How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Chums Reviews | Customer Service Reviews for https://www.feefo.com/reviews/chums | Feefo

Displaying all 113,435 reviews

Trusted Customer

11 months ago

Date of purchase: 15/09/2023

ordered two pairs of shoes as seen on the website, only to have my order cancelled a week later as they were no longer in stock. Fine, so remove them from your website.

Julie

Chums

11 months ago

Thank you for your feedback, I am very sorry to hear you were disappointed on this occasion. I do understand your frustration, we do restock regularly so please check again at a later date.

Product reviews

Trusted Customer

11 months ago

Date of purchase: 31/08/2023

see below.

Supraja

Chums

11 months ago

We’re really grateful and appreciate you taking the time to share your rating with us. Thanks for shopping with Chums.

Mrs Patricia Bullen

11 months ago

Date of purchase: 14/09/2023

What Mrs Patricia Bullen said about Chums:

Order was received very quickly. The cushion pads are very comfortable.

Sohith

Chums

11 months ago

Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.

Product reviews

Mrs Jean Hunkin

11 months ago

Date of purchase: 11/09/2023

What Mrs Jean Hunkin said about Chums:

The service was prompt

Michelle

Chums

11 months ago

Thank you for taking the time to leave a comment. I'm so pleased to hear that the service was prompt, we hope to receive more orders from you in the near future. If you have any further queries regarding your order please do not hesitate to contact us on enquiries@chums.co.uk.

Product reviews

Mrs June Webber

Poole

11 months ago

Date of purchase: 11/09/2023

What Mrs June Webber said about Chums:

Quick delivery, sooner than I expected as I had not paid extra. and all that I ordered. Quality was good and reasonable in price.

Supraja

Chums

11 months ago

Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.

Product reviews

Trusted Customer

11 months ago

Date of purchase: 09/09/2023

I have used Chums in the past, never had any problem with items returned for a refund. Delivery is fast. I would buy from them again.

Anirudh

Chums

11 months ago

Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.

Product reviews

Trusted Customer

11 months ago

Date of purchase: 09/09/2023

Pleased to be able to purchase extra-wide fitting sandles and canvass shoes, which fit so well I was actually able to drop a size from what I’ve worn for a number of years.

Divyashree

Chums

11 months ago

Thanks so much for sharing your experience with us. At Chums we appreciate your feedback.

Mr James Mckinley

11 months ago

Date of purchase: 13/09/2023

What Mr James Mckinley said about Chums:

Three items ordered. Had to chase up one after 2 weeks of not appearing; received letter reply explaining due to manufacturer delay outside Chums control. Letter appreciated and item arrived shortly a

...

Read all

Divyashree

Chums

11 months ago

Thanks so much for sharing your experience with us. At Chums we appreciate your feedback.

Product reviews

Trusted Customer

11 months ago

Date of purchase: 14/09/2023

The order process was easy and the delivery very swift

Enamalamanda

Chums

11 months ago

We sincerely appreciate your business and your valuable feedback.

Product reviews

Mrs Lynds Dawson

11 months ago

Date of purchase: 14/09/2023

What Mrs Lynds Dawson said about Chums:

First rate speedy delivery great value for money but it stated £49 on your leaflet when I ordered it was £60 why

Sohith

Chums

11 months ago

Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.

Product reviews

Not received a review invite?

About Chums

Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.

Read all

03333 554455

Unity Grove, Knowsley Business Park, Prescot, Merseyside, L34 9AR, United Kingdom

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

Chums Reviews

Catesby Mens Leather Wide Fit Lace ShoeNot a lot, never received them, unfortunately. So cant comment on the shoes.More reviews of this product (2)View product website

Chenille Dining Seat PadsLoved the colour and are very comfortable.More reviews of this product (52)View product website

Galiana Collection Quilt SetThe Quality was rubbish if package not ripped I would have returned it allMore reviews of this product (131)View product website

Galiana Collection Fitted Valance SheetDidn’t fit correctly either under or over matressMore reviews of this product (22)View product website

Galiana Collection Lined Curtains With Free Tie-BacksAgain poor quality poor liningMore reviews of this product (29)View product website

Cotton Front Fastening Magic BraComfortable and easy care. They were on special offer so cheap.More reviews of this product (933)View product website

Three Pack Floral Lace BriefsComfortable snug fit and stay in place with attractive front panel. This is my second order, as I was so pleased with the first 3. Easy care....More reviews of this product (7)View product website

Cottage Garden Quilted Bedspread by VantonaQuality of quilt very good and looks lovely on the bed. Really pleased with it. Good price as wellMore reviews of this product (57)View product website

Genuine Wilton Mona Lisa RugsCarpets arrived in good condition and of very satisfactory quality for the price. Look good when in place.More reviews of this product (8)View product website

Genuine Wilton Mona Lisa RunnersGood value for money; look good.More reviews of this product (4)View product website

Silk Road Soft Feel Large RugMore than pleased. Very stylish.More reviews of this product (1)View product website

Cushion Walk Touch Fasten Wide Fit Shoe with Gel PadI have somewhat 'problem' feet so it's nice to be able to have relative comfort when walking which compensates for a 'rickety 'knee...More reviews of this product (543)View product website

Elasticated Waist Formal TrouserComfortable but didn't realise the elastic belt line was too ,ooseMore reviews of this product (1,920)View product website

Vantona Charlotte Quilt Cover SetWashes good nice to feel n looks atMore reviews of this product (74)View product website

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?