Certainly Wood Reviews

Thanks for the 5 stars Andrew your review is a great way to let us know we’re on track to making our customers smile! We appreciate you taking the time to give your feedback and look forward to serving you again in the future. Kind regards, Charlotte

Thanks for your feedback! I'm glad to hear the logs you received are dry and of good value. From the looks of your account, you have 1,200 loyalty points available to use, this equates to a £12 discount on your next order. If you need any assistance applying these check this page out: https://www.certainlywood.co.uk/pages/loyalty-tab-help In regards to the volume of logs you received, I have reached out via email to investigate this on your behalf. Please feel free to respond via email or you can call on 01981251796. I look forward to hearing from you and clarifying/solving any issues you may have. Kind regards, Charlotte

Thank you so much for the 5 stars, Alan! Your review is a great way to let us know we’re on track for making our customers smile! We appreciate you taking the time to give your feedback and look forward to serving you again in the future. Best Wishes, The Certainly Wood Team

We are so grateful for your 5 star review! We're delighted to hear you were happy with your purchase and that it arrived quickly. We look forward to assisting you in future! Best Wishes, The Certainly Wood Team

We really appreciate the 5 star review! We're thrilled to hear you're happy with your purchase and the service you received from our team. We have passed on your review to our team and look forward to assisting you in future. Best Wishes, The Certainly Wood Team

Thank you for the 5 star review! It makes our day hearing about how much our customers love our products and the great service they’ve received from our team. We have passed on your review to our team and look forward to assisting you in future. Best Wishes, The Certainly Wood Team

Thank you! If you do find yourself referring us to any of your friends in the future, make sure to use our Refer a Friend Scheme so you and your friend can save £10 off your orders. You can find more about that here: https://www.certainlywood.co.uk/pages/refer-a-friend. Kind regards, Charlotte

Thank you for your feedback; we are glad you are happy with the service you received. If you do find yourself referring us to any of your friends in the future, make sure to use our Refer a Friend Scheme so you and your friend can save £10 off your orders. You can find more about that here: https://www.certainlywood.co.uk/pages/refer-a-friend. Kind regards, Charlotte

Hi, Thank you for your feedback, I'm pleased to hear that the quality of the logs you received meets your expectations. In regards to the delivery, I have reached out to the couriers to advise why this wasn't delivered on the originally requested date as we were not advised at the time. When I hear anything, I'll reach out to you via email as you mentioned your phone signal is not the best. If you have any questions in the meantime, feel free to email me directly at chill@certainlywood.co.uk. Kind regards, Charlotte

Thank you for your feedback; we are glad you are happy with the service you received. If you do find yourself referring us to any of your friends in the future, make sure to use our Refer a Friend Scheme so you and your friend can save £10 off your orders. You can find more about that here: https://www.certainlywood.co.uk/pages/refer-a-friend. Kind regards, Charlotte