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Certainly Wood Reviews

https://www.certainlywood.co.uk
Rated
Exceptional
Service
4.8
/5
Product
4.8
/5

5

4

3

2

1

704

63

23

9

7

806

ratings over the past year

Displaying all 11,246 reviews
Trusted Customer
7 months ago
Date of purchase: 04/02/2024
Prompt delivery as usual with top quality wood yet again.
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Charlotte Hill
Certainly Wood
7 months ago
Thank you for your wonderful review! We're delighted to hear you were happy with your purchase and that it arrived quickly. I've passed your comments onto the team, and we look forward to assisting you again in future. Kind regards, Charlotte
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Trusted Customer
7 months ago
Date of purchase: 01/02/2024
Usual high quality of logs, and so convenient in bags. Good communication and choice of delivery date.
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Hayleigh
Certainly Wood
7 months ago
Thank you so much for your 5-star review! We really appreciate your comments and are thrilled to hear you're happy with your purchase. Best wishes, Certainly Wood Team
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CH
Colin Heatley
Bude Cornwall
7 months ago
Date of purchase: 07/01/2024
What Colin Heatley said about Certainly Wood:
Efficient service with a great product what more can you ask.
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Hayleigh
Certainly Wood
7 months ago
We are so grateful for your 5-star review and are pleased to hear you are happy with your purchase. We look forward to assisting you in future! Best wishes, Certainly Wood Team
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AW
Andrew Wood
7 months ago
Date of purchase: 04/02/2024
What Andrew Wood said about Certainly Wood:
Great product, well packaged and reliable delivery.
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Hayleigh
Certainly Wood
7 months ago
Thank you for your wonderful review! We're delighted to hear that you were happy with your purchase and that it arrived quickly. I've passed your comments onto the team, and we look forward to assisting you again in future. Best wishes, Certainly Wood Team
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Trusted Customer
7 months ago
Date of purchase: 27/01/2024
Great wood overall - although seemed to get a lot of of cuts and smaller bits in the last delivery
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Charlotte Hill
Certainly Wood
7 months ago
Hi, Thank you for your valuable feedback, we are really pleased to hear you are happy with the wood you have received overall. In regards to the smaller logs you have received, we have attempted to reach out to you to see if this is something we could assist further with, but we have had no response. If you do want to get in touch, please do not hesitate to call us on 01981251796. Kind regards, Charlotte
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Trusted Customer
7 months ago
Date of purchase: 27/01/2024
I was disappointed with this particular delivery. Previous orders of logs received from you have comprised mainly of proper logs. However this order was largely pieces of wood - not logs . I appreciat
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Charlotte Hill
Certainly Wood
7 months ago
Hi, Thank you for your comments and we are sorry to hear you are not happy with your recent purchase with us. I can see you've been ordering with us for a while now, so we know you understand what our usual quality is like. My college Hayleigh did reach out to you via email to see if we can resolve this issue for you, but we have had no response. If you did want to resolve this issue please reply back to her email or call us on 01981251796. We are more than happy to investigate this further on your behalf. Kind regards, Charlotte
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christopher holloway
7 months ago
Date of purchase: 31/01/2024
What christopher holloway said about Certainly Wood:
Excellent product, great service, prompt delivery. But rather expensive . Well packaged
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Hayleigh
Certainly Wood
7 months ago
Thank you so much for your 5 star review! It makes our day hearing about how much our customers love our products and the great service they’ve received from our team. We have passed on your review to our team and look forward to assisting you in future. Best Wishes, Certainly Wood Team
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Anne B
near Nottingham
7 months ago
Date of purchase: 02/02/2024
What Anne B said about Certainly Wood:
Excellent service throughout. I cannot fault them on any aspect from ease of ordering, communication, the speed of delivery to designated spot and the product itself although untried.
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Charlotte Hill
Certainly Wood
7 months ago
Hi Anne, Thank you for your feedback; we are glad you are happy with the service you received. If you do find yourself referring us to any of your friends in the future, make sure to use our Refer a Friend Scheme so you and your friend can save £10 off your orders. You can find more about that here: https://www.certainlywood.co.uk/pages/refer-a-friend. Kind regards, Charlotte
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Mike Dewdney
7 months ago
Date of purchase: 30/01/2024
What Mike Dewdney said about Certainly Wood:
top service and product
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Charlotte Hill
Certainly Wood
7 months ago
We are so grateful for your 5-star review and are pleased to hear you are happy with your purchase. We look forward to assisting you in future! Best regards, Charlotte
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Anthony Barnes
Cambridgeshire
7 months ago
Date of purchase: 01/02/2024
What Anthony Barnes said about Certainly Wood:
Have used Certainly Wood for a number of years, quality of logs always good, customer service helpful and delivery prompt with no hassle.
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Charlotte Hill
Certainly Wood
7 months ago
Hi Anthony, Thank you for your feedback; we are glad you are happy with the service you received. If you do find yourself referring us to any of your friends in the future, make sure to use our Refer a Friend Scheme so you and your friend can save £10 off your orders. You can find more about that here: https://www.certainlywood.co.uk/pages/refer-a-friend. Kind regards, Charlotte
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About Certainly Wood
Certainly Wood is the largest specialist firewood producer in the UK having pioneered a kiln drying process nearly ten years ago. We are the ‘inventors’ of kiln dried firewood and recommended by most UK stove manufacturers and distributors. We are also the first company to be approved by Hetas under their new Solid Biomass Assurance Scheme. We supply a range of products from premier kiln dried firewood and kindling to log stores and other wood related products.
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01981 251 796
Lower Lulham, Madley, Hereford, Hereford, Herefordshire, HR2 9JJ, United Kingdom
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About Certainly Wood
Certainly Wood is the largest specialist firewood producer in the UK having pioneered a kiln drying process nearly ten years ago. We are the ‘inventors’ of kiln dried firewood and recommended by most UK stove manufacturers and distributors. We are also the first company to be approved by Hetas under their new Solid Biomass Assurance Scheme. We supply a range of products from premier kiln dried firewood and kindling to log stores and other wood related products.