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Certainly Wood Reviews | Customer Service Reviews for https://www.feefo.com/reviews/certainly-wood | Feefo

Displaying all 11,242 reviews

Trusted Customer

3 months ago

Date of purchase: 02/06/2024

Very slick

Hayleigh

Certainly Wood

3 months ago

We really appreciate your comments! We're thrilled to hear you're happy with your purchase and the service you have received. Thank you for taking the time to give your feedback and we look forward to assisting you again in the future. Best wishes, Hayleigh

Product reviews

Paul Morton-Kemp

Aveley

3 months ago

Date of purchase: 02/06/2024

What Paul Morton-Kemp said about Certainly Wood:

Great service. Very well organised and fast delivery

Hayleigh

Certainly Wood

3 months ago

Thank you for your wonderful review, Paul! It makes our day hearing about how much our customers love our Flamers Natural Firelighters and the great service they’ve received from our team! We have passed on your review to our team and look forward to assisting you in future. Best wishes, Hayleigh

Product reviews

Wendy Boyle

Helsby

3 months ago

Date of purchase: 24/05/2024

What Wendy Boyle said about Certainly Wood:

Always a great service with confirmation of delivery. Easy to order

Hayleigh

Certainly Wood

3 months ago

Thank you for the 5 star review, Wendy! We are so glad that you are happy with the products and service you received. We will share this with the team to let them know to keep up the amazing work and we look forward to assisting you again in the future. Best wishes, Hayleigh

Product reviews

OK, some of the kindling is very thin, can be a bit hit and miss

Hayleigh

Certainly Wood

3 months ago

Hi Wendy, Thank you for your valuable feedback, we are really pleased to hear you are happy with the wood you have received overall. We are sorry that you felt as though our kindling was not up to our usual standards. If you could send us some photos of the kindling you have received to marketing@certainlywood.co.uk, it would be really helpful so we can pass this on to our production team to investigate. We really appreciate you taking the time to leave a review and look forward to assisting you again in the future. Best wishes, Hayleigh

Trusted Customer

3 months ago

Date of purchase: 26/05/2024

I know the office staff are really good and I can pick up a phone or email and receive a prompt reply. The delivery was wonderful and driver could not have been more helpful

Hayleigh

Certainly Wood

3 months ago

We are really grateful for your 5-star review! It makes our day hearing about how much our customers love our Flaming Firewood and the great service they’ve received from our team. We have passed on your review to our team and look forward to assisting you in future. Best wishes, Hayleigh

Product reviews

Trusted Customer

3 months ago

Date of purchase: 17/05/2024

Great product, delivered as ordered.

Hayleigh

Certainly Wood

3 months ago

Thank you so much for your 5-star review! We're thrilled to hear you're happy with your purchase! We will share this with the team to let them know to keep up the amazing work. Best wishes, Hayleigh

Product reviews

Trusted Customer

3 months ago

Date of purchase: 14/05/2024

Hayleigh

Certainly Wood

3 months ago

Thank you for the 5 star review! We are pleased to hear you are happy with your purchase and the service you have received! We appreciate you taking the time to leave a review and look forward to assisting you again in the future. Best wishes, Hayleigh

Product reviews

Trusted Customer

4 months ago

Date of purchase: 29/04/2024

Excellent.

Product reviews

Certainly Wood and the people who deliver the goods are excellent. The large bulk bags are a brilliant way of delivering the logs. you know exactly what you are getting and the quantity is consistent

...

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Hayleigh

Certainly Wood

4 months ago

Thank you so much for the 5 star review! We are delighted to hear that you are happy with your purchase and the service you received from our team . When recommending us to your friends and neighbours in the future, make sure to use our Refer a Friend Scheme so you and your friend can save £10 off your orders. You can find more about that here: https://www.certainlywood.co.uk/pages/refer-a-friend. Thank you for your continued custom and we look forward to assisting you again in future. Best wishes, Hayleigh

Trusted Customer

4 months ago

Date of purchase: 29/04/2024

See above re delivery - problem at Coventry depot made it late.

