Certainly Wood Reviews

Thank you for your feedback Paul, as mentioned in your product review, I have flagged this with our team to ensure reviews are sent after delivery. We look forward to assisting you in future! Kind regards, Charlotte

Thank you for your feedback; we are glad you are happy with the service you received. If you do find yourself referring us to any of your friends in the future, make sure to use our Refer a Friend Scheme so you and your friend can save £10 off your orders. You can find more about that here: https://www.certainlywood.co.uk/pages/refer-a-friend. Kind regards, Charlotte

Thanks for the 5 stars Linda, your review is a great way to let us know we’re on track to making our customers smile! We appreciate you taking the time to give your feedback and look forward to serving you again in the future. Best wishes, Charlotte

We are so grateful for your 5-star review and are pleased to hear you are happy with your purchase. We look forward to assisting you in future! Charlotte

Hi Sam, Thank you for your kind words, it makes our day to hear how much our customers love our products and how nice the Palletline drivers are. The call regarding the chunky logs is a newly implemented system designed to ensure our customers don't order chunky logs by mistake, so we really appreciate the positive feedback you left about this. From looking at our system, it looks like you have 1,345 loyalty points which equates to £13 discount for you to use on your next order. If there is anything I can be of assistance with in the meantime, don't hesitate to reach out. Best wishes, Charlotte

Hi Ian, We really appreciate your comments! We're thrilled to hear you're happy with your purchase. From this order you would have gained some loyalty points that you can redeem on your next order, so definitely keep that in mind when you're ordering your next bulk delivery! Kind regards, Charlotte

Thank you for your feedback; we are glad you are happy with the service you received. Be sure to use our loyalty programme, where you can save money on your future orders. You can find more information here: https://www.certainlywood.co.uk/pages/loyalty-tab-help. Kind regards, Charlotte

Thank you for your comments, we are pleased to hear you are happy with the quality of wood you received. In regards to the delivery, we understand that kerbside deliveries may not be the most convenient for some, but unfortunately at this point in time, there are no other alternatives when it comes to delivering bulk to our domestic customers. We understand this is an issue for some, hence why we have developed our Firekits, which are delivered right to your doorstep. These Firekits are delivered via DPD within 1-3 working days and contain kiln dried logs and KindleFlamers. This may be a better-suited option for you. You can find more information here: https://www.certainlywood.co.uk/products/logs-in-boxes If you have any more questions, feel free to call our office on 01981251796. Best wishes, Charlotte