What Mrs Backmeier said about Companion Stairlifts:
Quick prompt service, the fitter explained clearly how to operate the stairlift, pointed out safety issues which could occur if not used as per instructions.
Sarah
Companion Stairlifts
7 years ago
We really appreciate your comments and are so pleased that you felt you received great service, combined with clear and comprehensive information from our team. Thank you for taking the time to let us know.
Product reviews
Very pleased with the service, quality and Instalation
Sarah
Companion Stairlifts
7 years ago
Thank you for your feedback, it's great to hear that you are very happy with our stairlift and the service you have received, we will pass your comments on to the team.
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Trusted Customer
7 years ago
Date of purchase: 15/05/2017
For me it was a very fast efficient service which was just what I wanted.
Sarah
Companion Stairlifts
7 years ago
Thank you for your comments, we are really pleased to hear that our service was quick and professional. We set ourselves very high standards of customer care and so its great to hear our customers are happy!
Product reviews
Just perfect quick installation nice competent engineer
Sarah
Companion Stairlifts
7 years ago
Your feedback is very helpful to us and is much appreciated. We are delighted to hear that the installation was smooth and the engineer was pleasant and professional. Thanks for taking the time to let us know.
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MC
Mrs Croxall
7 years ago
Date of purchase: 16/05/2017
What Mrs Croxall said about Companion Stairlifts:
Rprompt polite and efficient.However we have had to call them twice as the rail didn't move. Service was quick but disappointing that we have already had two breakdowns,
Sarah
Companion Stairlifts
7 years ago
Thank you so much for your feedback, we are pleased to hear that the service was quick and efficient. Sorry to learn that you have experienced some technical problems, but reassured that these have been resolved swiftly. Our team is always on hand to help should you have any concerns in future.
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MW
Mr Walmsley
7 years ago
Date of purchase: 26/05/2017
What Mr Walmsley said about Companion Stairlifts:
From the first visit by Archie McLean to the fitting itself it was an excellent experience. The only irritating part was the fact that we were rung up by Head Office (I assume) very soon after the fir
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Sarah
Companion Stairlifts
7 years ago
Your comments are really helpful, thank you very much for taking the time. We are so pleased to hear that the initial contact and the fitting met the high standards of customer care we expect from our team. However, we are disappointed that you felt unhappy with the approach of the central sales team, we will pass your comments on, as this is definitiely not something we want our customers to experience. Once again, thank you for your feedback.
Product reviews
Easy to operate, comfortable, flexible and quietand doesn't worry the dog.
Sarah
Companion Stairlifts
7 years ago
We are so delighted that you are finding the stairlift easy to use and not too intrusive in your home. Thanks for letting us know.
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Trusted Customer
7 years ago
Date of purchase: 24/05/2017
Agreed installation date.
Sarah
Companion Stairlifts
7 years ago
Thanks for your comment, we are pleased to hear that we were able to install in a timely manner.
Product reviews
Decent quality product and functions well.
Sarah
Companion Stairlifts
7 years ago
Very happy to know that the stairlift is meeting your expectations and that you feel it is a quality product. Thanks for letting us know.
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MS
Mr Smith
7 years ago
Date of purchase: 26/05/2017
What Mr Smith said about Companion Stairlifts:
everything
Sarah
Companion Stairlifts
7 years ago
Absolutely delighted that we have provided a 5 star service for you, this is exactly what we aim for, and it is gratifying to know we are achieving our goal! Thank you.
Product reviews
all was faultless from phone call to installation
Sarah
Companion Stairlifts
7 years ago
Your comments are greatly appreciated, we are so pleased to hear that the whole process from start to finish has been handled so well. This is great news for our team, which we will gladly pass on! Thank you for taking the time to let us know.
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MB
Mr Bray
7 years ago
Date of purchase: 25/05/2017
What Mr Bray said about Companion Stairlifts:
Helpful, and thorough and efficient
Sarah
Companion Stairlifts
7 years ago
Your comments are greatly appreciated. We are really happy to hear that your experience was so positive, this is just what we aim for. Thanks for letting us know.
Product reviews
Top rate, easy to use, and smart looking
Sarah
Companion Stairlifts
7 years ago
Delighted to hear that our stairlift is proving a good quality product that is simple to operate and easy on the eye! Your feedback is really helpful, thank you.
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MW
Mrs Williams
Rhewl Mostyn CH8 9QE
7 years ago
Date of purchase: 08/05/2017
What Mrs Williams said about Companion Stairlifts:
The service was quite good , installing was fast and efficient the disappointment came when it broke down days later.The engineer came out very quickly , but days later the same fault had again effect
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Sarah
Companion Stairlifts
7 years ago
Thank you for your comments, we are pleased to hear that the installation was handled in a quick and efficient manner, but very sorry to hear of the problems you have experienced since, although glad we have been able to fix the fault each time. We do understand that you must be concerned for the future, but please be assured such issues are very rare, and our team will be on hand to assist immediately should you have any difficulties at all.
MW
Mrs Williams
7 years ago
Thank you Sarah for the telephone call , it has assured us of your commitment to the customer thank you.
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MM
Mr Middleton
Sunderland
7 years ago
Date of purchase: 15/05/2017
What Mr Middleton said about Companion Stairlifts:
I thought your rep was very professional and your office kept me informed about date and times of fitting .the engineer was also very good
Sarah
Companion Stairlifts
7 years ago
Thank you for your positive comments, it's really good news for us that the whole team have delivered a great service to you. This is exactly what we aim for, and to hear this feedback makes our day! Thank you.
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MS
Mr Smith
PORTSMOUTH, ENGLAND
7 years ago
Date of purchase: 05/05/2017
What Mr Smith said about Companion Stairlifts:
Reduce the noise of the Stairlift. Increase the guarantee period to two years,we were only given one year!
Sarah
Companion Stairlifts
7 years ago
Thanks for this feedback, I am sorry to hear you are finding the stairlift noisy. One of my team will be in touch with you shortly to arrange for an engineer to visit and see if anything can be done to reduce this for you. We really value customer comments, especially if it gives us a chance to improve our service, so thank you for taking the time to share your views. We will be contacting you very soon.
MS
Mr Smith
7 years ago
I should like to know why you have not answered my query regards the guarantee. The HANDICARE user manual states 24 months.
Companion Stairlifts are one of the largest suppliers of stairlifts in the UK. Companion offer a friendly and professional low cost service. Companion will only install stairlifts that have achieved the most recent British and European safety standards, ensuring all customers have the peace of mind in knowing that they can rely on their stairlift for years to come.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Companion Stairlifts are one of the largest suppliers of stairlifts in the UK. Companion offer a friendly and professional low cost service. Companion will only install stairlifts that have achieved the most recent British and European safety standards, ensuring all customers have the peace of mind in knowing that they can rely on their stairlift for years to come.