Hi Darren and thank you for taking the time to offer feedback. We’re very sorry for the delays that occurred with your order and apologies for the inconvenience caused.
It was a rare case of a misrouted consignment with our courier which is being investigated to try and ensure it does not happen moving forward. It is my understanding that we have since dispatched a replacement item via a different, dedicated courier that should now be with you.
In the interest of retaining any future business, please contact our Commercial Manager at c.foley@condell-ltd.com with any future enquiries so he can provide some discount. Kind regards.
