Certainly Wood Reviews

Thank you for your wonderful review, Rosemary! We're delighted to hear you were happy with your purchase of our kiln dried logs and are pleased that you had a great delivery experience. For future reference, it may be worth taking a look into our new Fire Club membership scheme. When signed up for membership, you get at least 10% off all your orders, plus other benefits like free AM/PM services and free products! You can find out more information about Membership here: https://www.certainlywood.co.uk/pages/membership We really appreciate you taking the time to leave a review, I will pass your comments onto the team, and we look forward to assisting you again in future. Best wishes, Hayleigh

Thank you so much for the 5 star review, Jeremy! We are so pleased that you are happy with your purchase of our "excellent" kiln dried logs and kiln dried kindling! I will be sure to pass on your comments to our very helpful staff to let them know to keep up the amazing work! From your account, I can see that you have purchased from us multiple times this past year, so we think you may benefit from our new Fire Club membership scheme. When signed up for membership, you get at least 10% off all your orders, plus other benefits like free AM/PM services and free products! You can find out more about our Fire Club Membership here: https://www.certainlywood.co.uk/pages/membership Best wishes, Hayleigh

Thank you very much for your wonderful review! Your review is a great way to let us know we’re on track for making our customers smile! We really appreciate you referring to us as an excellent company to deal with and I will pass this review on to our team so they can keep up the amazing work! We are delighted that you feel that our new Fire Club membership is good value for money. As it's a new venture for us, please feel free to keep us updated on how the membership works out for you throughout the year. It is worth noting that the free delivery you refer to having received before was an all day service, meaning that you could be waiting all day for delivery. As a member, you can now choose an AM or PM delivery for free (this is an extra cost to non-members) so this narrows down the delivery window significantly. Thank you for taking the time to give your feedback and we look forward to assisting you again in the future. Best wishes, Hayleigh

Thank you so much for your wonderful review! We are delighted to hear that you were happy with your purchase of our kiln dried logs and your comments about the quality have made our day! We really appreciate you being such a loyal customer over the past 4 years and we look forward to assisting you in future. Best wishes, Hayleigh

Thank you for your wonderful review! We're delighted to hear you were happy with your purchase of our kiln dried logs and are so pleased that you think our logs are great quality and that you find them easy to stack and burn. I've passed your comments onto the team to let them know to keep up the amazing work, and we look forward to assisting you again in future. Best wishes, Hayleigh