Thank you for your feedback, I am really sorry to hear you felt dissatisfied with some of our customer service team. I will be in touch with you directly about this as customer service is our top priority, and I really want to know what went wrong and how we can put it right. I am pleased to hear however that you were very happy with the fitter, and the installation process was smooth. Your comments are really helpful to us, so thanks for taking the time to share them.