Date of purchase: 11/06/2024
Very friendly lively helpful Staff.
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Hayleigh
Certainly Wood
3 months ago
We are so grateful for your 5-star review! We're delighted to hear you were happy with your purchase and the service you received from our team. We will share this with the team to let them know to keep up the amazing work and we look forward to assisting you in future! Best wishes, Hayleigh
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Trusted Customer
3 months ago
Date of purchase: 09/06/2024
Easy purchase with speedy delivery.
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Hayleigh
Certainly Wood
3 months ago
Thank you so much for your 5-star review! We're delighted to hear you were happy with your purchase and that it arrived quickly. I've passed your comments onto the team, and we look forward to assisting you again in future. Best wishes, Hayleigh
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AW
Anita Wimbury
Thornton/Cleveleys
3 months ago
Date of purchase: 09/06/2024
What Anita Wimbury said about Certainly Wood:
Fast no hassle delivery
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Hayleigh
Certainly Wood
3 months ago
Thank you so much for the 5-star review, Anita! It makes our day hearing about how much our customers love our KindleFlamers and the great service they’ve received from our team. We have passed on your review to our team and look forward to assisting you in future. Best wishes, Hayleigh
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About Certainly Wood
Certainly Wood is the largest specialist firewood producer in the UK having pioneered a kiln drying process nearly ten years ago. We are the ‘inventors’ of kiln dried firewood and recommended by most UK stove manufacturers and distributors. We are also the first company to be approved by Hetas under their new Solid Biomass Assurance Scheme. We supply a range of products from premier kiln dried firewood and kindling to log stores and other wood related products.
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01981 251 796
Lower Lulham, Madley, Hereford, Hereford, Herefordshire, HR2 9JJ, United Kingdom
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About Certainly Wood
Certainly Wood is the largest specialist firewood producer in the UK having pioneered a kiln drying process nearly ten years ago. We are the ‘inventors’ of kiln dried firewood and recommended by most UK stove manufacturers and distributors. We are also the first company to be approved by Hetas under their new Solid Biomass Assurance Scheme. We supply a range of products from premier kiln dried firewood and kindling to log stores and other wood related products.