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Condor Ferries Reviews

Rated
Excellent
Service
4.3
/5

5

4

3

2

1

620

431

104

40

39

1,234

ratings over the past year

3,841 out of 3,837 reviews
MB
Mr Burridge
Twickenham
1 year ago
Date of purchase: 10/09/2022
What Mr Burridge said about Condor Ferries:
Professional staff who helped me bring my car and caravan on board, without their help I would never have reversed it up the ramp.
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Carol
Condor Ferries
1 year ago
Thank you for sharing your feedback with us and we are delighted that you enjoyed your crossing with us, and we do look forward to welcoming you back onboard in the near future. Kind regards, Condor Ferries
MB
Mr Burridge
1 year ago
No further comments
Trusted Customer
1 year ago
Date of purchase: 01/07/2022
Provided a comfortable crossing and ran to time. Had a dutyfree shop with realistic prices
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Carol
Condor Ferries
1 year ago
Thank you for taking the time to share your feedback with us. We are delighted to hear that you have enjoyed our service on your recent crossing, and we look forward to welcoming you back onboard in the near future. Kind regards, Condor Ferries
Trusted Customer
1 year ago
Thank you
Trusted Customer
1 year ago
Date of purchase: 21/07/2022
Good service, but the timing means we couldn’t catch the last ferry to Sark.
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Carol
Condor Ferries
1 year ago
Thank you for taking the time to share your feedback with us. We are delighted to hear that you have enjoyed our service on your recent crossing. We look forward to welcoming you back onboard in the near future. Kind regards, Condor Ferries
Trusted Customer
1 year ago
Unfortunately because of the timings we will not be able to travel by Condor Clipper again next year. Unless the times change so the clipper gets in at 4pm it is impossible to catch Sark boat.
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Carol
Condor Ferries
1 year ago
Thank you for your further response. Commodore Clipper sailings from Portsmouth, due to length of the sailing may not be suitable to meet a 4pm departure to Sark, however we have sailings from Poole that would be arriving into Guernsey before this time, on the majority of crossings. Further information on timetables can be located at: https://www.condorferries.co.uk/import/pdf/UK-to-Guernsey-Timetable.pdf Our contact centre team will also be happy to advise on timetables and relevant sailings. Kind regards Condor Ferries
Trusted Customer
1 year ago
Date of purchase: 21/07/2022
Lovely trip to and back from Guernsey. Easy to book and then on the day - quick check in, and comfy slow ferry there and the fast one back from Portsmouth. Comfortable on board and enjoyed our meals t
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Carol
Condor Ferries
1 year ago
Thank you for taking the time to share your feedback with us. We are delighted to hear that you have enjoyed our service on your recent crossing and we look forward to welcoming you back onboard in the near future. Kind regards, Condor Ferries
Trusted Customer
1 year ago
A pleasure!
ME
Mr Evans
1 year ago
Date of purchase: 23/07/2022
What Mr Evans said about Condor Ferries:
The journey was ok. The staff were stretched to service the number of customers, though they worked hard. The food and duty free was expensive. The seating was cramped and the parking was dangerous wi
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Carol
Condor Ferries
1 year ago
Thank you for sharing your feedback with us and we are sorry to hear of this. We always welcome feedback from our customers and this helps us understand where we are performing well and areas, that we can improve to provide the best possible service to our customers. We are constantly reviewing the services and facilities that we offer to our customers as we endeavour to ensure that all aspects of our sailings are maintained to the same high standards. If you wish to contact us directly to discuss the matter further please feel free to email us on customer.relations@condorferries.co.uk and we look forward to welcoming you back on board in the near future. Kind regards, Condor Ferries
MC
Mrs Callow
1 year ago
Date of purchase: 10/08/2022
What Mrs Callow said about Condor Ferries:
We were due to sail at 0900 10/08/22 from Portsmouth to Guernsey however we received a message at 0730 informing that our ferry had been delayed and would not now depart until 1100 and not arrive in G
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Carol
Condor Ferries
1 year ago
Thank you for sharing your feedback with us and we are sorry that your sons air pods could not be located. This has been passed to our Customer Relations team who will look into this for you and will make some further enquiries with our lost property team and will respond directly. Kind regards, Condor Ferries
MJ
Miss Jones
1 year ago
Date of purchase: 02/07/2022
What Miss Jones said about Condor Ferries:
I cant really fault the service Condor provides and the staff are always polite and professional.
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Carol
Condor Ferries
1 year ago
Thank you for taking the time to share your positive feedback with us and we are happy to hear that you enjoyed your recent crossing with us. We look forward to welcoming you back on board in the near future. Kind regards, Condor Ferries
MS
Mr Sharpe
Holbeach, South Lincs.
1 year ago
Date of purchase: 03/07/2022
What Mr Sharpe said about Condor Ferries:
Excellent service from check in to arrival in Jersey, On time pleasant staff good food and drinks, comfortable seating.
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Carol
Condor Ferries
1 year ago
Thank you for taking the time to share your feedback with us. We are delighted to hear that you have enjoyed our service on your recent crossing, and we look forward to welcoming you back onboard in the near future. Kind regards, Condor Ferries
Trusted Customer
1 year ago
Date of purchase: 10/09/2022
The sailing out from Poole to Jersey on the was fine with no problems and efficient loading of vehicles. However, the return journey became a bit of a fiasco in terms of getting cooked food on board.
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Carol
Condor Ferries
1 year ago
Thank you for sharing your feedback with us and we apologise for the delay in receiving hot food on your return journey due to the breakdown of one of our ovens onboard the vessel. We would like to assure you that the point you have made will be taken on board and used as an opportunity to improve our service for the future. Kind regards, Condor Ferries
Trusted Customer
1 year ago
Date of purchase: 13/06/2022
Efficient service and clean ships
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Carol
Condor Ferries
1 year ago
Thank you for taking the time to share your feedback with us. We are delighted to hear that you have enjoyed our service on your recent crossing, and we look forward to welcoming you back onboard in the near future. Kind regards, Condor Ferries
About Condor Ferries
Condor Ferries operates a year-round service connecting the UK through Poole, and Portsmouth, the Channel Islands through Guernsey and Jersey and the ports of St Malo in France.
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Condor House, New Harbour Road South, Poole, Dorset, BH15 4AJ, United Kingdom
Why trust Feefo reviews?

About Condor Ferries
Condor Ferries operates a year-round service connecting the UK through Poole, and Portsmouth, the Channel Islands through Guernsey and Jersey and the ports of St Malo in France.