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Certainly Wood Reviews | Customer Service Reviews for https://www.feefo.com/reviews/certainly-wood | Feefo

Displaying all 11,246 reviews

Trusted Customer

7 months ago

Date of purchase: 21/01/2024

friendly quick service on the required date

Charlotte Hill

Certainly Wood

7 months ago

Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work Best wishes, The Certainly Wood Team

Product reviews

Andrea Rose

7 months ago

Date of purchase: 21/01/2024

What Andrea Rose said about Certainly Wood:

Efficient and easy

Charlotte Hill

Certainly Wood

7 months ago

Hi Andrea, We are so grateful for your 5-star review and are pleased to hear you are happy with your purchase. We look forward to assisting you in future! Kind regards, Charlotte

Product reviews

Kevin Wheeler

7 months ago

Date of purchase: 20/01/2024

What Kevin Wheeler said about Certainly Wood:

Great product and great service, easy to order and good choice of delivery options.

Charlotte Hill

Certainly Wood

7 months ago

Hi Kevin, Thank you for your feedback; we are glad you are happy with the service you received. Be sure to use our loyalty programme, where you can save money on your future orders. You can find more information here: https://www.certainlywood.co.uk/pages/loyalty-tab-help. Kind regards, Charlotte

Product reviews

janice kipling

7 months ago

Date of purchase: 29/11/2023

What janice kipling said about Certainly Wood:

Customer service is brilliant. I had to change my delivery date and they were really accommodating. I do think the load felt slightly less than my last deliver, and logs were quite a bit smaller, some

...

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Product reviews

Trusted Customer

7 months ago

Date of purchase: 21/01/2024

Prompt, friendly delivery. Good product

Charlotte Hill

Certainly Wood

7 months ago

We are so grateful for your 5-star review and are pleased to hear you are happy with your purchase. We look forward to assisting you in future! Best wishes, Charlotte

Product reviews

Deirdre Moss

7 months ago

Date of purchase: 21/01/2024

What Deirdre Moss said about Certainly Wood:

certainly wood are a great company and their product is excellent . There is hardly anything left in the feats after. Ring and all so who friendly Highly recommend

Charlotte Hill

Certainly Wood

7 months ago

Hi Deirdre, Thank you for your feedback; we are glad you are happy with the service you received. Be sure to use our loyalty programme, where you can save money on your future orders. You can find more information here: https://www.certainlywood.co.uk/pages/loyalty-tab-help. Kind regards, Charlotte

Product reviews

Charles McIlwrick

7 months ago

Date of purchase: 21/01/2024

What Charles McIlwrick said about Certainly Wood:

Great people to deal with every time I telephone.

Charlotte Hill

Certainly Wood

7 months ago

Hi Charles, Thank you for your feedback; we are glad you are happy with the service you received. If you do find yourself referring us to any of your friends in the future, make sure to use our Refer a Friend Scheme so you and your friend can save £10 off your orders. You can find more about that here: https://www.certainlywood.co.uk/pages/refer-a-friend. Also, when looking at your account I can see you have 1,714 loyalty points. This equates to a £17 discount on your next order, so it definitely keep that in mind when purchasing with us in the future. :) Kind regards, Charlotte

Product reviews

Trusted Customer

7 months ago

Date of purchase: 19/01/2024

Simple ordering and quick delivery

Charlotte Hill

Certainly Wood

7 months ago

Thanks so much for your feedback. ! It makes our day hearing about how much our customers love our kiln dried logs and the great service they’ve received from our team. We have passed on your review to our team and look forward to assisting you in future. Best wishes, Charlotte

Product reviews

Mark Keeley

7 months ago

Date of purchase: 20/01/2024

What Mark Keeley said about Certainly Wood:

Good, easy, quick and fuss free service

Charlotte Hill

Certainly Wood

7 months ago

Thank you so much for your 5-star review Mark! We will share this with the team to let them know to keep up the amazing work! Kind regards, Charlotte

Product reviews

Trusted Customer

7 months ago

Date of purchase: 18/01/2024

We have been using Certainly Wood for log deliveries for several years and have been very pleased.

Charlotte Hill

Certainly Wood

7 months ago

Thank you for your feedback; we are glad you are happy with the service you received. If you do find yourself referring us to any of your friends in the future, make sure to use our Refer a Friend Scheme so you and your friend can save £10 off your orders. You can find more about that here: https://www.certainlywood.co.uk/pages/refer-a-friend. Kind regards, Charlotte

Product reviews

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About Certainly Wood

Certainly Wood is the largest specialist firewood producer in the UK having pioneered a kiln drying process nearly ten years ago. We are the ‘inventors’ of kiln dried firewood and recommended by most UK stove manufacturers and distributors. We are also the first company to be approved by Hetas under their new Solid Biomass Assurance Scheme. We supply a range of products from premier kiln dried firewood and kindling to log stores and other wood related products.

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01981 251 796

Lower Lulham, Madley, Hereford, Hereford, Herefordshire, HR2 9JJ, United Kingdom

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Certainly Wood Reviews

Kiln Dried Logs In Bulk Bagssecurely packaged, looks good quality as previously deliveries,More reviews of this product (2,603)View product website

Firekit - Kiln Dried Logs in BoxesVery good logs which leave no residue on stove glassMore reviews of this product (198)View product website

Kiln Dried Logs - Pallets of Small BagsGreat product burn easily and give off great heat.More reviews of this product (379)View product website

Kiln Dried Logs In Bulk BagsFelt like the load was less than last delivery & some logs were really small. Good burners though & plenty of heat generatedMore reviews of this product (2,603)View product website

Kiln Dried Logs - Pallets of Small BagsGood product competitive priceMore reviews of this product (379)View product website

KindleFlamers Natural FirelightersLove these eco lighters they also look good in a jar bu the fireMore reviews of this product (299)View product website

Kiln Dried KindlingExcellent kindling , eco friendly and great burningMore reviews of this product (1,023)View product website

Kiln Dried Logs - Pallets of Small BagsExcellent logs great burningMore reviews of this product (379)View product website

Firekit - Kiln Dried Logs in BoxesGreat logs and perfect sizeMore reviews of this product (198)View product website

(Kindle)Flamers BucketVery useful. However I miss the fact that it was an empty bucketMore reviews of this product (103)View product website

Kiln Dried Logs In Bulk BagsThey did as described. ThanksMore reviews of this product (2,603)View product website

Kiln Dried Logs In Bulk BagsGood, dry, clean wood ready for easy burningMore reviews of this product (2,603)View product website

KindleFlamers Natural FirelightersThese kindle flamers are super, they mean that we are not using stacks of kindling.More reviews of this product (299)View product website

Kiln Dried Logs In Bulk BagsNo hissing wet logs, these kiln dried logs are great.More reviews of this product (2,603)View product website

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