Search reviews
Looking for our business site?

Visit

Feefo.com

Merchant Logo

Certainly Wood Reviews

https://www.certainlywood.co.uk
Rated
Exceptional
Service
4.8
/5
Product
4.8
/5

5

4

3

2

1

703

63

23

9

7

805

ratings over the past year

Displaying all 11,247 reviews
Trusted Customer
8 months ago
Date of purchase: 16/01/2024
Excellent service from ordering through to delivery.
Merchant Logo
Charlotte Hill
Certainly Wood
7 months ago
We are so grateful for your 5-star review and are pleased to hear you are happy with your purchase. We look forward to assisting you in future! Charlotte
Product reviews

0
Share
Trusted Customer
8 months ago
Date of purchase: 15/01/2024
Certainly buy again
Merchant Logo
Charlotte Hill
Certainly Wood
7 months ago
We really appreciate your comments! We're thrilled to hear you're happy with your purchase. From this order you would have gained some loyalty points that you can redeem on your next order, so definitely keep that in mind when you're ordering your next bulk delivery!
Product reviews

0
Share
KY
Keith Yeandel
8 months ago
Date of purchase: 08/01/2024
What Keith Yeandel said about Certainly Wood:
Delivery was on time
Merchant Logo
Charlotte Hill
Certainly Wood
7 months ago
Hi Keith, Thank you for your feedback; we are glad you are happy with the products you received. Be sure to use our loyalty programme, where you can save money on your future orders. You can find more information here: https://www.certainlywood.co.uk/pages/loyalty-tab-help. In regards to the delivery, Palletline operates on a kerbside basis and use pump trucks to manoeuvre the pallet. Because of this, they cannot go over gravel drives, slopes, kerbs or uneven surfaces. If there are any notes you think could help the driver overcome this issue, please pass them on and we can advise the depot. Kind regards, Charlotte
Product reviews

0
Share
MD
Matt Dalton
8 months ago
Date of purchase: 24/11/2023
What Matt Dalton said about Certainly Wood:
I've been buying wood from Certinaly Wood for approx 7 years. The customer service is very good. They certainly know their stuff.
Merchant Logo
Charlotte Hill
Certainly Wood
7 months ago
Hi Matt, Thank you for your feedback and for your 7 years of loyalty; we are glad you are happy with the service you received. It looks like you have 1,157 loyalty points on your account, which is the equivalent of £11 in discount. Make sure to use these on your next order, if you need any assistance be sure to reach out or take a look here: https://www.certainlywood.co.uk/pages/loyalty-tab-help Kind regards, Charlotte
Product reviews

0
Share
SH
STEPHEN HANCOCK
Kenilworth
8 months ago
Date of purchase: 14/01/2024
What STEPHEN HANCOCK said about Certainly Wood:
I have ordered bulk bags of kiln dried logs several times and they excellent quality and perfect sized logs. Every time they have been delivered on the day requested by a great logistics company calle
...
Read all
Merchant Logo
Charlotte Hill
Certainly Wood
7 months ago
Hi Stephen, Thank you for your feedback; we are glad you are happy with the service you received. Be sure to use our loyalty programme, where you can save money on your future orders. You can find more information here: https://www.certainlywood.co.uk/pages/loyalty-tab-help. Kind regards, Charlotte
Product reviews

0
Share
AS
Alan Spiers
8 months ago
Date of purchase: 20/11/2023
What Alan Spiers said about Certainly Wood:
The delivery was good and was easy to move and store.
Product reviews

0
Share
Trusted Customer
8 months ago
Date of purchase: 06/01/2024
The order remains unfulfilled, Two partial deliveries has been received but there remains 3 Fireboxes outstanding, I have paid for the order and it is shown as fulfilled on the Certainly Wood website.
...
Read all
Product reviews

0
Share
NS
Nicole Sandor
AYR
8 months ago
Date of purchase: 05/01/2024
What Nicole Sandor said about Certainly Wood:
Fantastic products. Great ethos. Fantastic advice on their website, and in their newsletters. Very helpful and understanding when I needed to change date of delivery. Great company and with whom
...
Read all
Merchant Logo
Hayleigh
Certainly Wood
8 months ago
Thanks for the 5 stars, Nicole! We will share this with the team to let them know to keep up the amazing work! We are so glad you are happy with the products and services you received and we look forward to assisting you again in future. Best Wishes, Certainly Wood Team
Product reviews

0
Share
MW
Mexine Wilson
8 months ago
Date of purchase: 04/12/2023
What Mexine Wilson said about Certainly Wood:
Great service and good quality wood
Merchant Logo
Hayleigh
Certainly Wood
8 months ago
Hi Mexine, Thank you for the 5 star review! We're delighted to hear you were happy with your purchase. Just to make you aware, we have a loyalty point scheme which can save you a bit of money in the future. To help get you started, we have sent you an Account Invite; if you set up an account with us, you can start gaining points straight away. Definitely keep that in mind when you're ordering your next bulk delivery! Best wishes, Certainly Wood Team
Product reviews

0
Share
RS
robert spencer
8 months ago
Date of purchase: 12/01/2024
What robert spencer said about Certainly Wood:
Easy service. Logs arrive on a pallet when they say. Delivery driver always helpful. Logs burn so hot.
Merchant Logo
Hayleigh
Certainly Wood
8 months ago
We are so grateful for your 5-star review and are pleased to hear you are happy with your purchase. We look forward to assisting you in future! Best Wishes, Certainly Wood Team
Product reviews

0
Share
Not received a review invite?
About Certainly Wood
Certainly Wood is the largest specialist firewood producer in the UK having pioneered a kiln drying process nearly ten years ago. We are the ‘inventors’ of kiln dried firewood and recommended by most UK stove manufacturers and distributors. We are also the first company to be approved by Hetas under their new Solid Biomass Assurance Scheme. We supply a range of products from premier kiln dried firewood and kindling to log stores and other wood related products.
Read all
01981 251 796
Lower Lulham, Madley, Hereford, Hereford, Herefordshire, HR2 9JJ, United Kingdom
Customer Support
Website
Facebook
X (Twitter)
Instagram
Award

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards
Why trust Feefo reviews?

Learn more about Feefo
About Certainly Wood
Certainly Wood is the largest specialist firewood producer in the UK having pioneered a kiln drying process nearly ten years ago. We are the ‘inventors’ of kiln dried firewood and recommended by most UK stove manufacturers and distributors. We are also the first company to be approved by Hetas under their new Solid Biomass Assurance Scheme. We supply a range of products from premier kiln dried firewood and kindling to log stores and other wood related products.