Poor communication and responsiveness, poor expectations setting
Customer Feedback Team
Cluttons
4 months ago
Hello, thank you for your feedback and we’re sorry to hear of the issues you faced. We take all complaints seriously and would welcome the opportunity to speak to you about your experience. Please feel free to reach out to customerfeedback@cluttons.com with further comments, concerns or suggestions you wish to share and we’ll get in touch. We hope to speak with you soon.
What Stephen Docherty & Kathryn Low said about Cluttons:
Excellent service from the viewing through to getting keys and sorting issues post-move in for us. We would highlight recommend Cluttons! Joe Ricketts and Gemma Allen were both quick to respond to any
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Customer Feedback Team
Cluttons
5 months ago
Thank you Stephen for taking the time to leave this fantastic review. It's great to hear that received excellent service from the team in Chelsea and that Joe and Gemma in particular were responsive and attentive. I will make sure your kind words are passed on to the team. Enjoy your new home.
My experience with Cluttons was extremely poor. They just told me what I wanted to hear and weren't able to deliver on any of it. Every step of the way additional surprises came up. They accepted my o
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Customer Feedback Team
Cluttons
4 months ago
Hello, thank you for your feedback and we’re sorry to hear of the issues you faced. We take all complaints seriously and would welcome the opportunity to speak to you about your experience. Please feel free to reach out to customerfeedback@cluttons.com with further comments, concerns or suggestions you wish to share and we’ll get in touch. We hope to speak with you soon.
Thank you Paul for taking the time to leave this kind review. It's great to hear that you received great service from our Islington Office. I will make sure your lovely words are passed onto the team.
Thank you for taking the time to leave this lovely review. It's great to hear that you had a positive experience whilst selling your property through the Islington office and that you found James and Hamish to be efficient individuals. I will make sure your kind words are passed onto the team. Thanks again.
Prompt, efficient, effective, easy and pleasant) to contact, reliable
Customer Feedback Team
Cluttons
5 months ago
Thank you for taking the time to leave this lovely review. It's great to hear of how reliable, efficient and pleasant your experience with Cluttons Islington has been. We look forward to working with you again in the future. Thanks again.
I have used Cluttons for several years. They have provided high quality tenants and a very efficient service at a fair price. A very welcome relief from the aggressive approach from Foxtons and others
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Customer Feedback Team
Cluttons
6 months ago
Thank you Arthur for taking your time to leave this fantastic review. It's great to hear that we have been able to once again find you high quality tenants. We will make sure your kind words get passed onto the team in Hyde Park. We look forward to working with you again in the future. Thanks again.
Having suffered with a very inefficient & uncommunicative agent whilst trying to sell a flat, the joy of moving to Cluttons was immeasurable.
Customer Feedback Team
Cluttons
6 months ago
Thank you for taking your time to leave this very kind review. It's great to hear that you had such a positive experience with Cluttons and specifically our Tower Bridge Branch. We will make sure your kind words get passed onto the team. We wish you all the best for the future. Thanks again.
Our journey of renting out our first property in London turned out to be an absolutely lovely and successful experience, thanks to the incredible support we received. The staff was not only very atten
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Customer Feedback Team
Cluttons
6 months ago
Thank you Elena for taking your time to leave this fantastic review. It's great to hear that you experienced an attentive, punctual, friendly and dedicated service from both Aaron and Gemma. We will make sure your kind words get passed onto the team in Hyde Park. We wish you all the best in your new home. Thanks again.
Cannot rate this Cluttons highly enough! Was so keen on living around Shad Thames but was struggling to rent there as I have a cat (which isn’t allowed on quite a few head leases in this area). Brooke
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Customer Feedback Team
Cluttons
7 months ago
Thank you Beatrice for taking your time to leave this lovely review. It's great to hear that you experienced a helpful, responsive, dedicated and friendly service from both Brooke and Falon. We will make sure your kind words get passed onto the team in Tower Bridge. We wish you all the best in your new home. Thanks again.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
