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Certainly Wood Reviews | Customer Service Reviews for https://www.feefo.com/reviews/certainly-wood | Feefo

Displaying all 11,240 reviews

Peter Corley

Hertfordshire

1 month ago

Date of purchase: 02/08/2024

What Peter Corley said about Certainly Wood:

Ordering quick and easy. Delivery faultless.

Hayleigh

Certainly Wood

1 month ago

Thanks for the 5 star review, Peter! Your review is a great way to let us know we’re on track for making our customers smile! It's great to hear that you find the ordering process quick and easy and are so pleased that you have always been happy with your kiln dried logs for the winter. We appreciate you taking the time to give your feedback and look forward to assisting you again in the future. Best wishes, Hayleigh

Product reviews

David Kinson

Formby

1 month ago

Date of purchase: 26/07/2024

What David Kinson said about Certainly Wood:

I haven't received my order yet so I'm unable to comment

Hayleigh

Certainly Wood

1 month ago

Hi David, Thank you for your feedback; it would be much appreciated if you could re-review once you have received your order. As it's a new venture for us, we would especially be interested in hearing your opinion on how the membership works out for you throughout the year. We look forward to assisting you again in future. Best wishes, Hayleigh

Product reviews

Trusted Customer

1 month ago

Date of purchase: 30/07/2024

Excellent.

Hayleigh

Certainly Wood

1 month ago

Thanks for the 5 star review! Your review is a great way to let us know we’re on track for making our customers smile! It's great to hear that you think that not only our products are excellent but our teams service too! For future reference, it may be worth taking a look at our new Fire Club membership. When signed up for the Fire Club membership, you get at least 10% off your orders, plus other benefits like free AM/PM services and free products! You can find out more information about our Fire Club Membership here: https://www.certainlywood.co.uk/pages/membership I've passed your comments onto the team, and we look forward to assisting you again in future. Best wishes, Hayleigh

Product reviews

Lucy

Rochford

1 month ago

Date of purchase: 30/07/2024

What Lucy said about Certainly Wood:

Always friendly and helpful.

Product reviews

As a very long standing customer of Certainly Wood I feel penalised by the move from points based to an annual membership without the option to not auto renew. I make one purchase of bulk logs per yea

...

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Hayleigh

Certainly Wood

1 month ago

Hi Lucy, Thank you for your feedback on Feefo. My manager Sandra, has attempted to contact you both via phone and email to discuss your comments about the membership, but we have had no response from you. The cost of the membership equates to the value of the free KindleFlamers and the AM delivery which has been selected for your order. On top of this, we will also send you a £15 voucher code on your birthday (please ensure you advise us of the date), plant a tree with every order, enable free shipping for anything over £25 as well as always offer a minimum of 10% off all orders. Many of our customers have found our membership scheme to be much easier to operate than the loyalty points scheme as the discounts are immediate, whereas you can only utilise the points after purchases have been made. Please feel free to get in contact with us if you have any further questions about the membership scheme or if we can assist you in any way to help you make best use of it. Kind regards Hayleigh

Trusted Customer

1 month ago

Date of purchase: 25/07/2024

Great service I ordered via phone and the lady I spoke to was very helpful and ensured I obtained the relevant discounts

Hayleigh

Certainly Wood

1 month ago

Thank you so much for your wonderful review! We're delighted to hear you were happy with your purchase. Your review is a great way to let us know we’re on track for making our customers smile! We really appreciate you taking the time to give your feedback, especially on our new Fire Club membership, because it is a new venture for us. It's great to hear that you think it is worthwhile. I have passed on your comments to our team and we look forward to assisting you again in the future. Best wishes, Hayleigh

Product reviews

Dawn Mitchell

1 month ago

Date of purchase: 24/07/2024

What Dawn Mitchell said about Certainly Wood:

Very good

Product reviews

The ordering process was straight forward and delivery was made on the day I specified by a pleasant, helpful driver. I ordered the logs ready for winter so haven’t used any yet but I have used Certa

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Hayleigh

Certainly Wood

1 month ago

Thank you so much for your 5-star review, Dawn! We really appreciate your continued support over the years as a loyal customer and are glad to hear that you have been happy with your KindleFlamers and kiln dried logs over the past 6 years. We appreciate you taking the time to give your feedback and look forward to assisting you again in the future. Best wishes, Hayleigh

Trusted Customer

1 month ago

Date of purchase: 31/07/2024

Spot on.

