Dear Philip,
Thank you for taking the time to share your feedback. We are disheartened to see a 1-star review as we have made every effort to provide support and address your requests promptly.
We understand you are displeased with our return policy, requiring the customer to bear the return shipping cost. This policy is consistent with our terms of service. We believe in transparency and ensure that all our policies are clear and accessible to our customers at the point of purchase.
Having placed an order for multiple items, we are pleased to hear that you were satisfied with the other products purchased and the service received during those interactions, based on your other ratings on Feefo. Our team has been diligent in assisting you throughout your purchase and return request for the TV, and we have authorised the return in accordance with our policies.
While we empathise with your situation, it is crucial for us to uphold our policies consistently to continue offering the best value to all our customers. We remain committed to assisting you in concluding the return process smoothly and are here to provide any necessary support or information you might require.
