Certainly Wood Reviews

Hi Chris, We really appreciate your comments! We're thrilled to hear you're happy with your purchase. From this order you would have gained some loyalty points that you can redeem on your next order, so definitely keep that in mind when you're ordering your next bulk delivery! Best wishes, Charlotte

Hi Richard, Thank you for your wonderful review! We're delighted to hear you were happy with your purchase and that it arrived quickly. I've passed your comments onto the team, and we look forward to assisting you again in future. Kind regards, Charlotte

We really appreciate your comments! We're thrilled to hear you're happy with your purchase. From this order you would have gained some loyalty points, which now brings your total points up to 1,462. This means you have enough points for a £14 discount to redeem on your next order, so definitely keep that in mind when you're ordering your next bulk delivery! Kind regards, Charlotte

Hi Alexandra, We are so grateful for your 5-star review and are pleased to hear you are happy with your purchase. We look forward to assisting you in future! Best wishes, Charlotte

Thank you for your feedback; we are glad you are happy with the service you received. Be sure to use our loyalty programme, where you can save money on your future orders. You can find more information here: https://www.certainlywood.co.uk/pages/loyalty-tab-help. Kind regards, Charlotte

Hi Phil, Thank you for your feedback; we are glad you are happy with the service you received. If you do find yourself referring us to any of your friends in the future, make sure to use our Refer a Friend Scheme so you and your friend can save £10 off your orders. You can find more about that here: https://www.certainlywood.co.uk/pages/refer-a-friend. Kind regards, Charlotte

Thank you for your feedback; we are glad you are happy with the service you received. If you do find yourself referring us to any of your friends in the future, make sure to use our Refer a Friend Scheme so you and your friend can save £10 off your orders. You can find more about that here: https://www.certainlywood.co.uk/pages/refer-a-friend. Kind regards, Charlotte

Thank you so much for the 5 star review and are so pleased to hear you are happy with your purchase! We have passed your feedback regarding your delivery on to Palletline and hopefully this will not happen again. We look forward to assisting you in future. Kind Regards, Certainly Wood Team

Hi, Thank you for your feedback, we are pleased to hear that you are happy with the quality of the logs you received. In regards to the delivery, the standard service is from 8 am to 6 pm as stated on our website during checkout. The Palletline ETA system is automated, so the contact number you included on the point of order would receive the text ETA (in this case your landline). When this was flagged with a member of our team, we immediately updated this for you, so the same issue did not occur on your next order. ETA's are only estimated and can move throughout the day for numerous reasons, i.e. traffic, prior deliveries failing, breakdowns etc. Nonetheless, I have passed your feedback on to the team to see if there is any way we can streamline the ETA system further. From looking at your account, I can see you have 768 loyalty points which would give you a £7 discount off your next order. So, be sure to use these next time :) Kind regards, Charlotte