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Certainly Wood Reviews | Customer Service Reviews for https://www.feefo.com/reviews/certainly-wood | Feefo

Trusted Customer

7 months ago

Date of purchase: 18/01/2024

We have been using Certainly Wood for log deliveries for several years and have been very pleased.

Charlotte Hill

Certainly Wood

7 months ago

Thank you for your feedback; we are glad you are happy with the service you received. If you do find yourself referring us to any of your friends in the future, make sure to use our Refer a Friend Scheme so you and your friend can save £10 off your orders. You can find more about that here: https://www.certainlywood.co.uk/pages/refer-a-friend. Kind regards, Charlotte

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KB

K Bennett

Devon

7 months ago

Date of purchase: 13/01/2024

What K Bennett said about Certainly Wood:

Been buying from them for years! Wood is clean , dry, right size and stacks well. Just what you need! Oh , it burns well too, with lovely fluffy ash.

Charlotte Hill

Certainly Wood

7 months ago

Hi K Bennett, We really appreciate your comments! We're thrilled to hear you're happy with your purchase. From this order you would have gained some loyalty points that you can redeem on your next order, so definitely keep that in mind when you're ordering your next bulk delivery! Kind regards, Charlotte

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PG

Phil Gibson

7 months ago

Date of purchase: 17/01/2024

What Phil Gibson said about Certainly Wood:

Excellent quality and service

Charlotte Hill

Certainly Wood

7 months ago

Thank you for your feedback; we are glad you are happy with the service you received. If you do find yourself referring us to any of your friends in the future, make sure to use our Refer a Friend Scheme so you and your friend can save £10 off your orders. You can find more about that here: https://www.certainlywood.co.uk/pages/refer-a-friend. Kind regards, Charlotte

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CB

Carol Baird

Edinburgh

7 months ago

Date of purchase: 19/01/2024

What Carol Baird said about Certainly Wood:

Excellent product and service from the company very personalised with the Abbie Duce able to answer any questions - really helpful.

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MH

Michael D Hunter Hunter

9 months ago

Date of purchase: 19/11/2023

What Michael D Hunter Hunter said about Certainly Wood:

Excellent product and good value when extra discount is offered the the staff are always very helpful and value you as a client.

Charlotte Hill

Certainly Wood

9 months ago

Thanks for the 5 stars Michael, your review is a great way to let us know we’re on track for making our customers smile! We appreciate you taking the time to give your feedback and look forward to serving you again in the future.

MH

Michael D Hunter Hunter

7 months ago

Very pleased with the logs having to limit the use as sadly due to the general fuel and cost of living.Hopfully will be back soon.

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SM

Sandy McAfee

7 months ago

Date of purchase: 20/01/2024

What Sandy McAfee said about Certainly Wood:

the wood is very good and the ordering process through to delivery is easy

Charlotte Hill

Certainly Wood

7 months ago

We are so grateful for your 5-star review Sandy and are pleased to hear you are happy with your purchase. We look forward to assisting you in future! Kind regards, Charlotte

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BW

Barbara Wainwright

7 months ago

Date of purchase: 19/01/2024

What Barbara Wainwright said about Certainly Wood:

Great service, amazing product.

Charlotte Hill

Certainly Wood

7 months ago

Hi Barbara, Thank you for your feedback; we are glad you are happy with the service you received. Be sure to use our loyalty programme, where you can save money on your future orders. You can find more information here: https://www.certainlywood.co.uk/pages/loyalty-tab-help. Kind regards, Charlotte

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Trusted Customer

7 months ago

Date of purchase: 19/01/2024

Very, very good wood. Helpful staff and an easy website to negotiate. Weekend delivery option would be helpful. Thank you.

Charlotte Hill

Certainly Wood

7 months ago

Thank you for your feedback; we are glad you are happy with the service you received. If you do find yourself referring us to any of your friends in the future, make sure to use our Refer a Friend Scheme so you and your friend can save £10 off your orders. You can find more about that here: https://www.certainlywood.co.uk/pages/refer-a-friend. Also, when looking at your account I can see you have 1,503 loyalty points, which equates to a £15 discount off your next order. If you need any assistance using these, do get in touch :) Kind regards, Charlotte

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Trusted Customer

7 months ago

Date of purchase: 19/01/2024

The wood is excellent in quality It burns cleanly, leaves liffle ash and the bags are easy for me to carry.

Charlotte Hill

Certainly Wood

7 months ago

Thanks so much for your feedback. ! It makes our day to hear about how much our customers love our kiln dried logs in small plastic bags and how much of a convenient option they are for you. We have passed on your review to our team and look forward to assisting you in future. Kind regards, Charlotte

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LB

Liz Bartram

Bodmin

7 months ago

Date of purchase: 19/01/2024

What Liz Bartram said about Certainly Wood:

Brilliant service. Dinkies were my first purchase of this type, have previously purchased kindling/flamers and logs. Dinkies are more suitable for my log burner. It's a shame you don't do a bulk bag i

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Charlotte Hill

Certainly Wood

7 months ago

Hi Liz, Thanks so much for your feedback. ! It makes our day to hear about how much our customers love our Dinkies. These logs are a new addition to our range, hence why, at the moment, they are only available in cardboard boxes. However, going forward, if there is a demand for bulk options of Dinkies, we are definitely not against growing this product range. Thanks again for your feedback, we really appreciate it! Kind regards, Charlotte

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Certainly Wood Reviews

KindleFlamers Natural FirelightersThese kindle flamers are super, they mean that we are not using stacks of kindling.More reviews of this product (299)View product website

Kiln Dried Logs In Bulk BagsNo hissing wet logs, these kiln dried logs are great.More reviews of this product (2,603)View product website

Kiln Dried Logs In Bulk BagsSee previous comments, love it.More reviews of this product (2,603)View product website

Kiln Dried KindlingGood product would recommendMore reviews of this product (1,023)View product website

Flamers Natural FirelightersGood natural product recommendMore reviews of this product (1,086)View product website

Kiln Dried Logs In Bulk BagsExcellent quality kiln dried logsMore reviews of this product (2,603)View product website

Flaming FirewoodFlaming Firewood excellent product and comes in handy bags which are easy to store and carry into the houseMore reviews of this product (28)View product website

Kiln Dried Logs - Pallets of Small BagsGreat product delivery on time easy to use.More reviews of this product (379)View product website

KindleFlamers Natural FirelightersGood alternative to standard firelighterMore reviews of this product (299)View product website

Kiln Dried Logs - Pallets of Small Bagsalways the best quality - been using for yearsMore reviews of this product (379)View product website

Kiln Dried Kindlingconvenient and great qualityMore reviews of this product (1,023)View product website

Kiln Dried Logs In Bulk BagsI've tried different suppliers and Certainly Wood have the best product.More reviews of this product (2,603)View product website

Kiln Dried Logs In Bulk BagsGreat quality wood. It is great to be able to buy British wood and have it delivered by such an incredibly helpful delivery service....More reviews of this product (2,603)View product website

Kiln Dried Logs - Pallets of Small BagsEasy to fit into garage on the pallet No need to unpack before you need the wood. Easy to carry the bags of woodMore reviews of this product (379)View product website

Dinkies - small logs for small stovesBrilliant would order again.More reviews of this product (15)View product website

Starter Kit - Try before you buy bulkBrilliant would certainly order again.More reviews of this product (45)View product website

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