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Certainly Wood Reviews

https://www.certainlywood.co.uk
Rated
Exceptional
Service
4.8
/5
Product
4.8
/5

5

4

3

2

1

704

63

23

9

7

806

ratings over the past year

Displaying all 11,245 reviews
Trusted Customer
6 months ago
Date of purchase: 02/02/2024
I would recommend Certainly wood logs which are top quality and I rely on my wood stove for my main heating . The delivery is much smoother now with eta from delivery drivers. The cost has risen as ev
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Hayleigh
Certainly Wood
6 months ago
Thank you for your wonderful review! We're delighted to hear you were happy with your purchase. We appreciate you taking the time to give your feedback and look forward to serving you again in the future. Best Wishes, The Certainly Wood Team
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Malcolm Brown
6 months ago
Date of purchase: 15/02/2024
What Malcolm Brown said about Certainly Wood:
They want to please and are very polite and kind on the phone. The wood seems to be of a high quality and of a convenient size.
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Hayleigh
Certainly Wood
6 months ago
Thanks for the 5 star review, Malcolm! Your review is a great way to let us know we’re on track for making our customers smile! We appreciate you taking the time to give your feedback and look forward to serving you again in the future. Best Wishes, The Certainly Wood Team
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Trusted Customer
6 months ago
Date of purchase: 21/01/2024
The wood arrived in good condition on the day previously arranged
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Hayleigh
Certainly Wood
6 months ago
Thanks for the 5 stars and are pleased to hear you are happy with your purchase. We look forward to assisting you in future! Best wishes, The Certainly Wood Team
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Trusted Customer
6 months ago
Date of purchase: 20/02/2024
The whole process from order to delivery meets expectations every time. Staff I speak to on the phone are brilliant - friendly and efficient - abd the palletline delivery drivers are brilliant too. Yo
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Hayleigh
Certainly Wood
6 months ago
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work! We look forward to assisting you in future! Best Wishes, Hayleigh
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Trusted Customer
6 months ago
Date of purchase: 18/02/2024
Perfect logs, no other word for it, as Always and has been for over 10 years and delivery spot on. One can trust them.
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Charlotte Hill
Certainly Wood
6 months ago
Thank you for your feedback and you're ongoing support; we are glad you are happy with the service you received. If you do find yourself referring us to any of your friends in the future, make sure to use our Refer a Friend Scheme so you and your friend can save £10 off your orders. You can find more about that here: https://www.certainlywood.co.uk/pages/refer-a-friend. Kind regards, Charlotte
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Trusted Customer
6 months ago
Date of purchase: 19/02/2024
Ordering is straightforward. Delivery on day requested with pallet placed as requested.. The bags are easy to barrow and store in our log store. The logs burn nicely and vary in size which is good
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Charlotte Hill
Certainly Wood
6 months ago
We really appreciate your comments! We're thrilled to hear you're happy with your purchase. From this order you would have gained some loyalty points that you can redeem on your next order, so definitely keep that in mind when you're ordering your next bulk delivery! Best wishes, Charlotte
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Ron Hancock
6 months ago
Date of purchase: 18/02/2024
What Ron Hancock said about Certainly Wood:
Easy ordering experience. Courier delivery is a bit of a pain due to them updating the delivery slot several times during the day. Not easy to plan my day because of this. Also, pity that the bulk ba
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Charlotte Hill
Certainly Wood
6 months ago
Hi Ron, Thanks for your comment, we're really pleased you're happy with the quality of the logs you received. I have passed your feedback in regards to the ETA system on to the couriers so they are aware. Kind regards, Charlotte
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Trusted Customer
6 months ago
Date of purchase: 18/02/2024
Consistently good quality logs and timely delivery.
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Charlotte Hill
Certainly Wood
6 months ago
We really appreciate your comments! We're thrilled to hear you're happy with your purchase. From this order you would have gained some loyalty points that you can redeem on your next order, so definitely keep that in mind when you're ordering your next bulk delivery! Kind regards, Charlotte
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Max Dale
6 months ago
Date of purchase: 21/01/2024
What Max Dale said about Certainly Wood:
Top quality large kiln dried logs which burn slowly on our powerful log burner. Always delivered on time, very helpful in an emergency when you run out. Strongly recommend this company.
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Hayleigh
Certainly Wood
6 months ago
Thank you for your wonderful review! We're delighted to hear you were happy with your purchase, the service you received from our team and that everything arrived quickly. I've passed your comments onto the team, and we look forward to assisting you again in future. Best Wishes, The Certainly Wood Team
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Ron T
Wilburton
6 months ago
Date of purchase: 11/02/2024
What Ron T said about Certainly Wood:
We’ve been using Certainly Wood for years. Great company, good prices and brilliant products. Highly recomend.
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Hayleigh
Certainly Wood
6 months ago
Thanks so much for the 5 star review, Ron! It makes our day hearing about how much our customers love our products and the great service they’ve received from our team. We have passed on your review to our team and look forward to assisting you in future. Best Wishes, The Certainly Wood Team
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About Certainly Wood
Certainly Wood is the largest specialist firewood producer in the UK having pioneered a kiln drying process nearly ten years ago. We are the ‘inventors’ of kiln dried firewood and recommended by most UK stove manufacturers and distributors. We are also the first company to be approved by Hetas under their new Solid Biomass Assurance Scheme. We supply a range of products from premier kiln dried firewood and kindling to log stores and other wood related products.
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01981 251 796
Lower Lulham, Madley, Hereford, Hereford, Herefordshire, HR2 9JJ, United Kingdom
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About Certainly Wood
Certainly Wood is the largest specialist firewood producer in the UK having pioneered a kiln drying process nearly ten years ago. We are the ‘inventors’ of kiln dried firewood and recommended by most UK stove manufacturers and distributors. We are also the first company to be approved by Hetas under their new Solid Biomass Assurance Scheme. We supply a range of products from premier kiln dried firewood and kindling to log stores and other wood related products.