Certainly Wood Reviews

We are so grateful for your 5-star review and are pleased to hear you are happy with your purchase and the service you received from our team. It's great to see that you have taken advantage of our new subscription service. As it's a new venture for us, please feel free to keep us updated on how the subscription works out for you throughout the year. We have passed on your review to our team and look forward to assisting you in future. Best wishes, Hayleigh

We are so grateful for your 5-star review and are pleased to hear you are happy with your purchase. Having reached out to you via email, I understand you were disappointed with the changing delivery time slots. The time slots given are estimated delivery times and, while Palletline do aim to get the deliveries out to you within the original time slots, this is sometimes not possible due to factors outside of their control such as traffic, road closures, extreme weather etc. We really appreciate you taking the time to give your feedback and thank you for letting us know the specifics via email. We look forward to assisting you in future. Best wishes, Hayleigh

We are so grateful for your 5-star review, Graham! It makes our day hearing about how much our customers love the great service they’ve received from our team. Thank you so much for giving our new Fire Club membership 5 stars too! As it is a new venture for us, we really appreciate you letting us know your opinion. I've passed your lovely comments onto our team, and we look forward to assisting you again in future. Best wishes, Hayleigh

Thank you so much for your 5-star review! We are so glad that you love our logs so much you would recommend us. I've passed your comments onto the team, and we look forward to assisting you again in future. Best wishes, Hayleigh

Hi Steve, Thank you for your feedback, we really appreciate you leaving the 5-star review! We are glad that you are happy with your purchases and it's great to hear that you have been using our KindleFlamers in a variety of fire lighting appliances. In regards to your comments about our new Fire Club membership, it was designed to ensure that our returning customers get the best price, delivery service and also priority treatment at times of high demand. The cost of the membership can be recovered quickly, as described here: https://www.certainlywood.co.uk/blogs/news/is-membership-worth-it-certainly-wood?view=ecom-is-membership-worth-it Please let us know if you wish to discuss any aspect of our membership scheme further and we look forward to assisting you again in future. Kind regards, Hayleigh