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Certainly Wood Reviews | Customer Service Reviews for https://www.feefo.com/reviews/certainly-wood | Feefo

Displaying all 11,240 reviews

David Holtby

Lancashire

29 days ago

Date of purchase: 29/07/2024

What David Holtby said about Certainly Wood:

Top class service

Hayleigh

Certainly Wood

28 days ago

We are so grateful for your 5-star review, David! It's great hearing about how much our customers love our kiln dried logs and the "top class service" they’ve received from our team. I have passed this review on to our team and we look forward to assisting you in future! Best wishes, Hayleigh

Product reviews

Trusted Customer

1 month ago

Date of purchase: 31/07/2024

Good value for money and professional service

Hayleigh

Certainly Wood

1 month ago

We are so grateful for your 5-star review! It makes our day hearing about how much our customers love our kiln dried logs and the great, professional service they've received from our team. It's wonderful to hear that you think our kiln dried logs in bulk bags are good value for money and we are so pleased that your delivery came on time and was delivered in a convenient place for you. We have passed on your review to our team and look forward to assisting you in future. Best wishes, Hayleigh

Product reviews

Trusted Customer

1 month ago

Date of purchase: 31/07/2024

Good product

Product reviews

Excellent product at a fair price and very good service.

Hayleigh

Certainly Wood

1 month ago

Thank you so much for your wonderful review! It makes our day hearing about how much our customers love our kiln dried products and the great service they’ve received from our team. We really appreciate you taking the time to leave a review and look forward to assisting you in future. Best wishes, Hayleigh

Martin Drewry

Sevenoaks

1 month ago

Date of purchase: 31/07/2024

What Martin Drewry said about Certainly Wood:

I like this company - they come across as an ethical group of people who genuinely care about wat thy do. I've been very pleased with their service, after having tried a number of different log suppli

...

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Hayleigh

Certainly Wood

1 month ago

We are so grateful for your 5-star review and kind words, Martin. It truly makes our day hearing about how much our customers love our products and the great service they have received from our team. It's wonderful to hear that you see the value in our Fire Club membership! As it is a new venture for us, we really appreciate you taking the time to share your opinions on it. Thank you so much for supporting us, we have passed on your amazing review to our team and we look forward to assisting you in future. Best wishes, Hayleigh

Product reviews

Stephan Holt

Friskney

1 month ago

Date of purchase: 02/08/2024

What Stephan Holt said about Certainly Wood:

Excellent service especially in testing times

Product reviews

The membership system works for me. I would recommend it for anyone purchasing several amounts of wood per year.

Hayleigh

Certainly Wood

1 month ago

Thank you so much for your 5-star review, Stephan! Your review is a great way to let us know we’re on track for making our customers smile! We love hearing about how much our customers love our kiln dried logs and the great service they have received from our team. It's especially great to hear that you would recommend our Fire Club membership because it is still a new venture for us! We really appreciate you taking the time to leave your feedback and we look forward to assisting you again in the future. Best wishes, Hayleigh

Trusted Customer

1 month ago

Date of purchase: 31/07/2024

Fast delivery!

Product reviews

Great starter kit for someone who has never used logs before! Fire was easy to light and the food tasted amazing, will now buy logs from here

Hayleigh

Certainly Wood

1 month ago

Thank you for the 5-star review! We are so pleased to hear you are happy with your purchase of our Starter Kit and are so happy to welcome you as a new customer. If you plan on buying more than once a year, take a look at our new Fire Club membership, where you get at least 10% off your orders, plus other benefits like free AM/PM services and free products! Thanks for taking the time to leave such a lovely review and we look forward to assisting you in future! Best wishes, Hayleigh

Trusted Customer

1 month ago

Date of purchase: 05/08/2024

Very good

Hayleigh

Certainly Wood

1 month ago

Thank you for your wonderful review! We're delighted to hear you were happy with your purchase and that our couriers kept you informed of delivery. I've passed your comments onto the team, and we look forward to assisting you again in future. Best wishes, Hayleigh

