Certainly Wood Reviews

Hi Kate, Thank you for your feedback, we are really happy to hear you received great customer service from our team and that the quality of the product was of a high standard. In regards to the issue with DPD, as explained on the phone, it did look like DPD tried to deliver your goods on the 30th and then the 31st of January, but they were unable to deliver, hence why it was sent back to us. As soon as you made us aware of this issue, we arranged a next-day collection to get your goods to you as soon as possible. We're not quite sure why DPD were not able to deliver, and have tried to investigate this further so it does not occur again in the future. Kind regards, Charlotte

Thanks so much for your feedback. ! It makes our day to hear about how much our customers love our small bags of logs and how convenient they are in terms of manoeuvring. We have passed on your review to our team and look forward to assisting you in future. Best regards, Charlotte

Thank you for your feedback; we are glad you are happy with the service you received. If you do find yourself referring us to any of your friends in the future, make sure to use our Refer a Friend Scheme so you and your friend can save £10 off your orders. You can find more about that here: https://www.certainlywood.co.uk/pages/refer-a-friend. Kind regards, Charlotte

Thank you for your feedback; we are glad you are happy with the service you received. If you do find yourself referring us to any of your friends in the future, make sure to use our Refer a Friend Scheme so you and your friend can save £10 off your orders. You can find more about that here: https://www.certainlywood.co.uk/pages/refer-a-friend. Kind regards, Charlotte

Thank you for your feedback; we are glad you are happy with the service you received. Be sure to use our loyalty programme, where you can save money on your future orders. You can find more information here: https://www.certainlywood.co.uk/pages/loyalty-tab-help. Kind regards, Charlotte

Hi Oliver, Thank you for your wonderful review! We're delighted to hear you were happy with your purchase and that it arrived quickly. I've passed your comments onto the team, and we look forward to assisting you again in future. Kind regards, Charlotte

We really appreciate your comments! We're thrilled to hear you're happy with your purchase. From this order you would have gained some loyalty points that you can redeem on your next order, so definitely keep that in mind when you're ordering your next bulk delivery! Kind regards, Charlotte

Hi Ian, Thank you for your feedback; we are glad you are happy with the service you received. Be sure to use our loyalty programme, where you can save money on your future orders. You can find more information here: https://www.certainlywood.co.uk/pages/loyalty-tab-help. Kind regards, Charlotte

Hi Nigel, Thank you for your feedback; we are glad you are happy with the service you received. If you do find yourself referring us to any of your friends in the future, make sure to use our Refer a Friend Scheme so you and your friend can save £10 off your orders. You can find more about that here: https://www.certainlywood.co.uk/pages/refer-a-friend. Kind regards, Charlotte