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Condor Ferries Reviews

Rated
Excellent
Service
4.3
/5

5

4

3

2

1

620

430

104

40

39

1,233

ratings over the past year

Displaying all 3,837 reviews
Trusted Customer
2 months ago
Date of purchase: 30/06/2024
Professional On time departure and arrival
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Amber
Condor Ferries
2 months ago
Thank you so much for your wonderful 5 Star review! Kind regards Karen Customer Relations Consultant
Trusted Customer
2 months ago
Date of purchase: 05/07/2024
Late !
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Amber
Condor Ferries
2 months ago
Thank you for your feedback. I am sorry to hear that there was a delay in your sailing. If you would like to contact us at customer.relations@condorferries.co.uk we can investigate this further for you. Kind regards Karen Customer Relations Consultant
Trusted Customer
2 months ago
Date of purchase: 10/07/2024
Test - Amber
Trusted Customer
1 year ago
Date of purchase: 16/06/2022
Efficient and courteous loading, very pleasant journey on perfect sea. Very comfortable seating and outlook from Horizon Lounge. Helpful staff but range of goods in Duty Free sadly restricted due to s
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Carol
Condor Ferries
1 year ago
Thank you for sharing your feedback with us and we are delighted that you enjoyed your crossing with us, and we do look forward to welcoming you back onboard in the near future. Kind regards, Condor Ferries
MJ
Mr Jones
1 year ago
Date of purchase: 03/07/2022
What Mr Jones said about Condor Ferries:
It was the first time we have travelled with condor. We would use the service again. Good organising when boarding and departing. It was a pleasant trip. Comfortable seating. Good choice of food bu
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Carol
Condor Ferries
1 year ago
Thank you for sharing your feedback with us and for sharing your experience when travelling with us. We are happy to hear from you and would like to assure you that we have studied your feedback and that the experience that you have shared will be taken on board and used as an opportunity to improve our services for the future. Kind regards Condor Ferries
MH
Mrs Harris
1 year ago
Date of purchase: 23/07/2022
What Mrs Harris said about Condor Ferries:
Good all round
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Carol
Condor Ferries
1 year ago
Thank you for sharing your feedback with us and we are delighted that you enjoyed your crossing with us, and we do look forward to welcoming you back onboard in the near future. Kind regards, Condor Ferries
MP
Mr Pullen
Aldershot
1 year ago
Date of purchase: 17/06/2022
What Mr Pullen said about Condor Ferries:
Left on time both ways staff were very helpful
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Carol
Condor Ferries
1 year ago
Thank you for sharing your feedback with us and we are delighted that you enjoyed your crossing with us, and we do look forward to welcoming you back onboard in the near future. Kind regards, Condor Ferries
MP
Mr Pullen
1 year ago
N/a
MB
Mrs Boyd
Wimborne
1 year ago
Date of purchase: 25/06/2022
What Mrs Boyd said about Condor Ferries:
Generally everything was as expected other than the inability to link two bookings so that they could sit close together in the horizon lounge- leaving one member of the family alone. We had two vehi
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Carol
Condor Ferries
1 year ago
Thank you for sharing your feedback with us and we are delighted that you enjoyed your crossing with us, and we do look forward to welcoming you back onboard in the near future. Kind regards, Condor Ferries
MB
Mrs Boyd
1 year ago
Carol Whilst I appreciate your response to my feedback, I am rather surprised you have not mentioned my point that it should be possible for the passengers of two vehicles to arrange seating together. This spoilt the journey.
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Carol
Condor Ferries
1 year ago
Thank you for sharing your further response with us. While we are happy to accept requests for this we are sorry that you could not all sit together in the Horizon lounge. We do ask that if any of our passengers have a problem with pre allocated seating to please contact the Cabin Manager onboard, and they will do their best to assist with available seating when all passengers have boarded.
MD
MDS
Poole
1 year ago
Date of purchase: 24/06/2022
Uploaded media
What MDS said about Condor Ferries:
Super, clean boat and friendly staff. We took advantage of a day trip to Guernsey from Poole offer on board Condor Liberation. We took our bicycles with us to cycle around the Island. Appreciated tha
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Carol
Condor Ferries
1 year ago
Thank you for sharing your feedback with us and we are delighted that you enjoyed your crossing with us, and we do look forward to welcoming you back onboard in the near future. Kind regards, Condor Ferries
MD
MDS
1 year ago
We hope so too!!
MM
Ms Morris
1 year ago
Date of purchase: 10/06/2022
What Ms Morris said about Condor Ferries:
If you divert a ferry to a different port you need to be ready to transport cyclists and their bicycles to the ticketed destination.
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Carol
Condor Ferries
1 year ago
Thank you for sharing your feedback with us and for sharing your experience when travelling with us. We are happy to hear from you and would like to assure you that we have studied your feedback and that the experience that you have shared will be taken on board and used as an opportunity to improve our services for the future. Kind regards Condor Ferries
MM
Ms Morris
1 year ago
Thank you for your response. I've got to say your staff the next day were good enough to call and say they had made available cycle transport from the next diverted sailing, the night passage - though we chose to wait for the lunchtime departure the next day. However, it was stressful not to have been a part of your thinking the night before our booked sailing, especially as we had rooms reserved in France for our first and second nights and needed to contact the hosts at the earliest opportunity.
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Carol
Condor Ferries
1 year ago
Thank you for your further response and we are delighted to hear that we were able to assist. Please be assured that we continue to improve our services based on our customers feedback and we look forward to welcoming you back onboard in the near future. Kind regards Condor Ferries
About Condor Ferries
Condor Ferries operates a year-round service connecting the UK through Poole, and Portsmouth, the Channel Islands through Guernsey and Jersey and the ports of St Malo in France.
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Condor House, New Harbour Road South, Poole, Dorset, BH15 4AJ, United Kingdom
Why trust Feefo reviews?

About Condor Ferries
Condor Ferries operates a year-round service connecting the UK through Poole, and Portsmouth, the Channel Islands through Guernsey and Jersey and the ports of St Malo in France.