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Certainly Wood Reviews | Customer Service Reviews for https://www.feefo.com/reviews/certainly-wood | Feefo

Displaying all 11,246 reviews

Trusted Customer

7 months ago

Date of purchase: 31/01/2024

Good service. delivered on my preferred day

Charlotte Hill

Certainly Wood

7 months ago

Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work. Kind regards, Charlotte

Product reviews

John Mabbett

7 months ago

Date of purchase: 31/01/2024

What John Mabbett said about Certainly Wood:

Perfect service

Charlotte Hill

Certainly Wood

7 months ago

Hi John, We really appreciate your comments! We're thrilled to hear you're happy with your purchase. From this order you would have gained some loyalty points that you can redeem on your next order, so definitely keep that in mind when you're ordering your next bulk delivery! Kind regards, Charlotte

Product reviews

Eve McEnally

7 months ago

Date of purchase: 01/02/2024

What Eve McEnally said about Certainly Wood:

I find that when I ring to speak to one of your staff members they are always incredibly helpful . I rang to ask for an earlier delivery and they came up trumps!

Charlotte Hill

Certainly Wood

7 months ago

Hi Eve, Thank you for your feedback; we are glad you are happy with the service you received. Be sure to use our loyalty programme, where you can save money on your future orders. You can find more information here: https://www.certainlywood.co.uk/pages/loyalty-tab-help. Kind regards, Charlotte

Product reviews

Robyn

7 months ago

Date of purchase: 22/01/2024

What Robyn said about Certainly Wood:

Easy to order the right product for me, logs are always good quality and burn cleanly. Framers are excellent.

Charlotte Hill

Certainly Wood

7 months ago

Thanks so much for your feedback. ! It makes our day hearing about how much our customers love our products and the great service they’ve received from our team. From looking at your account, it looks like you have 543 loyalty points which equates to £5 discount, so make sure you use these on your next order. We have passed on your review to our team and look forward to assisting you in future. Kind regards, Charlotte

Product reviews

Trusted Customer

7 months ago

Date of purchase: 31/01/2024

Straight forward from ordering to delivery. Product always good. Burns efficiently and hot.

Charlotte Hill

Certainly Wood

7 months ago

Thank you for your feedback; we are glad you are happy with the service you received. If you do find yourself referring us to any of your friends in the future, make sure to use our Refer a Friend Scheme so you and your friend can save £10 off your orders. You can find more about that here: https://www.certainlywood.co.uk/pages/refer-a-friend. Kind regards, Charlotte

Product reviews

Trusted Customer

7 months ago

Date of purchase: 14/01/2024

Clear website and 100% responsive and courteoys both by phone or email, if I have a query.

Charlotte Hill

Certainly Wood

7 months ago

We really appreciate your comments! We're thrilled to hear you're happy with your purchase. From this order you would have gained some loyalty points that you can redeem on your next order, so definitely keep that in mind when you're ordering your next bulk delivery! Kind regards, Charlotte

Product reviews

David Richardson

7 months ago

Date of purchase: 30/01/2024

What David Richardson said about Certainly Wood:

Very satisfied with the service and have used certainly Wood for some time. They are friendly and efficient.

Charlotte Hill

Certainly Wood

7 months ago

Hi David, Thank you for your feedback; we are glad you are happy with the service you received. If you do find yourself referring us to any of your friends in the future, make sure to use our Refer a Friend Scheme so you and your friend can save £10 off your orders. You can find more about that here: https://www.certainlywood.co.uk/pages/refer-a-friend. Kind regards, Charlotte

Product reviews

Trusted Customer

7 months ago

Date of purchase: 30/01/2024

Ordering from the website was easy, delivery was good allowing me to choose which day I wanted. I was kept up to date with information about the status of my order and the actual delivery was excellen

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Charlotte Hill

Certainly Wood

7 months ago

Product reviews

Harry Gray

Alness

7 months ago

Date of purchase: 23/01/2024

What Harry Gray said about Certainly Wood:

Ordered 30 small bags. Delivery on nominated day. Small bags made it easy to move to log storage. Quality of wood forst class. Will be ordering again.