Hayleigh

Certainly Wood

1 month ago

Thank you so much for your 5-star review! We love hearing about how much our customers love our Flamers natural firelighters and the great service they’ve received from our team. We appreciate you taking the time to leave your feedback and we look forward to assisting you in future. Best wishes, Hayleigh

Product reviews

LotteB

Lincoln

1 month ago

Date of purchase: 30/07/2024

What LotteB said about Certainly Wood:

Excellent service … online shop was easy to navigate, select product and checkout. Product arrived in line with time expectations and was well packaged

Hayleigh

Certainly Wood

1 month ago

Thank you so much for your 5-star review, Charlotte! Your review is a great way to let us know we’re on track for making our customers smile! It's great to hear that you think our Flamers Natural Firelighters are the best firelighters you have used! Have you heard that we now have a subscription service? This makes ordering really easy and allows you to schedule in future deliveries so it may be worth taking a look at when next ordering. We will share this review with the team to let them know to keep up the amazing work and we look forward to assisting you again in future. Best wishes, Hayleigh

Product reviews

Carol Baird

Edinburgh

1 month ago

Date of purchase: 30/07/2024

What Carol Baird said about Certainly Wood:

Service as always was excellent I keep using the company is that not testament to excellent service from buying right through to delivery.

Product reviews

Certainly Wood is an excellent company with outstanding products. I am always proud to recommend them knowing it’s sustainable British wood not an import

Hayleigh

Certainly Wood

1 month ago

Thank you so much for your feedback! It makes our day hearing about how much our customers love our products and the excellent service they’ve received from our team. We really appreciate you taking the time to give such lovely feedback and are so glad to hear you have been recommending us to others. We have passed on your review to our team and look forward to assisting you in future. Best wishes, Hayleigh

Trusted Customer

1 month ago

Date of purchase: 30/07/2024

Good

Product reviews

Logs are good

Hayleigh

Certainly Wood

1 month ago

Thanks for your the 5 star review! We are glad to hear you are pleased with your purchase. From your account, I can see that you have been a loyal customer for quite a few years now, so I wanted to inform you of our new Fire Club membership scheme, which you may benefit from. When signed up for the Fire Club membership, you get at least 10% off your orders, plus other benefits like free AM/PM delivery services and free products! You can find out more about Membership here: https://www.certainlywood.co.uk/pages/membership We appreciate you taking the time to give your feedback and look forward to assisting you again in the future. Best wishes, Hayleigh

Not received a review invite?

About Certainly Wood

Certainly Wood is the largest specialist firewood producer in the UK having pioneered a kiln drying process nearly ten years ago. We are the ‘inventors’ of kiln dried firewood and recommended by most UK stove manufacturers and distributors. We are also the first company to be approved by Hetas under their new Solid Biomass Assurance Scheme. We supply a range of products from premier kiln dried firewood and kindling to log stores and other wood related products.

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01981 251 796

Lower Lulham, Madley, Hereford, Hereford, Herefordshire, HR2 9JJ, United Kingdom

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Certainly Wood Reviews

Kiln Dried Logs In Bulk BagsDelivered on time as usual by a very helpful gentleman.More reviews of this product (2,597)View product website

MembershipI've taken up membership but haven't recieved my order yet so I'm not in a position to commentMore reviews of this product (41)View product website

Kiln Dried Logs - Pallets of Small BagsAlways a pleasure to deal with. Delivery on time. What more can we say.More reviews of this product (377)View product website

MembershipAs a very long standing customer of Certainly Wood I feel penalised by the move from points based to an annual membership without the option to not au...More reviews of this product (41)View product website

MembershipGood value the discounts on purchases during the year make it worthwhile.More reviews of this product (41)View product website

KindleFlamers Natural FirelightersMore reviews of this product (297)View product website

Kiln Dried Logs In Bulk BagsThe ordering process was straight forward and delivery was made on the day I specified by a pleasant, helpful driver. I ordered the logs ready for wi...More reviews of this product (2,597)View product website

Flamers Natural FirelightersThis is an ongoing yearly order, easy to light fire.More reviews of this product (1,084)View product website

Flamers Natural FirelightersExcellent service… clearly described, well packaged and arrived in line with expectation. This is the second time we have ordered these natural firefi...More reviews of this product (1,084)View product website

MembershipCertainly Wood is an excellent company with outstanding products. I am always proud to recommend them knowing it’s sustainable British wood not an im...More reviews of this product (41)View product website

Kiln Dried Logs In Bulk BagsLogs are goodMore reviews of this product (2,597)View product website

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?