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Condor Ferries Reviews

Rated
Excellent
Service
4.3
/5

5

4

3

2

1

620

430

104

40

39

1,233

ratings over the past year

Displaying all 3,837 reviews
MM
Ms Morris
1 year ago
Date of purchase: 10/06/2022
What Ms Morris said about Condor Ferries:
If you divert a ferry to a different port you need to be ready to transport cyclists and their bicycles to the ticketed destination.
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Carol
Condor Ferries
1 year ago
Thank you for sharing your feedback with us and for sharing your experience when travelling with us. We are happy to hear from you and would like to assure you that we have studied your feedback and that the experience that you have shared will be taken on board and used as an opportunity to improve our services for the future. Kind regards Condor Ferries
MM
Ms Morris
1 year ago
Thank you for your response. I've got to say your staff the next day were good enough to call and say they had made available cycle transport from the next diverted sailing, the night passage - though we chose to wait for the lunchtime departure the next day. However, it was stressful not to have been a part of your thinking the night before our booked sailing, especially as we had rooms reserved in France for our first and second nights and needed to contact the hosts at the earliest opportunity.
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Carol
Condor Ferries
1 year ago
Thank you for your further response and we are delighted to hear that we were able to assist. Please be assured that we continue to improve our services based on our customers feedback and we look forward to welcoming you back onboard in the near future. Kind regards Condor Ferries
Trusted Customer
1 year ago
Date of purchase: 05/09/2022
I would recommend Condor ferries very good service
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Carol
Condor Ferries
1 year ago
Thank you for sharing your feedback with us and we are delighted that you enjoyed your crossing with us, and we do look forward to welcoming you back onboard in the near future. Kind regards, Condor Ferries
MT
Mr Thomas
1 year ago
Date of purchase: 16/07/2022
What Mr Thomas said about Condor Ferries:
We had a booking error with our motor-home - the staff at Condor were superb and resolved the issues so we could travel out to Jersey as planned and came home one day later which worked in our favour
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Carol
Condor Ferries
1 year ago
Thank you for sharing your experience with us and we are delighted that you enjoyed your journey with us. We do hope that we will be welcoming you back onboard in the near future. Kind regards, Condor Ferries
MT
Mr Thomas
1 year ago
Thanks Carol :)
Trusted Customer
1 year ago
Date of purchase: 18/06/2022
Cars on the upper deck were jamed in on the return sailing to poole, my wife could note make her way to the car, the member of staff was most rude to me and unwilling to help. He made cars go pass, 2
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Carol
Condor Ferries
1 year ago
Thank you for sharing your feedback with us. We would like to assure you that we have studied your feedback and that the experience that you have shared will be taken on board and used as an opportunity to improve our service for the future. Thank you again for your feedback and we look forward to welcoming you back on board in the near future. Kind regards Condor Ferries
ME
Mrs Enright
1 year ago
Date of purchase: 18/07/2022
What Mrs Enright said about Condor Ferries:
Everything was straight forward, on time and comfortable, would definitely take the ferry again, staff very good.
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Carol
Condor Ferries
1 year ago
Thank you for sharing your feedback with us and we are delighted that you enjoyed your crossing with us, and we do look forward to welcoming you back onboard in the near future. Kind regards, Condor Ferries
ME
Mrs Enright
1 year ago
Thank you
ML
Mr Lindley
1 year ago
Date of purchase: 31/07/2022
What Mr Lindley said about Condor Ferries:
Just make sure ferries run and run on time cost me money to cancel hotel at one port and then moved to another port. we also had a 13hr journey instead of 3hr on fast ferry not good enough
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Carol
Condor Ferries
1 year ago
Thank you for sharing your feedback with us and we are sorry to hear of your experience. If you wish to contact us directly to discuss the matter further please feel free to email us at customer.relations@condorferries.co.uk and we will look into any specific sailings for you. We look forward to welcoming you back on board in the near future. Kind regards, Condor Ferries
ML
Mr Lindley
1 year ago
if you want to pay the differance i had to pay for hotel because we had change ports that would be good.
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Carol
Condor Ferries
1 year ago
Thank you for your further response , if you would please contact our Customer Relations team, with the relevant information, they will be happy to look into this further for you. Kind regards Condor Ferries
MB
Mr Burridge
Twickenham
1 year ago
Date of purchase: 10/09/2022
What Mr Burridge said about Condor Ferries:
Professional staff who helped me bring my car and caravan on board, without their help I would never have reversed it up the ramp.
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Carol
Condor Ferries
1 year ago
Thank you for sharing your feedback with us and we are delighted that you enjoyed your crossing with us, and we do look forward to welcoming you back onboard in the near future. Kind regards, Condor Ferries
MB
Mr Burridge
1 year ago
No further comments
Trusted Customer
1 year ago
Date of purchase: 01/07/2022
Provided a comfortable crossing and ran to time. Had a dutyfree shop with realistic prices
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Carol
Condor Ferries
1 year ago
Thank you for taking the time to share your feedback with us. We are delighted to hear that you have enjoyed our service on your recent crossing, and we look forward to welcoming you back onboard in the near future. Kind regards, Condor Ferries
Trusted Customer
1 year ago
Thank you
Trusted Customer
1 year ago
Date of purchase: 21/07/2022
Good service, but the timing means we couldn’t catch the last ferry to Sark.
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Carol
Condor Ferries
1 year ago
Thank you for taking the time to share your feedback with us. We are delighted to hear that you have enjoyed our service on your recent crossing. We look forward to welcoming you back onboard in the near future. Kind regards, Condor Ferries
Trusted Customer
1 year ago
Unfortunately because of the timings we will not be able to travel by Condor Clipper again next year. Unless the times change so the clipper gets in at 4pm it is impossible to catch Sark boat.
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Carol
Condor Ferries
1 year ago
Thank you for your further response. Commodore Clipper sailings from Portsmouth, due to length of the sailing may not be suitable to meet a 4pm departure to Sark, however we have sailings from Poole that would be arriving into Guernsey before this time, on the majority of crossings. Further information on timetables can be located at: https://www.condorferries.co.uk/import/pdf/UK-to-Guernsey-Timetable.pdf Our contact centre team will also be happy to advise on timetables and relevant sailings. Kind regards Condor Ferries
Trusted Customer
1 year ago
Date of purchase: 21/07/2022
Lovely trip to and back from Guernsey. Easy to book and then on the day - quick check in, and comfy slow ferry there and the fast one back from Portsmouth. Comfortable on board and enjoyed our meals t
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Carol
Condor Ferries
1 year ago
Thank you for taking the time to share your feedback with us. We are delighted to hear that you have enjoyed our service on your recent crossing and we look forward to welcoming you back onboard in the near future. Kind regards, Condor Ferries
Trusted Customer
1 year ago
A pleasure!
About Condor Ferries
Condor Ferries operates a year-round service connecting the UK through Poole, and Portsmouth, the Channel Islands through Guernsey and Jersey and the ports of St Malo in France.
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Condor House, New Harbour Road South, Poole, Dorset, BH15 4AJ, United Kingdom
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About Condor Ferries
Condor Ferries operates a year-round service connecting the UK through Poole, and Portsmouth, the Channel Islands through Guernsey and Jersey and the ports of St Malo in France.