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Certainly Wood Reviews | Customer Service Reviews for https://www.feefo.com/reviews/certainly-wood | Feefo

Displaying all 11,990 reviews

Trusted Customer

8 hours ago

Date of purchase: 28/07/2025

Certainly Wood certainly delivered as always.

Easy to order online. Delivery on date and at time stated. The crate was much easier to unload than the bags. Discount received as a member of the fire club was excellent. Worth the membership...

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Trusted Customer

11 hours ago

Date of purchase: 02/07/2025

Good, but could be better still

Good service, but I took one star off because some of the logs, although cut to length (25cm) were huge width wise and will need further splitting to fit into my wood stove. If all the logs had been...

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Trusted Customer

14 hours ago

Date of purchase: 28/07/2025

Excellent as always. Friendly and helpful

Hayleigh

Certainly Wood

12 hours ago

Thank you so much for your 5-star review! Our team works hard to deliver excellent service, and it’s wonderful to know it’s appreciated. I will share your comments with the team to let them know to keep up the amazing work and we look forward to assisting you again in future. Best wishes, Hayleigh

Product reviews

Trusted Customer

3 days ago

Date of purchase: 03/08/2025

Always pleased with the quality of logs and ease of ordering online.

Hayleigh

Certainly Wood

3 days ago

Thank you so much for your kind comments and 5 star review! We are delighted to hear you have had such a pleasant experience with us and are especially pleased to hear that you love the quality of our kiln dried logs! We aim for nothing but the best, and it's great to know we're meeting expectations. Thank you for choosing us and for letting us know how we did. Best wishes, Hayleigh

Trusted Customer

5 days ago

Date of purchase: 15/08/2025

Excellent ordering and delivery process

Very good service. Only downside contact number is incorrect and despite pointing this out to carrier - remains unchanged. Thereby preventing eta on delivery day. possible typo on ordering.

Hayleigh

Certainly Wood

3 days ago

Thank you so much for the 5 star review! We're delighted to hear you were happy with your purchase and that you found the ordering and delivery process to be "excellent"! I can confirm that your mobile number has now been correctly updated on your account so all future orders should have an ETA provided on the day of delivery. We appreciate you taking the time to give your feedback and look forward to assisting you again in the future. Best wishes, Hayleigh

Product reviews

Hayleigh

Certainly Wood

3 days ago

It is wonderful to see that you have given our Fire Club Membership a 5 star rating! We love hearing how happy our customer are with their savings, priority delivery and free products all included as part of their membership! Please feel free to keep us updated on how the membership works out for you throughout the year. We look forward to assisting you again in future. Best wishes, Hayleigh

Trusted Customer

6 days ago

Date of purchase: 29/07/2025

Excellent, as always! Thanks.

Product reviews

Trusted Customer

6 days ago

Date of purchase: 03/08/2025

Excellent service

Excellent service. Came on time. I like the idea that I can order when I need to and pick an am order pm delivery time. Delivery driver was lovely. Put it where I asked him to.

Hayleigh

Certainly Wood

3 days ago

Thank you for your wonderful feedback and 5 star review! Our team works hard to deliver excellent service, and it’s wonderful to know it’s appreciated from your kind words. We are thrilled you love our products and are taking advantage of the priority delivery options that come with your Fire Club membership! I've passed your comments onto the team, and we look forward to assisting you again in future. Best wishes, Hayleigh

Product reviews

Trusted Customer

6 days ago

Date of purchase: 31/07/2025

Good service

Efficient and delivered to time. I seem to have ordered Chunky log size from the website, rather than the Length 25cm I ideally needed - not sure how that happened......

Product reviews

Hayleigh

Certainly Wood

3 days ago

Thank you for your wonderful review! We're delighted to hear you were happy with the quality of the kiln dried logs you received. Quality and consistency are our priorities, and it’s always rewarding to know our customers see it too! We are sorry to hear that you mistakenly ordered a different size log to your previous orders. Our Chunky logs are still excellent quality - the only difference is that they have a larger diameter to our regular 25cm length logs. Our team will be happy to look into potentially arranging a collection of the Chunky logs and re-delivery of our regular kiln dried logs if this is of interest. I've passed your comments onto the team, and we look forward to assisting you again in future. Best wishes, Hayleigh

