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Certainly Wood Reviews | Customer Service Reviews for https://www.feefo.com/reviews/certainly-wood | Feefo

Displaying all 11,246 reviews

Dougie D

7 months ago

Date of purchase: 19/01/2024

What Dougie D said about Certainly Wood:

Excellent service, easy to order and delivery was quick and efficient. The delivery agent was extremely helpful and pleasant managing to get the pallet up the driveway.

Charlotte Hill

Certainly Wood

7 months ago

Thanks so much for your feedback. ! It makes our day hearing about how much our customers love our bulk bags of kiln dried logs and the great service they’ve received from our courriers. We have passed on your review to our team and look forward to assisting you in future. Best wishes, Charlotte

Dougie D

7 months ago

👍

Product reviews

Adrian Silk

7 months ago

Date of purchase: 21/01/2024

What Adrian Silk said about Certainly Wood:

I have been a customer for around 12 years. I tried to use your live chat facility on my account, but this proved unhelpful as ‘you never came back with an answer’ other than I was in queue number 1

...

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Hayleigh

Certainly Wood

7 months ago

Hi Adrian, We are happy to hear that you were pleased with your purchase and the delivery service but are sorry that that you were unable to get an answer from the online chat. Unfortunately, last week our online live chat system ran into issues with their notifications, as a result, a lot of enquiries were missed. As soon as we noticed, we flagged this with Zendesk and now the issue has been resolved so going forward this should not happen again. However, we are glad that the issue was resolved when you called the office and are happy to hear that your delivery ran smoothly. Kind Regards, Certainly Wood Team

Product reviews

Trusted Customer

7 months ago

Date of purchase: 22/01/2024

Well packaged, delivered on time by a friendly chap. All good.

Hayleigh

Certainly Wood

7 months ago

Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work! Kind Regards, Certainly Wood Team

Product reviews

Sheila Styles

7 months ago

Date of purchase: 14/01/2024

What Sheila Styles said about Certainly Wood:

I would highly recommendCertainly Wood to friends. No fuss, no mess, especially if one has only small storage space. Other favourable comments left before

Charlotte Hill

Certainly Wood

7 months ago

Hi Sheila, Thank you for your feedback; we are glad you are happy with the service you received. If you do find yourself referring us to any of your friends in the future, make sure to use our Refer a Friend Scheme so you and your friend can save £10 off your orders. You can find more about that here: https://www.certainlywood.co.uk/pages/refer-a-friend. Kind regards, Charlotte

Product reviews

Robert Gathergood

7 months ago

Date of purchase: 21/01/2024

What Robert Gathergood said about Certainly Wood:

Great product, very easy to use, always lights fires on first attempt. No smell or fumes. Quick delivery as well. All good.

Charlotte Hill

Certainly Wood

7 months ago

Thanks for the 5 stars Robert, your review is a great way to let us know we’re on track for making our customers smile! We appreciate you taking the time to give your feedback and look forward to serving you again in the future. Kind regards, Charlotte

Product reviews

Trusted Customer

7 months ago

Date of purchase: 21/01/2024

The whole procedure from ordering to delivery was very efficient. Fire kits are very convenient for customers like me who are not able to accommodate pallet deliveries in bulk. I was kept informed and

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Charlotte Hill

Certainly Wood

7 months ago

Thanks so much for your feedback. ! It makes our day hearing about how much our customers love our Firekits and the fact that they are a convenient alternative for you. We have passed on your review to our team and look forward to assisting you in future. Kind regards, Charlotte

Product reviews

Trusted Customer

7 months ago

Date of purchase: 14/01/2024

All went so well, through from placing my order to delivery, thanks.

Charlotte Hill

Certainly Wood

7 months ago

Thank you for your feedback; we are glad you are happy with the service you received. If you do find yourself referring us to any of your friends in the future, make sure to use our Refer a Friend Scheme so you and your friend can save £10 off your orders. You can find more about that here: https://www.certainlywood.co.uk/pages/refer-a-friend. Kind regards, Charlotte

Product reviews

Trusted Customer

7 months ago

Date of purchase: 21/01/2024

Good delivery good product

Charlotte Hill

Certainly Wood

7 months ago

Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work. Kind regards, Charlotte

Product reviews

Trusted Customer

7 months ago

Date of purchase: 19/01/2024

Easy to order; pleased with my discount. Excellenet quality wood. Delivery driver Daniel today very kind and patient with my narrow lane.

Charlotte Hill

Certainly Wood

7 months ago

Thanks so much for your feedback. ! It makes our day to hear about how much our customers love our bulk bags and the great service they’ve received from our couriers. We have passed on your review to our team and look forward to assisting you in future. Kind regards, Charlotte

Product reviews

Vicky Rollason

7 months ago

Date of purchase: 21/01/2024

What Vicky Rollason said about Certainly Wood:

Very reliable

Charlotte Hill

Certainly Wood

7 months ago

Thanks for the 5 stars Vicky, your review is a great way to let us know we’re on track for making our customers smile! We appreciate you taking the time to give your feedback and look forward to serving you again in the future. Best wishes, Charlotte

Product reviews

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About Certainly Wood

Certainly Wood is the largest specialist firewood producer in the UK having pioneered a kiln drying process nearly ten years ago. We are the ‘inventors’ of kiln dried firewood and recommended by most UK stove manufacturers and distributors. We are also the first company to be approved by Hetas under their new Solid Biomass Assurance Scheme. We supply a range of products from premier kiln dried firewood and kindling to log stores and other wood related products.

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01981 251 796

Lower Lulham, Madley, Hereford, Hereford, Herefordshire, HR2 9JJ, United Kingdom

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Certainly Wood Reviews

Kiln Dried Logs In Bulk BagsI have used Certainly Wood for a number of years now. Log are excellent and burn very efficiently.More reviews of this product (2,603)View product website

Flamers Natural FirelightersOf course, they help in starting the fire and we add twisted news paperMore reviews of this product (1,086)View product website

Kiln Dried Logs - Pallets of Small BagsWe feel we can trust the fact that the logs are as eco friendly as possibleMore reviews of this product (379)View product website

Kiln Dried Logs In Bulk BagsOnly 4 stars as wood is so expensive now ! But good quality wood all the same.More reviews of this product (2,603)View product website

KindleFlamers Natural FirelightersGood idea and eco friendlyMore reviews of this product (299)View product website

Firekit - Kiln Dried Logs in BoxesGood quality wood burns wellMore reviews of this product (198)View product website

Flamers Natural FirelightersGreat product, easy to use.More reviews of this product (1,086)View product website

Firekit - Kiln Dried Logs in BoxesEfficient delivery and high quality logs. Firekits are well packed and easily manageable.More reviews of this product (198)View product website

Kiln Dried Logs - Pallets of Small BagsPurchase lived up well to all my previous satisfactory dealings with Certainly Wood, thanks.More reviews of this product (379)View product website

Kiln Dried Logs In Bulk BagsGood product in good conditionMore reviews of this product (2,603)View product website

KindleFlamers Natural FirelightersFire lights first time, every time with themMore reviews of this product (299)View product website

Kiln Dried Logs In Bulk BagsSmells great. ...........More reviews of this product (2,603)View product website

Plant a TreeVery good idea every little helpsMore reviews of this product (160)View product website

Kiln Dried KindlingCan’t imagine a better supplierMore reviews of this product (1,023)View product website

Kiln Dried Logs In Bulk BagsExcellent logs which burn wellMore reviews of this product (2,603)View product website

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