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Classic Cottages Reviews | Customer Service Reviews for https://www.feefo.com/reviews/classic-cottages | Feefo

Displaying all 1,451 reviews

Trusted Customer

10 days ago

Date of purchase: 28/08/2024

This is the first dealing we have had with Classic Cottages and their organisation is a breath of fresh air compared to the service received from another large booking agency. Their organisation is de

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Tanya D

Classic Cottages

5 days ago

Thank you for such lovely feedback. We do try our best! Hopefully we will be able to help again in the future. The Classic Cottages Team

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Trusted Customer

11 days ago

Date of purchase: 27/08/2024

Always very responsive, cannot fault them. All communications clear and precise, and good telephone support as well. So far just booked a holiday home for next year, and hoping that it lives up to

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Tanya D

Classic Cottages

5 days ago

It's great to hear that you found the booking process smooth, thanks for taking the time to share. We look forward to welcoming you to your property next year. Classic Cottages Customer Support

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Frau Fromwald

Wien

18 days ago

Date of purchase: 20/08/2024

What Frau Fromwald said about Classic Cottages:

Wir waren sehr zufrieden ☺️. Es war vor allem sehr angenehm, dass wir immer sehr schnell Antwort auf unsere Anfragen bekommen haben!

Tanya D

Classic Cottages

11 days ago

Thank you for your lovely comments. We are always very happy to help and were glad to be able to quickly answer all your questions. The Classic team

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Mrs Doyle

Stevenage

1 month ago

Date of purchase: 08/08/2024

What Mrs Doyle said about Classic Cottages:

Quick and efficient service

Tanya D

Classic Cottages

29 days ago

We are happy to hear you found it all quick and efficient! Thanks for sharing your review. The Classic Team

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Grieving Husband

Basingstoke

1 month ago

Date of purchase: 04/05/2024

What Grieving Husband said about Classic Cottages:

I recently had to call to cancel a holiday my wife had booked earlier in the year as she was now receiving end-of-life care and unable to deal with it. I thought I'd call to cancel to give a chance fo

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Tanya D

Classic Cottages

1 month ago

We are so very sorry to hear about the loss of your wife, and can now only extend our heartfelt apologies for our handling of the situation. We certainly would never intend to add stress and upset at such a difficult time. Whilst it is necessary for us to work in line with our booking conditions, our poor communication and the error that led to you being contacted again to chase the balance despite the previous conversation, is absolutely not in line with our customer service values. I would like to reassure you this is being followed up and we will be putting some more training in place. The sales manager will be contacting you to discuss your refund further, but in the meantime, I would like to again pass on our deepest sympathies and sincere apologies. Tanya Deponeo, Customer Services Manager, Classic Cottages

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Trusted Customer

1 month ago

Date of purchase: 26/07/2024

Very good very helpful.

Tanya D

Classic Cottages

1 month ago

Thanks for your review. We were glad to be able to help and very pleased to hear that you have always enjoyed the properties that we market. Hopefully we will see you back again soon. Tanya Classic Cottages

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Trusted Customer

2 months ago

Date of purchase: 09/07/2024

Excellent. Prompt and cheerful phone reservation. Thank you Will.

Tanya D

Classic Cottages

1 month ago

We are so happy to see that your reservation was such a cheerful experience! The Classic Team

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Trusted Customer

2 months ago

Date of purchase: 04/07/2024

Excellent service polite staff no problem,we have booked holidays with classic cottages in the past with no problem.

Tanya D

Classic Cottages

1 month ago

Thank you for such kind words, we appreciate your continued bookings with us and look forward to hopefully seeing you again!

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Mr Bryan

2 months ago

Date of purchase: 13/06/2024

What Mr Bryan said about Classic Cottages:

Excellent nothing is to much trouble

Tanya D

Classic Cottages

2 months ago

We're delighted to hear this! Thanks for sharing your kind words. The Classic Team

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Trusted Customer

2 months ago

Date of purchase: 10/06/2024

Very efficient and very helpful. Any issues were dealt with immediately

Tanya D

Classic Cottages

2 months ago

We love to help where we can, so it makes us very happy to see that booking was made easy for you by our super helpful Sales Team. We hope that you're as excited for your stay as we are! The Classic Team

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About Classic Cottages

We find cottages for you to fall in love with, from clifftop hideaways with panoramic sea views to quaint cosy cottages hidden in the hills, luxury townhouses to countryside mansions. We've over 1150 of the best holiday cottages in Cornwall, Devon, Somerset, Dorset, Hampshire and the Isle of Wight, all equipped to our high standards with towels and bed linen in every property, so you don't have to worry about a thing.

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01326 555555

Unit 14 Hayle Business Park, Hayle, Cornwall, TR27 5JR, United Kingdom