Trusted Customer

7 days ago

Date of purchase: 04/08/2025

Disappointed to be rejected as a customer

The company was efficient and friendly, but as a longstanding customer we were disappointed with the contracted out delivery arrangements and the significant increase in local costs

Hayleigh

Certainly Wood

7 days ago

Thank you for your feedback. We really appreciate your kind words regarding our "excellent" quality kiln dried logs and KindleFlamers natural firelighters. The quality of our products is one of our top priorities, and it's always rewarding to know We are very sorry that we are unable to deliver to you anymore due to the changes in our delivery methods. We hope that a solution can be found in future but if not, it might be worth considering our small courier option such as our Fire Kits (https://www.certainlywood.co.uk/products/logs-in-boxes). Thank you for being a loyal customer and we wish you the best for the future. Kind regards, The Certainly Wood Team

Product reviews

Trusted Customer

8 days ago

Date of purchase: 29/07/2025

Best log supplier

Certainly wood extremely helpful and accommodating for all your needs.

Hayleigh

Certainly Wood

7 days ago

Your 5 star review has absolutely made our day! We love hearing about how much our customers love our products and the great service they’ve received from our team. I have passed on your review to the rest of the team to let them know to keep up the amazing work and we look forward to assisting you again in future. Best wishes, Hayleigh

Product reviews

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About Certainly Wood

Certainly Wood is the largest specialist firewood producer in the UK having pioneered a kiln drying process nearly ten years ago. We are the ‘inventors’ of kiln dried firewood and recommended by most UK stove manufacturers and distributors. We are also the first company to be approved by Hetas under their new Solid Biomass Assurance Scheme. We supply a range of products from premier kiln dried firewood and kindling to log stores and other wood related products.

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01981 251 796

Lower Lulham, Madley, Hereford, Hereford, Herefordshire, HR2 9JJ, United Kingdom

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Certainly Wood Reviews

Plant a TreeMore reviews of this product (263)View product websiteGood to feel another tree planted

MembershipMore reviews of this product (135)View product websiteMembership entitlement beneficial in reducing costs and additional free items

Great Value Kiln Dried Logs - Pallets of Small BagsMore reviews of this product (4)View product websiteAlways fantastic products and service. I have been a customer for years and I have never had any complaints.

Large Chunky Bulk BagMore reviews of this product (128)View product websiteNice size fits our 5 kw log burner with back boiler. Excellent quality burn well. Moisture good. Would recommend. Excellent service came on time within the time slot and on the day ordered. Van...Read all

Flamers 200More reviews of this product (1,208)View product websiteOnly need one to start the fire. Excellent quality burn well. Fire starts first time every time. Add some kindling and off you go.

Kiln Dried Kindling Mega BoxMore reviews of this product (10)View product websiteBurns well. Ideal for starting the fire. Nice size excellent quality. Good amount in the box.

Plant a TreeMore reviews of this product (263)View product websiteI think it's a great idea from certainly wood especially if you are using a wood burner or outside burner of any sort. That's why we order from certainly wood.

KindlingMore reviews of this product (1,147)View product websiteOutstanding product. Very effective for getting a fire going.

Small Chunky Bulk BagMore reviews of this product (128)View product websiteVery much a fan of Certainly Wood and the small bulk bag delivery was on time and the wood is of a high quality. However, I thought that I had ordered 25cm Length wood (5-15cm diameter) which is...Read all

KindleFlamer 50 packMore reviews of this product (474)View product websiteGood free product. Effective.

Small Bulk Bag 35cmMore reviews of this product (3,053)View product websiteThe wood is excellent quality but we’re very disappointed this year not to be able to get a delivery because we live in a rural area with a gravel drive

KindleFlamer 50 packMore reviews of this product (474)View product websiteThese are very good at lighting and environmentally friendly

Kiln Dried Logs In Bulk BagsMore reviews of this product (3,053)View product websiteCertainly wood kiln dried logs are excellent logs, they burn hot and long. The order process is easy the staff are helpful and the delivery drivers go above and beyond.

Flamers 200More reviews of this product (1,208)View product websiteThe flamers light quick and burn long enough to get your fire lit perfectly.

Kiln Dried Kindling Mega BoxMore reviews of this product (10)View product websiteKiln dried kindling is a fantastic starter stick. Only need a couple to get your log burner blazing.

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