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Certainly Wood Reviews | Customer Service Reviews for https://www.feefo.com/reviews/certainly-wood | Feefo

Displaying all 11,245 reviews

Ron T

Wilburton

6 months ago

Date of purchase: 11/02/2024

What Ron T said about Certainly Wood:

We’ve been using Certainly Wood for years. Great company, good prices and brilliant products. Highly recomend.

Hayleigh

Certainly Wood

6 months ago

Thanks so much for the 5 star review, Ron! It makes our day hearing about how much our customers love our products and the great service they’ve received from our team. We have passed on your review to our team and look forward to assisting you in future. Best Wishes, The Certainly Wood Team

Product reviews

Trusted Customer

6 months ago

Date of purchase: 18/02/2024

excellent and very good value product, efficient & friendly delivery br Gregory's Transport, easy to use and very clear website, crystal clear invoicing... in fact everything a chap could reasonably w

...

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Charlotte Hill

Certainly Wood

6 months ago

Thank you for your feedback; we are glad you are happy with the service you received. If you do find yourself referring us to any of your friends in the future, make sure to use our Refer a Friend Scheme so you and your friend can save £10 off your orders. You can find more about that here: https://www.certainlywood.co.uk/pages/refer-a-friend. Kind regards, Charlotte

Product reviews

Linda Lavery

6 months ago

Date of purchase: 17/02/2024

What Linda Lavery said about Certainly Wood:

excellent would advise to use

Charlotte Hill

Certainly Wood

6 months ago

Hi Linda, Thank you for your feedback; we are glad you are happy with the service you received. Be sure to use our loyalty programme, where you can save money on your future orders. You can find more information here: https://www.certainlywood.co.uk/pages/loyalty-tab-help. Kind regards, Charlotte

Product reviews

Trusted Customer

6 months ago

Date of purchase: 08/02/2024

All very good from phone in order to details of delivery times etc.

Charlotte Hill

Certainly Wood

6 months ago

Thanks so much for your feedback. ! It makes our day to hear about how much our customers love our KindleFlamers and the great service they’ve received from our team. We have passed on your review to our team and look forward to assisting you in future. Kind regards, Charlotte

Product reviews

T Edge

Chester

6 months ago

Date of purchase: 08/02/2024

What T Edge said about Certainly Wood:

Excellent service from purchase to on time delivery. The wood is always of highest quality and consistent soze

Charlotte Hill

Certainly Wood

6 months ago

Hi Thomas, We really appreciate your comments! We're thrilled to hear you're happy with your purchase. From this order you would have gained some loyalty points that you can redeem on your next order, so definitely keep that in mind when you're ordering your next bulk delivery! Kind regards, Charlotte

Product reviews

Lynda Boys

7 months ago

Date of purchase: 04/02/2024

What Lynda Boys said about Certainly Wood:

Great service, quick reply to email, good updated info re delivery, good range of products

Charlotte Hill

Certainly Wood

6 months ago

Hi Lynda, Thank you for your feedback; we are glad you are happy with the service you received. If you do find yourself referring us to any of your friends in the future, make sure to use our Refer a Friend Scheme so you and your friend can save £10 off your orders. You can find more about that here: https://www.certainlywood.co.uk/pages/refer-a-friend. Kind regards, Charlotte

Product reviews

Jackie

Castlethorpe

7 months ago

Date of purchase: 21/01/2024

What Jackie said about Certainly Wood:

Excellent logs and excellent delivery service, would definitely recommend. The delivery driver was very helpful and pleasant.

Charlotte Hill

Certainly Wood

7 months ago

Hi Jackie, Thank you for your feedback; we are glad you are happy with the service you received. I'll be sure to pass the feedback on to the driver. Be sure to use our loyalty programme, where you can save money on your future orders. You can find more information here: https://www.certainlywood.co.uk/pages/loyalty-tab-help. Kind regards, Charlotte

Product reviews

Trusted Customer

7 months ago

Date of purchase: 21/01/2024

Whole on line order and sale process.

Charlotte Hill

Certainly Wood

7 months ago

We really appreciate your comments! We're thrilled to hear you're happy with your purchase. From this order you would have gained some loyalty points that you can redeem on your next order, so definitely keep that in mind when you're ordering your next bulk delivery! Kind regards, Charlotte

Product reviews

Trusted Customer

7 months ago

Date of purchase: 12/02/2024

Very straightforward from ordering logs to delivery. Everyone very helpful

Charlotte Hill

Certainly Wood

7 months ago

Thank you for your wonderful review! We're delighted to hear you were happy with your purchase and that it arrived quickly. I've passed your comments onto the team, and we look forward to assisting you again in future. Kind regards, Charlotte

Product reviews

Diana Bennett

7 months ago

Date of purchase: 02/02/2024

What Diana Bennett said about Certainly Wood:

Wood always arrives on the day specified. Driver always very helpful.

Charlotte Hill

Certainly Wood

7 months ago

Hi Diana, Thank you for your feedback; we are glad you are happy with the service you received. If you do find yourself referring us to any of your friends in the future, make sure to use our Refer a Friend Scheme so you and your friend can save £10 off your orders. You can find more about that here: https://www.certainlywood.co.uk/pages/refer-a-friend. Kind regards, Charlotte

Product reviews

Not received a review invite?

About Certainly Wood

Certainly Wood is the largest specialist firewood producer in the UK having pioneered a kiln drying process nearly ten years ago. We are the ‘inventors’ of kiln dried firewood and recommended by most UK stove manufacturers and distributors. We are also the first company to be approved by Hetas under their new Solid Biomass Assurance Scheme. We supply a range of products from premier kiln dried firewood and kindling to log stores and other wood related products.

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01981 251 796

Lower Lulham, Madley, Hereford, Hereford, Herefordshire, HR2 9JJ, United Kingdom

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Certainly Wood Reviews

Chunky Kiln Dried LogsAlways good. Never let us down..More reviews of this product (112)View product website

Flamers Natural Firelightersexcellent and very good value product, efficient & friendly delivery br Gregory's Transport, easy to use and very clear website, crystal clear invoici...More reviews of this product (1,086)View product website

Kiln Dried Logs In Bulk Bagsgreat good sizes and burn well no mess.More reviews of this product (2,603)View product website

KindleFlamers Natural Firelightersthey are just the best for my fire/use.More reviews of this product (299)View product website

Kiln Dried Logs In Bulk BagsExcellent quality and sizeMore reviews of this product (2,603)View product website

Kiln Dried Logs In Bulk BagsGreat product, just right size for our burner, just right size of bag to last us to the end of the cold weather.More reviews of this product (2,603)View product website

Kiln Dried Logs In Bulk BagsAs above good product and serviceMore reviews of this product (2,603)View product website

Kiln Dried Logs - Pallets of Small BagsSmall bags are ideal for my purpose.More reviews of this product (378)View product website

Kiln Dried Logs In Bulk BagsThey were mostly the size and quality orderedMore reviews of this product (2,603)View product website

KindleFlamers Natural FirelightersThe large kindle flamers mean I don’t need to use kindling on the fire anymore.More reviews of this product (299)View product website

Kiln Dried Logs In Bulk BagsWood burns slowly and lasts for a long time. Bulk bags are great value for money.More reviews of this product (2,603)View product website

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