Christopher Robinson

Devizes

1 month ago

Date of purchase: 02/08/2024

What Christopher Robinson said about Certainly Wood:

Excellent communication throughout

Abigail

Certainly Wood

1 month ago

Good morning, Thank you for taking the time to leave a review, we're pleased to hear that you find our products excellent! I'll also share your comments through to our team to let them know about their excellent service. Kind regards Abbie Duce

Product reviews

Jan Oldland

Bristol

1 month ago

Date of purchase: 29/07/2024

What Jan Oldland said about Certainly Wood:

Easy to use web site and good at keeping you up to date despite disasters

Abigail

Certainly Wood

1 month ago

Good morning, Thank you for taking the time to leave a review, we're pleased to hear that you found the website easy to use! You may be interested in joining our new Fire Club which will give you access to lots of member only perks including 10% off all your member orders! You can find out more about the membership here: https://www.certainlywood.co.uk/pages/membership Kind regards Abbie Duce

Product reviews

Trusted Customer

1 month ago

Date of purchase: 30/07/2024

Palletline as akways were most helpful. They do appreciate access details if necessary.

Product reviews

Good clean logs as always! Big bag to fill up store for winter. During fire emergency we were kept in touch and the delivery was only a week late. The driver from Palletline was very helpful getting t

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Hayleigh

Certainly Wood

1 month ago

Thank you so much for your wonderful review and kind comments! It makes our day hearing about how much our customers love our Flamers natural firelighters and our kiln dried logs and we are so grateful that you have been so understanding regarding the delayed delivery due to the fire. We appreciate you taking the time to give your feedback and look forward to assisting you again in the future. Best wishes, Hayleigh

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About Certainly Wood

Certainly Wood is the largest specialist firewood producer in the UK having pioneered a kiln drying process nearly ten years ago. We are the ‘inventors’ of kiln dried firewood and recommended by most UK stove manufacturers and distributors. We are also the first company to be approved by Hetas under their new Solid Biomass Assurance Scheme. We supply a range of products from premier kiln dried firewood and kindling to log stores and other wood related products.

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01981 251 796

Lower Lulham, Madley, Hereford, Hereford, Herefordshire, HR2 9JJ, United Kingdom

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Certainly Wood Reviews

Kiln Dried Logs In Bulk BagsGreat quality logs, only ones I ever burn these days. Prompt delivery and very well packaged.More reviews of this product (2,597)View product website

Kiln Dried Logs In Bulk BagsOn time, delivered in a convenient place, friendly driver.More reviews of this product (2,597)View product website

Kiln Dried Kindling Outer (4 x 1 boxes)Good product that really helps start the fire in our log burnerMore reviews of this product (12)View product website

Kiln Dried Logs In Bulk BagsExcellent product at a fair price and very good service.More reviews of this product (2,597)View product website

Flamers Natural FirelightersMore reviews of this product (1,084)View product website

MembershipI bought the extra thick logs. I find these burn longer, so better value. I split the odd one to get some smaller pieces to when needed to help get th...More reviews of this product (41)View product website

MembershipThe membership system works for me. I would recommend it for anyone purchasing several amounts of wood per year.More reviews of this product (41)View product website

Starter Kit - Try before you buy bulkGreat starter kit for someone who has never used logs before! Fire was easy to light and the food tasted amazing, will now buy logs from here...More reviews of this product (45)View product website

MembershipGreat company with best kiln dried hardwood I’ve ever used. Consistent quality product and excellent customer service. Communication is perfect. Membe...More reviews of this product (41)View product website

Kiln Dried Logs In Bulk BagsAlways very good wood and burns wellMore reviews of this product (2,597)View product website

Flamers Natural FirelightersHave used these for years now. Clean and no smell of paraffin. Use them on the barbeque as well.More reviews of this product (1,084)View product website

Kiln Dried Logs In Bulk BagsGood clean logs as always! Big bag to fill up store for winter. During fire emergency we were kept in touch and the delivery was only a week late. The...More reviews of this product (2,597)View product website

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