Dear Karen,
Thank you for taking the time to share your feedback. We are truly sorry to hear about the issues you experienced with the delivery and condition of your wardrobe.
We were not aware of the problems with your delivery until your review was brought to our attention. We have since made multiple efforts to contact you, as resolving such matters swiftly and to our customers' satisfaction is a top priority for us. We understand how disappointing and frustrating it can be to receive a damaged item and we are dedicated to rectifying this situation.
Upon learning about your experience, we immediately contacted you and relayed your feedback to our third-party supplier while actively working with them to address and resolve your issues. At present, our team are awaiting further images from you of the damage to your item as requested by the supplier.
Please note that all our customer service contact information is readily available on our website for any queries or concerns. We encourage you to reach out to us at www.clip.shop/contact-us, so we can address this matter directly and expedite a solution.
We appreciate your patience and understanding and are eager to resolve this to your satisfaction. Your trust is important to us, and we hope to have the opportunity to restore it.
