The journey was ok. The staff were stretched to service the number of customers, though they worked hard. The food and duty free was expensive. The seating was cramped and the parking was dangerous wi
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Carol
Condor Ferries
1 year ago
Thank you for sharing your feedback with us and we are sorry to hear of this.
We always welcome feedback from our customers and this helps us understand where we are performing well and areas, that we can improve to provide the best possible service to our customers. We are constantly reviewing the services and facilities that we offer to our customers as we endeavour to ensure that all aspects of our sailings are maintained to the same high standards.
If you wish to contact us directly to discuss the matter further please feel free to email us on customer.relations@condorferries.co.uk and we look forward to welcoming you back on board in the near future.
Kind regards, Condor Ferries
We were due to sail at 0900 10/08/22 from Portsmouth to Guernsey however we received a message at 0730 informing that our ferry had been delayed and would not now depart until 1100 and not arrive in G
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Carol
Condor Ferries
1 year ago
Thank you for sharing your feedback with us and we are sorry that your sons air pods could not be located.
This has been passed to our Customer Relations team who will look into this for you and will make some further enquiries with our lost property team and will respond directly.
Kind regards, Condor Ferries
I cant really fault the service Condor provides and the staff are always polite and professional.
Carol
Condor Ferries
1 year ago
Thank you for taking the time to share your positive feedback with us and we are happy to hear that you enjoyed your recent crossing with us.
We look forward to welcoming you back on board in the near future.
Kind regards, Condor Ferries
Excellent service from check in to arrival in Jersey, On time pleasant staff good food and drinks, comfortable seating.
Carol
Condor Ferries
1 year ago
Thank you for taking the time to share your feedback with us. We are delighted to hear that you have enjoyed our service on your recent crossing, and we look forward to welcoming you back onboard in the near future.
Kind regards, Condor Ferries
The sailing out from Poole to Jersey on the was fine with no problems and efficient loading of vehicles. However, the return journey became a bit of a fiasco in terms of getting cooked food on board.
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Carol
Condor Ferries
1 year ago
Thank you for sharing your feedback with us and we apologise for the delay in receiving hot food on your return journey due to the breakdown of one of our ovens onboard the vessel. We would like to assure you that the point you have made will be taken on board and used as an opportunity to improve our service for the future.
Kind regards, Condor Ferries
Thank you for taking the time to share your feedback with us. We are delighted to hear that you have enjoyed our service on your recent crossing, and we look forward to welcoming you back onboard in the near future.
Kind regards, Condor Ferries
Slick organisation at check-in and boarding. Very comfortable in Club Class and easy disembarking
Carol
Condor Ferries
1 year ago
Thank you for taking the time to share your feedback with us. We are delighted to hear that you have enjoyed our service on your recent crossing, and we look forward to welcoming you back onboard in the near future.
Kind regards, Condor Ferries
Excellent - easy to check in, toilet facilities available whilst waiting to board. No problems boarding the car, plenty of seating, refreshments not too expensive.
Carol
Condor Ferries
1 year ago
Thank you for taking the time to share your feedback with us. We are delighted to hear that you have enjoyed our service on your recent crossing, and we look forward to welcoming you back onboard in the near future.
Kind regards, Condor Ferries
Ferries were clean, staff were pleasant, however outgoing and return journeys were both delayed by approx 3 hours. Minimal explanation from captain, nor sense that this was anything in particular to b
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Carol
Condor Ferries
1 year ago
Thank you for sharing your feedback with us and we are sorry that you feel this way.
Your feedback has been passed to our Customer Relations team who will look into this for you and respond directly in relation to the delays in your sailings.
Kind regards, Condor Ferries
Outbound journey in catamaran was crowded and poorly air conditioned in the area we sat. Home bound journey in overnight boat was excellent.
Carol
Condor Ferries
1 year ago
Thank you for sharing your experience with us and we are delighted that you enjoyed your return journey with us.
If there is any matter that you wish our customer relations team to look into for you, please contact them at: customer.relations@condorferries.co.uk. and they will be happy to respond to you.
Kind regards, Condor Ferries
Condor Ferries operates a year-round service connecting the UK through Poole, and Portsmouth, the Channel Islands through Guernsey and Jersey and the ports of St Malo in France.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Condor Ferries operates a year-round service connecting the UK through Poole, and Portsmouth, the Channel Islands through Guernsey and Jersey and the ports of St Malo in France.
