Certainly Wood Reviews

Hi, Thank you for your feedback, we are pleased to hear that you are happy with the quality of the logs you received. In regards to the delivery, the standard service is from 8 am to 6 pm as stated on our website during checkout. The Palletline ETA system is automated, so the contact number you included on the point of order would receive the text ETA (in this case your landline). When this was flagged with a member of our team, we immediately updated this for you, so the same issue did not occur on your next order. ETA's are only estimated and can move throughout the day for numerous reasons, i.e. traffic, prior deliveries failing, breakdowns etc. Nonetheless, I have passed your feedback on to the team to see if there is any way we can streamline the ETA system further. From looking at your account, I can see you have 768 loyalty points which would give you a £7 discount off your next order. So, be sure to use these next time :) Kind regards, Charlotte

Thanks so much for your feedback. ! It makes our day hearing about how much our customers love our bulk bags of kiln dried logs and the great service they’ve received from our courriers. We have passed on your review to our team and look forward to assisting you in future. Best wishes, Charlotte

Hi Adrian, We are happy to hear that you were pleased with your purchase and the delivery service but are sorry that that you were unable to get an answer from the online chat. Unfortunately, last week our online live chat system ran into issues with their notifications, as a result, a lot of enquiries were missed. As soon as we noticed, we flagged this with Zendesk and now the issue has been resolved so going forward this should not happen again. However, we are glad that the issue was resolved when you called the office and are happy to hear that your delivery ran smoothly. Kind Regards, Certainly Wood Team

Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work! Kind Regards, Certainly Wood Team

Hi Sheila, Thank you for your feedback; we are glad you are happy with the service you received. If you do find yourself referring us to any of your friends in the future, make sure to use our Refer a Friend Scheme so you and your friend can save £10 off your orders. You can find more about that here: https://www.certainlywood.co.uk/pages/refer-a-friend. Kind regards, Charlotte

Thanks for the 5 stars Robert, your review is a great way to let us know we’re on track for making our customers smile! We appreciate you taking the time to give your feedback and look forward to serving you again in the future. Kind regards, Charlotte

Thanks so much for your feedback. ! It makes our day hearing about how much our customers love our Firekits and the fact that they are a convenient alternative for you. We have passed on your review to our team and look forward to assisting you in future. Kind regards, Charlotte

Thank you for your feedback; we are glad you are happy with the service you received. If you do find yourself referring us to any of your friends in the future, make sure to use our Refer a Friend Scheme so you and your friend can save £10 off your orders. You can find more about that here: https://www.certainlywood.co.uk/pages/refer-a-friend. Kind regards, Charlotte

Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work. Kind regards, Charlotte

Thanks so much for your feedback. ! It makes our day to hear about how much our customers love our bulk bags and the great service they’ve received from our couriers. We have passed on your review to our team and look forward to assisting you in future. Kind regards, Charlotte