Charlotte Hill

Certainly Wood

7 months ago

H Harry, Thanks so much for your feedback. ! It makes our day to hear about how much our customers love our small bags of logs and the great service they’ve received from our team. We have passed on your review to our team and look forward to assisting you in future. Kind regards, Charlotte

Product reviews

Trusted Customer

7 months ago

Date of purchase: 30/01/2024

Great Service, excellent products at a reasonable price. Delivery times to suit everyone.

Charlotte Hill

Certainly Wood

7 months ago

Thank you for your feedback; we are glad you are happy with the service you received. Be sure to use our loyalty programme, where you can save money on your future orders. You can find more information here: https://www.certainlywood.co.uk/pages/loyalty-tab-help. Kind regards, Charlotte

Product reviews

Not received a review invite?

About Certainly Wood

Certainly Wood is the largest specialist firewood producer in the UK having pioneered a kiln drying process nearly ten years ago. We are the ‘inventors’ of kiln dried firewood and recommended by most UK stove manufacturers and distributors. We are also the first company to be approved by Hetas under their new Solid Biomass Assurance Scheme. We supply a range of products from premier kiln dried firewood and kindling to log stores and other wood related products.

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01981 251 796

Lower Lulham, Madley, Hereford, Hereford, Herefordshire, HR2 9JJ, United Kingdom

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Certainly Wood Reviews

Flamers Natural FirelightersGreat.........................More reviews of this product (1,086)View product website

Kiln Dried Logs In Bulk BagsGreat quality, cut to size Love the flamersMore reviews of this product (2,603)View product website

Kiln Dried Logs In Bulk BagsYou're research qs are tedious.More reviews of this product (2,603)View product website

Kiln Dried Logs In Bulk BagsThe logs are perfect for our wood burning stoveMore reviews of this product (2,603)View product website

KindleFlamers Natural FirelightersThey are the best quality firelighters on the market. Make starting a fire easy and reduces the need for kindling.More reviews of this product (299)View product website

Kiln Dried Logs In Bulk BagsLogs are dry and burn cleanly. I like being able to choose the right size log and have different options for quantity.More reviews of this product (2,603)View product website

Kiln Dried Logs In Bulk BagsPerfect for our small wood burning fire.More reviews of this product (2,603)View product website

Flamers Natural FirelightersConvenient and efficient.More reviews of this product (1,086)View product website

Kiln Dried KindlingWell packaged and convenient.More reviews of this product (1,023)View product website

Kiln Dried Logs In Bulk BagsConvenient and cost effective. I like that you can return the bag they deliver in fur re-useMore reviews of this product (2,603)View product website

Firekit - Kiln Dried Logs in BoxesThey burn well and are the size I need it hey fit in fire well.More reviews of this product (198)View product website

KindleFlamers Natural FirelightersThey do what they are meant to do and are well packed.More reviews of this product (299)View product website

Kiln Dried KindlingStarts a fire well and is packed in a tidy box easy to use and store.More reviews of this product (1,023)View product website

Kiln Dried Logs In Bulk BagsWhile I haven’t started the new logs yet, I bought them as I was impressed by the previous load I’d had.More reviews of this product (2,603)View product website

Kiln Dried KindlingI’m a repeat customer, the logs are good.More reviews of this product (1,023)View product website

Kiln Dried Logs - Pallets of Small BagsWood delivered on nominated day. Quality of wood first class. Delivery driver put pallet where I needed it. First class service.More reviews of this product (378)View product website

KindleFlamers Natural FirelightersThese are excellent. No need for kindling. Lights a fire quickly and easily.More reviews of this product (299)View product website

(Kindle)Flamers BucketGood size and looks good. Safety against stray embers!More reviews of this product (103)View product website

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