The outward journey from Poole to Gsey was dreadful, the Liberation ferry should not have sailed. The staff did their best but it was a nauseating trip on THAT Saturdayin June.
The return was excell
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Amber
Condor Ferries
2 months ago
Thank you for your feedback. Safety is paramount to us, and our Captains’ use the latest technology and their expertise to assess weather conditions before each departure. I am glad your return journey was excellent.
Kind regards
Karen
Customer Relations Consultant
Good trip captain did a good job of keeping it fairly smooth considering the weather and arrived early
Amber
Condor Ferries
2 months ago
Thank you for taking the time to give us your feedback. We look forward to welcoming you back again soon.
Kind regards
Karen
Customer Relations Consultant
On time and well organised, we enjoyed our journies
Amber
Condor Ferries
2 months ago
Thank you for your feedback, we are so pleased you enjoyed your journeys and look forward to seeing you again soon!
Kind regards
Karen
Customer Relations Consultant
Very straightforward. Easy to book. Easy to board. Food on board was less than impressive though.
Amber
Condor Ferries
2 months ago
Thank you for taking the time to give us your feedback which I have passed to the relevant teams and gives us an opportunity to enhance our services.
Kind regards
Karen
Customer Relations Consultant
excellent.....all staff friendly and helpful. Beautiful views
Amber
Condor Ferries
2 months ago
Thank you so much for the lovely 5 Star review and delighted everything was excellent. I agree the views are so beautiful!
We look forward to welcoming you back very soon.
Kind regards
Karen
Customer Relations Consultant
They are a terrible company for travel, always using excuses for changing ferry times and days, cancelling due to weather or engine problems, changing their times of departure without notifying travel
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Amber
Condor Ferries
2 months ago
Thank you for your feedback. I am sorry to hear of your experience, if you have not already done so please email customer.relations@condorferries.co.uk with further details in relation to your complaint so that your points can be addressed further.
Kind regards
Karen
Customer Relations Consultant
After service of helping change tickets great help.
Amber
Condor Ferries
2 months ago
Thank you for your lovely comments. We are delighted to receive your 5 Star feedback. There are many ways to keep in touch with Condor Ferries and are always here to help. Always feel free to call on 0345 609 1024 and a member of our Contact Centre will always be happy to assist. We look forward to you travelling again with us soon.
Kind regards
Karen
Customer Relations Consultant
The team at condor ferries do their best to please their customers even though when circumstances are difficult for them. I'm just grateful for all the service they can provide and always keen to help
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Amber
Condor Ferries
2 months ago
Thank you for taking the time to give us your lovely feedback which I will pass on!
Kind regards
Karen
Customer Relations Consultant
Condor Ferries operates a year-round service connecting the UK through Poole, and Portsmouth, the Channel Islands through Guernsey and Jersey and the ports of St Malo in France.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Condor Ferries operates a year-round service connecting the UK through Poole, and Portsmouth, the Channel Islands through Guernsey and Jersey and the ports of St Malo in France.