Product reviews

Logs absolutely fine. We have bought from you for many years and will continue. The only issue this time was the delivery, which was two hours later than the window given. The driver was apologetic

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Hayleigh

Certainly Wood

4 months ago

Thank you for the lovely review! We really appreciate you taking the time to give your feedback and are glad that the logs you received were up to standard. In regards to your delivery being later than expected, the ETA provided by the couriers is only an estimate which can be affected by traffic conditions, previous deliveries and weather conditions so is subject to change. Please be mindful that we deliver on a large lorry so its movements are even more susceptible to these factors. Thank you for your continued custom and we look forward to assisting you again in future. Best wishes, Hayleigh

Harry Gray

Alness

4 months ago

Date of purchase: 01/05/2024

What Harry Gray said about Certainly Wood:

Ordering very easy. Product delivered on day selected. Recieved updates via email as to status of order. Very satisfied Certainly Wood and this was my third order with them.

Hayleigh

Certainly Wood

4 months ago

Thanks for the 5 star review Harry! Your review is a great way to let us know we’re on track for making our customers smile! We're delighted to hear you were happy with your purchase and the service you received and we really appreciate your continued custom. We look forward to assisting you again in the future. Best wishes, Hayleigh

Product reviews

Trusted Customer

4 months ago

Date of purchase: 30/04/2024

Excellent !

Product reviews

Very easy to deal with , and pleased with logs. Will be doing further business with them .

Hayleigh

Certainly Wood

4 months ago

We are so grateful for your 5-star review! We are delighted to hear you are happy with your purchase of our kiln dried logs and are thrilled that you will be a returning customer. I have passed on your review to our team and we look forward to assisting you in future. Best wishes, Hayleigh

Not received a review invite?

About Certainly Wood

Certainly Wood is the largest specialist firewood producer in the UK having pioneered a kiln drying process nearly ten years ago. We are the ‘inventors’ of kiln dried firewood and recommended by most UK stove manufacturers and distributors. We are also the first company to be approved by Hetas under their new Solid Biomass Assurance Scheme. We supply a range of products from premier kiln dried firewood and kindling to log stores and other wood related products.

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01981 251 796

Lower Lulham, Madley, Hereford, Hereford, Herefordshire, HR2 9JJ, United Kingdom

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Certainly Wood Reviews

Kiln Dried Logs In Bulk BagsMore reviews of this product (2,599)View product website

Flamers Natural FirelightersMore reviews of this product (1,085)View product website

Flamers Natural FirelightersGreat product and great service tooMore reviews of this product (1,085)View product website

Flamers Natural FirelightersGood as any I've triedMore reviews of this product (1,085)View product website

Kiln Dried Logs In Bulk BagsWe have always found the logs burn fantastically. Not the cheapest supplier of logs, but you get what you pay forMore reviews of this product (2,599)View product website

Kiln Dried KindlingOK, some of the kindling is very thin, can be a bit hit and missMore reviews of this product (1,022)View product website

Flaming FirewoodExcellent product and serviceMore reviews of this product (28)View product website

Firekit - Kiln Dried Logs in BoxesMore reviews of this product (198)View product website

Flaming FirewoodMore reviews of this product (28)View product website

Kiln Dried Logs In Bulk BagsCertainly Wood and the people who deliver the goods are excellent. The large bulk bags are a brilliant way of delivering the logs. you know exactly wh...More reviews of this product (2,600)View product website

KindleFlamers Natural FirelightersWork great - the large box comes with a small bucket which was useful.More reviews of this product (298)View product website

(Kindle)Flamers BucketI didn.t realise at first that it was inside the box that the Kindle Flamers came in but once I found it I found it very useful.More reviews of this product (103)View product website

Kiln Dried KindlingVery useful.More reviews of this product (1,022)View product website

Kiln Dried Logs In Bulk BagsLogs absolutely fine. We have bought from you for many years and will continue. The only issue this time was the delivery, which was two hours later...More reviews of this product (2,600)View product website

Flamers Natural FirelightersThese are very effective.More reviews of this product (1,085)View product website

Kiln Dried KindlingExcellent as always. Best I’ve foundMore reviews of this product (1,022)View product website

Kiln Dried Logs - Pallets of Small BagsThird time I've ordered. Delivery on the day selected and delivered before noon which suited me. Small bags expedite unloading, removing wood from bag...More reviews of this product (378)View product website

Kiln Dried Logs In Bulk BagsVery easy to deal with , and pleased with logs. Will be doing further business with them .More reviews of this product (2,600)View product website

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