Difficult to contact and stairlift broke down twice in the first month
Sarah
Companion Stairlifts
6 years ago
Thank you for bringing this to my attention, I am extrenley sorry to hear of the issues you have experienced.
I will contact you directly to discuss this matter.
Product reviews
Difficult to contact and stairlift broke down twice in first month
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Ms Brunt
6 years ago
Date of purchase: 08/09/2017
What Ms Brunt said about Companion Stairlifts:
Don't lie in order to get the sale
Give the customer notice of when workmen need to come in and offer more than one date
Make sure the measurements are correct and when you **** up, make sure the cust
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Sarah
Companion Stairlifts
6 years ago
We really appreciate your feedback and are sorry to hear you are not entirely happy with the service you have recieved. I will contact you directly to discuss this matter.
Product reviews
The stairlift itself is good and works as expected. Warranty costs are reasonable.
Sarah
Companion Stairlifts
6 years ago
Thank you for taking time to provide us with feedback.
We are very pleased to hear our stairlift is meeting your expectations and proving useful.
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Trusted Customer
6 years ago
Date of purchase: 25/08/2017
Very efficient, very quick to respond and install and at the same time were not pressuring to sell.
Sarah
Companion Stairlifts
6 years ago
Thank you so much for feedback, we are really delighted to hear that you have had such a positive experience.
Product reviews
Not rated excellent as it was was diagnosed as needing a stronger spring for securing the chair when turning. Although replacement was promised, still not supplied and fitted several weeks later
Sarah
Companion Stairlifts
6 years ago
Thank you for your feedback, I am sorry to hear you have not had a completely positive experience but i'm pleased that it has now been all sorted.
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Mrs Davis
CM17 9QU
6 years ago
Date of purchase: 08/09/2017
What Mrs Davis said about Companion Stairlifts:
The service was good but not very happy with the over after sales .the day it was fitted which was the 07/09/2017 they then phoned on the 11/09/2017 for the money and the person it was fitted for Mr
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Sarah
Companion Stairlifts
6 years ago
Thank you for taking the time to provide some feedback especially at this difficult time.
I will contact you directly to discuss this matter.
Product reviews
I have not used it it is just in my way on the stairs
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Mrs Marsh
Hornchurch essex
6 years ago
Date of purchase: 31/08/2017
What Mrs Marsh said about Companion Stairlifts:
Yes I would buy from them again
Sarah
Companion Stairlifts
6 years ago
As a company that prioritises customer service, we are delighted to hear such positive feedback. Thank you for taking the time to comment
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Mrs Berry
6 years ago
Date of purchase: 18/08/2017
What Mrs Berry said about Companion Stairlifts:
By not letting customers down keep putting things off once you get the order
Sarah
Companion Stairlifts
6 years ago
Thank you for bringing this to our attention, I am extremley sorry to hear of the issues you have experienced, I will contact you directly to discuss this matter.
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Trusted Customer
6 years ago
Date of purchase: 30/08/2017
The service was quick and pleasant from begging to end, no complaints at all .
Sarah
Companion Stairlifts
6 years ago
Thank you so much for feedback, we are really delighted to hear that you have had such a positive experience .
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Mr Remmer
rye
7 years ago
Date of purchase: 07/10/2016
What Mr Remmer said about Companion Stairlifts:
the rep was pleasant the installer was good
Sarah
Companion Stairlifts
7 years ago
Thanks for your comments, we are pleased to hear that our team have delivered a good service.
Product reviews
VERY NOISY AND VERY SLOW NOT VERY HAPPY
Sarah
Companion Stairlifts
7 years ago
Thank you for the feedback Mr Remmer I would like to assure you that your comments have been gratefully received as we are always looking to improve our customers experience, I will contact you directly to discuss this matter.
MR
Mr Remmer
7 years ago
all sorted now nice & quiet thankyou
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Trusted Customer
7 years ago
Date of purchase: 03/08/2017
I was well pleased with the stairlift fron start to finish. all the people were very good and did all I asked for.I would recommend them.
Sarah
Companion Stairlifts
7 years ago
Thank you so much for your very positive feedback, we strive to provide excellent customer service and so it's great to know that we are achieving this. Delighted to hear that the whole team played their part in providing a professional service, thank you for letting us know, and really pleased to hear you would recommend us. Thank you!
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Mr Bryant
Saxmundham,suffolk
7 years ago
Date of purchase: 11/08/2017
What Mr Bryant said about Companion Stairlifts:
All that came to the house regarding the stairlift was all professional,being this is the first for the both of us.yes I have already recommended these to a friend of ours and she has enquired already
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Sarah
Companion Stairlifts
7 years ago
We really appreciate your feedback and are so pleased to hear that you were happy with our team who visited your home, and that they all behaved in the professional manner that we would expect. Sorry to hear you were less happy with our office based team, I will certainly pass on these comments so we can learn for the future.
Product reviews
It does the job that's required...makes life a lot easier.
Sarah
Companion Stairlifts
7 years ago
Thanks for your comments, we are really pleased to hear that the stairlift is making life easier for you.
Companion Stairlifts are one of the largest suppliers of stairlifts in the UK. Companion offer a friendly and professional low cost service. Companion will only install stairlifts that have achieved the most recent British and European safety standards, ensuring all customers have the peace of mind in knowing that they can rely on their stairlift for years to come.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Companion Stairlifts are one of the largest suppliers of stairlifts in the UK. Companion offer a friendly and professional low cost service. Companion will only install stairlifts that have achieved the most recent British and European safety standards, ensuring all customers have the peace of mind in knowing that they can rely on their stairlift for years to come.