Excellent service. On time, comfortable lounges, good duty free.
Carol
Condor Ferries
1 month ago
Thank you so much for taking the time to give us your feedback on your experience with Condor Ferries. I am delighted that you had excellent service. We look forward to welcoming you onboard again very soon.
Kind regards
Karen
Customer Relations Consultant
Guernsey St Malo and St Malo Guernsey direct each way.
Very happy that check-in is at a reasonable hour and not some silly hour early morning.
We had good weather so the crossing was good and fuss
...
Read all
Carol
Condor Ferries
1 month ago
Thank you for your review and I am pleased that you had a pleasant crossing and lucky enough to have a window seat! The views are so beautiful!
We look forward to welcoming you back very soon.
Kind regards
Karen
Customer Relations Consultant
Thank you for your review. I regret the disappointment caused by other passengers on your recent voyage, who behaved inappropriately due to alcohol consumption. Please be assured that our onboard staff are dedicated to monitoring the conduct of all of our passengers and will deal with any reports of unacceptable and inappropriate behaviour when brought to our attention and deemed necessary.
Kind regards
Karen
Customer Relations Consultant
The car parking although very tight was well dealt with by the crew and the crew were very amenable throughout the crossing and present at all times. When we initially booked we were informed the cro
I have said this time and time again, but get no positive response. Car drivers and their passengers should embark on the vessel first as in high season when the ship is full of day trippers, it is di
...
Read all
Amber
Condor Ferries
2 months ago
Thank you for taking the time to give us your feedback and compliment on excellent ship service. I will pass on your comments to the relevant departments for their information. We look forward to welcoming you back onboard again very soon.
Kind regards
Karen
Customer Relations Consultant
Trusted Customer
2 months ago
Notice that you have completely
Ignored my comments about foot passengers having preferential loading
What Ekaterina Werenowska said about Condor Ferries:
While the staff at the terminal and on board were friendly and helpful, if you need to contact Condor Ferries with a problem, it is an absolute nightmare!
I needed to amend my return booking, which ev
...
Read all
Carol
Condor Ferries
1 month ago
Thank you for your feedback. I am sorry to hear of your experience, if you have not already done so please email customer.relations@condorferries.co.uk with further details and booking reference in relation to your complaint so that your points can be addressed further.
Kind regards
Karen
Customer Relations Consultant
Very pleasant but it was a pity that our scruple was changed which meant booing into a hotel for the night. This cost was partly covered by your refund.
The trip back with a dog cabin was great. Than
...
Read all
Carol
Condor Ferries
1 month ago
Thank you for your 5 Star review, we look forward to you travelling again with us soon.
Kind regards
Karen
Customer Relations Consultant
Condor Ferries operates a year-round service connecting the UK through Poole, and Portsmouth, the Channel Islands through Guernsey and Jersey and the ports of St Malo in France.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Condor Ferries operates a year-round service connecting the UK through Poole, and Portsmouth, the Channel Islands through Guernsey and Jersey and the ports of St Malo in France.
