Certainly Wood Reviews

Thank you so much for the 5 star review, Hilary! It really makes our day when we receive reviews like yours commenting on the "excellent" service from our team, the easy ordering process and the "superb" products we offer; we really appreciate it! Thank you for continuing to be a loyal customer, I will pass this review on to our team and we look forward to assisting you in future for all your wood fire needs. Best wishes, Hayleigh

Thank you for your wonderful review! We're delighted to hear you were happy with your purchase and the "5 star" service you received from our team! It's great to hear that you found our ordering system easy to use and we especially appreciate your feedback on our new Fire Club membership. As it is a new venture for us, we find your comments very helpful so feel free to keep us updated throughout the year. I've passed your comments onto the team, and we look forward to assisting you again in future. Best wishes, Hayleigh

Thank you so much for your wonderful review! We are glad that you were so happy with your purchase of our Flamers natural firelighters that you rated them 5 stars! We appreciate you taking the time to leave a review and look forward to assisting you again in the future. Best wishes, Hayleigh

We are so grateful for your 5-star review and are pleased to hear you are happy with your purchase of our kiln dried logs and kindling. For future reference, it may be worth taking a look into our membership scheme to get an even better deal. It costs £34.99 for a 12 month period and it allows you to receive a minimum of 10% off your orders, upgraded delivery services, free KindleFlamers on sign up/renewal plus a £15 birthday reward for you to use on your orders. You can find more information here: https://www.certainlywood.co.uk/pages/membership Thank you for taking the time to leave your review and we look forward to assisting you in future! Best wishes, Hayleigh

Thank you for taking the time to leave a review, we really appreciate your feedback and are pleased to hear that you were happy with your purchase of our kiln dried logs. We are sorry to hear that your delivery was not up to the usual standard. We contacted Palletline, following your email to us, and they informed us that there was an issue with their tracking system that day, which is why they were unable to provide you with an ETA. In regards to future orders, it is worth noting that we now offer upgraded delivery services which guarantee either an AM or PM delivery window, to avoid you having to wait around all day in future. This delivery service is included in our Fire Club membership, so it may be worth taking a look at this. You can find more information here: https://www.certainlywood.co.uk/pages/membership We look forward to assisting you again in future. Best wishes, Hayleigh