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Certainly Wood Reviews

https://www.certainlywood.co.uk
Rated
Exceptional
Service
4.8
/5
Product
4.8
/5

5

4

3

2

1

704

63

23

9

7

806

ratings over the past year

Displaying all 11,245 reviews
Trusted Customer
6 months ago
Date of purchase: 25/02/2024
The wood is good quality, cut to the requested size. Delivery was on time with helpful driver. The bulk bag arrived in good condition.
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Charlotte Hill
Certainly Wood
6 months ago
Thank you for your feedback; we are glad you are happy with the service you received. Be sure to use our loyalty programme, where you can save money on your future orders. You can find more information here: https://www.certainlywood.co.uk/pages/loyalty-tab-help. Kind regards, Charlotte
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Trusted Customer
6 months ago
Date of purchase: 25/02/2024
My order arrived promptly and completely and was well packed. I liked my free bucket too!
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Charlotte Hill
Certainly Wood
6 months ago
Thanks so much for your feedback. ! It makes our day to hear how much our customers love our KindleFlamers and the free bucket you received as part of our special offer. We have passed on your review to our team and look forward to assisting you in future. Kind regards, Charlotte
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Clive Chambers
nr Cupar, Fife
6 months ago
Date of purchase: 25/02/2024
What Clive Chambers said about Certainly Wood:
The ordering experience with Certainly Wood was fine; however I cannot rate the delivery with Palletline UNTIL they have delivered. Delivery was promised for today (5th March) but as of yet (12.15pm)
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Charlotte Hill
Certainly Wood
6 months ago
Hi Clive, I'm glad to hear your delivery arrived safely on the designated day. If you do find yourself referring us to any of your friends in the future, make sure to use our Refer a Friend Scheme so you and your friend can save £10 off your orders. You can find more about that here: https://www.certainlywood.co.uk/pages/refer-a-friend. Kind regards, Charlotte
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Trusted Customer
6 months ago
Date of purchase: 20/02/2024
Good quality logs. Burn nicely. Delivered to your door. What's not to like?
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Charlotte Hill
Certainly Wood
6 months ago
Thank you for your feedback; we are glad you are happy with the service you received. If you do find yourself referring us to any of your friends in the future, make sure to use our Refer a Friend Scheme so you and your friend can save £10 off your orders. You can find more about that here: https://www.certainlywood.co.uk/pages/refer-a-friend. Kind regards, Charlotte
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Howard Freeman
6 months ago
Date of purchase: 08/02/2024
What Howard Freeman said about Certainly Wood:
Great service. Wood burns brilliantly, no sparks, great flame but didn’t burn too fast, really pleased, would recommend.
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Charlotte Hill
Certainly Wood
6 months ago
Hi Howard, Thanks so much for your feedback. ! It makes our day hearing about how much our customers love our bulk bags and the great service they’ve received from our team. We have passed on your review to our team and look forward to assisting you in future. Kind regards, Charlotte
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Trusted Customer
6 months ago
Date of purchase: 16/02/2024
Excellent, as always! There was a problem regarding delivery which the team sorted quickly and efficiently. I have been a ciustomer for many years now and although there are more kiln dried companies
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Charlotte Hill
Certainly Wood
6 months ago
We really appreciate your comments! We're thrilled to hear you're happy with your purchase. From this order you would have gained some loyalty points that you can redeem on your next order, so definitely keep that in mind when you're ordering your next bulk delivery! Kind regards, The Certainly Wood Team
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Trusted Customer
6 months ago
Date of purchase: 22/02/2024
This does not reflect Certainly Wood's service, but I waited in all day and no delivery arrived. At the end of the day I had to contact the delivery company and was told they'd had a puncture. Then I
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Charlotte Hill
Certainly Wood
6 months ago
Hi, Thank you for your comments, we are pleased you are happy with the quality of wood you received. I have reached out to you separately regarding your failed delivery and as mentioned in my correspondence, Palletline apologises for any inconvenience caused and we have credited your account accordingly. If you feel fitting, we'd love to hear your updated feedback. Kind regards, Charlotte
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Alan Spiers
6 months ago
Date of purchase: 31/01/2024
What Alan Spiers said about Certainly Wood:
I have always found that the service provided by certainly wood to be second to none. The ordering process is simple and if there are ever any issues, the team are very helpful. They work well with th
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Charlotte Hill
Certainly Wood
6 months ago
Hi Alin, Thank you for your 5-star review; we are glad you are happy with the service you received. If you do find yourself referring us to any of your friends in the future, make sure to use our Refer a Friend Scheme so you and your friend can save £10 off your orders. You can find more about that here: https://www.certainlywood.co.uk/pages/refer-a-friend. Kind regards, Charlotte
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Rebecca Suart
6 months ago
Date of purchase: 22/02/2024
What Rebecca Suart said about Certainly Wood:
Certainly wood are great. Fast delivery.
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Charlotte Hill
Certainly Wood
6 months ago
Thanks so much for your feedback Rebecca. ! It makes our day to hear about how much our customers love our KindleFlamers and the great service they’ve received from our team. We have passed on your review to our team and look forward to assisting you in future. Kind regards, Charlotte
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Martin Mabbett
Wiltshire
6 months ago
Date of purchase: 22/02/2024
What Martin Mabbett said about Certainly Wood:
The boxes of Flamers arrived within 24hours of ordering
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Charlotte Hill
Certainly Wood
6 months ago
Hi Martin, Thank you for your 5-star review, we are glad to hear you are happy with our Flamers and that they arrived so quickly. Be sure to use our loyalty programme, where you can save money on your future orders. You can find more information here: https://www.certainlywood.co.uk/pages/loyalty-tab-help. Kind regards, Charlotte
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About Certainly Wood
Certainly Wood is the largest specialist firewood producer in the UK having pioneered a kiln drying process nearly ten years ago. We are the ‘inventors’ of kiln dried firewood and recommended by most UK stove manufacturers and distributors. We are also the first company to be approved by Hetas under their new Solid Biomass Assurance Scheme. We supply a range of products from premier kiln dried firewood and kindling to log stores and other wood related products.
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01981 251 796
Lower Lulham, Madley, Hereford, Hereford, Herefordshire, HR2 9JJ, United Kingdom
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About Certainly Wood
Certainly Wood is the largest specialist firewood producer in the UK having pioneered a kiln drying process nearly ten years ago. We are the ‘inventors’ of kiln dried firewood and recommended by most UK stove manufacturers and distributors. We are also the first company to be approved by Hetas under their new Solid Biomass Assurance Scheme. We supply a range of products from premier kiln dried firewood and kindling to log stores and other wood related products.