Thank you for your wonderful review, Bruce! We're thrilled to hear you're happy with your purchase.
Recently, we have had to put our Return your Bulk Bag scheme on hold for a number of reasons which you can read about in our blog here:
https://www.certainlywood.co.uk/blogs/news/why-are-we-removing-our-return-your-empty-bulk-bag-service.
Whilst we no longer offer this service, we would like to remind our customers that all our bulk bags are 100% recyclable and to please check with your local council that Flexi-plastics are accepted through the kerb side collections.
In regards to the pallets, we use a third party Courier (Palletline) and, at this point in time, they do not offer collections, however, we appreciate your feedback and will pass your comments on.
Best Wishes,
The Certainly Wood Team