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Certainly Wood Reviews | Customer Service Reviews for https://www.feefo.com/reviews/certainly-wood | Feefo

Displaying all 11,246 reviews

Pete

Rugby

7 months ago

Date of purchase: 12/02/2024

What Pete said about Certainly Wood:

I like being able to choose the delivery date and appreciate it being delivered on the chosen day.

Charlotte Hill

Certainly Wood

7 months ago

Hi Peter, Thank you for your feedback; we are glad you are happy with the service you received. Be sure to use our loyalty programme, where you can save money on your future orders. You can find more information here: https://www.certainlywood.co.uk/pages/loyalty-tab-help. Kind regards, Charlotte

Product reviews

Steven Gayler

7 months ago

Date of purchase: 13/02/2024

What Steven Gayler said about Certainly Wood:

They done good!👍

Product reviews

I found much much cheaper in store

Charlotte Hill

Certainly Wood

7 months ago

Hi Steven, Thank you for your comments, we are pleased to hear you are happy with your purchase and the Flamers you bought were of high quality. Because the order didn't meet the threshold for free delivery, a small courier fee was added to the total, hence why it was cheaper to buy in-store. Make sure to create an account with us so you can take advantage of our loyalty point system. This way you are sure to get the most benefit from ordering directly through us. Kind regards, Charlotte

Sue Adam

7 months ago

Date of purchase: 12/02/2024

What Sue Adam said about Certainly Wood:

Great service as always. Logs delivered quickly.

Charlotte Hill

Certainly Wood

7 months ago

Hi Sue, Thank you for your wonderful review! We're delighted to hear you were happy with your purchase and that it arrived quickly. I've passed your comments onto the team, and we look forward to assisting you again in future. Kind regards, Charlotte

Product reviews

Trusted Customer

7 months ago

Date of purchase: 11/02/2024

Excellent service. Arrived mid morning and tell eyed the logs into prime position . 10 out of 10!!

Charlotte Hill

Certainly Wood

7 months ago

Thank you for your feedback; we are glad you are happy with the service you received. If you do find yourself referring us to any of your friends in the future, make sure to use our Refer a Friend Scheme so you and your friend can save £10 off your orders. You can find more about that here: https://www.certainlywood.co.uk/pages/refer-a-friend. In regards to receiving no ETA, I will raise this with Palletline's IT team, to ensure on your next delivery you are advised of a rough time. Kind regards, Charlotte

Product reviews

Terry Bassingthwaighte

7 months ago

Date of purchase: 03/02/2024

What Terry Bassingthwaighte said about Certainly Wood:

Good quality wood but delivery needs improvement

Charlotte Hill

Certainly Wood

7 months ago

Hi Terry, We are so grateful for your 4-star review and are pleased to hear you are happy with your purchase. If you wish to discuss your previous delivery further, don't hesitate to get in touch with us on 01981251796, we are more than happy to assist. Kind regards, Charlotte

Product reviews

Trusted Customer

7 months ago

Date of purchase: 31/01/2024

Excellent service for both ordering and delivery of kind dried hardwood in a 1.6 cu m bulk bag.

Charlotte Hill

Certainly Wood

7 months ago

Product reviews

Stephen Wray

7 months ago

Date of purchase: 02/02/2024

What Stephen Wray said about Certainly Wood:

Ordered online , delivered on time , quality consistently good and reasonably priced .

Hayleigh

Certainly Wood

7 months ago

Thank you for your wonderful review, Stephen! We're delighted to hear you were happy with your purchase, the delivery and the great service you received from our team. We look forward to assisting you again in future. Best Wishes, Certainly Wood Team

Product reviews

Michael D Hunter Hunter

Malmesbury

7 months ago

Date of purchase: 09/02/2024

What Michael D Hunter Hunter said about Certainly Wood:

Excellant product and good value ideal for our log burner the staff when discussing the order very friendly and helfull

Hayleigh

Certainly Wood

7 months ago

Thank you so much for the 5 stars, Michael! It makes our day hearing about how much our customers love our products and the great service they’ve received from our team. We have passed on your review to our team and look forward to assisting you in future! Best Wishes, Certainly Wood Team

Product reviews

Trusted Customer

7 months ago

Date of purchase: 02/02/2024

Delivered on time. Friendly delivery driver. Wood can be burnt straight away. All in nicely sized pieces.

Hayleigh

Certainly Wood

7 months ago

Thanks for the 5 star review! Your review is a great way to let us know we’re on track for making our customers smile! We appreciate you taking the time to give your feedback and look forward to serving you again in the future. Best Wishes, Certainly Wood Team

Product reviews

Elaine Price

7 months ago

Date of purchase: 08/02/2024

What Elaine Price said about Certainly Wood:

It’s very easy to buy on line and you’re kept informed at every stage

Hayleigh

Certainly Wood

7 months ago

We are so grateful for your 5-star review! I've passed your comments onto the team, and we look forward to assisting you again in future. Best wishes, Hayleigh

Product reviews

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About Certainly Wood

Certainly Wood is the largest specialist firewood producer in the UK having pioneered a kiln drying process nearly ten years ago. We are the ‘inventors’ of kiln dried firewood and recommended by most UK stove manufacturers and distributors. We are also the first company to be approved by Hetas under their new Solid Biomass Assurance Scheme. We supply a range of products from premier kiln dried firewood and kindling to log stores and other wood related products.

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01981 251 796

Lower Lulham, Madley, Hereford, Hereford, Herefordshire, HR2 9JJ, United Kingdom

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Certainly Wood Reviews

Kiln Dried Logs In Bulk BagsThe logs from Certainly Wood are normally decent sizes and kiln dried.More reviews of this product (2,603)View product website

Flamers Natural FirelightersI found much much cheaper in storeMore reviews of this product (1,086)View product website

Firekit - Kiln Dried Logs in BoxesA great option when you have limited storage spaceMore reviews of this product (198)View product website

Kiln Dried Logs In Bulk BagsThey are excellent. None better.More reviews of this product (2,603)View product website

Kiln Dried Logs In Bulk BagsSome very small pieces but overall goodMore reviews of this product (2,603)View product website

Kiln Dried Logs In Bulk BagsQuality kiln dried British hardwoodMore reviews of this product (2,603)View product website

Kiln Dried Logs In Bulk BagsExcellent quality logs that burn well .More reviews of this product (2,603)View product website

Kiln Dried Logs - Pallets of Small BagsVery pleased with the kiln dried logs deliverd on a small pallet 30 bags suits our needs, we have had 5/6 loads, over the last 2 years...More reviews of this product (378)View product website

Kiln Dried Logs In Bulk BagsBurn lovely . All in nice sizesMore reviews of this product (2,603)View product website

Flamers Natural FirelightersI’ve used these for a long time much more pleasant and effective than firelightersMore reviews of this product (1,086)View product website

Kiln Dried Logs In Bulk BagsGood quality logs which burn wellMore reviews of this product (2,603)View product website

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