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Condor Ferries Reviews

Rated
Excellent
Service
4.3
/5

5

4

3

2

1

628

433

105

41

39

1,246

ratings over the past year

Displaying all 3,853 reviews
Trusted Customer
1 year ago
Date of purchase: 21/07/2022
Friendly staff, good food choices, comfortable cabin, good level of cleanliness. The whole trip went smoothly and we’ll definitely use the Condor service from Portsmouth again.
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Carol
Condor Ferries
1 year ago
Thank you for taking the time to share your feedback with us. We are delighted to hear that you have enjoyed our service on your recent crossing, and we look forward to welcoming you back in the near future. Kind regards, Condor Ferries
Trusted Customer
1 year ago
Date of purchase: 10/09/2022
Pleasant journey
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Carol
Condor Ferries
1 year ago
Thank you for taking the time to share your feedback with us. We are delighted to hear that you have enjoyed our service on your recent crossing, and we look forward to welcoming you back in the near future. Kind regards, Condor Ferries
Trusted Customer
1 year ago
Date of purchase: 03/06/2022
Didn’t appreciate the guy organising the parking leaning into my car and taking over steering. Strangely he didn’t do that to any of the male drivers? Have travelled frequently with Condor this year a
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Carol
Condor Ferries
1 year ago
Thank you for sharing your experience with us. We would like to assure you that we have studied your feedback and that the experience that you have shared will be taken on board and used as an opportunity to improve our services for the future. We look forward to welcoming you back onboard in the near future. Kind regards Condor Ferries
MC
Mr Cattermole
1 year ago
Date of purchase: 30/07/2022
What Mr Cattermole said about Condor Ferries:
I booked on a fast ferry from Poole to Guernsey via Jersey on 30 July. The ferry had an engine fault and was terminated early at Jersey, stranding several hundred passengers. Onward travel was arrange
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Carol
Condor Ferries
1 year ago
Thank you for sharing your feedback with us. We are sorry to hear that your crossing was affected by an unexpected technical issue that resulted in a termination of service in Jersey. As I am sure you can appreciate, we tried to assist all of our passengers with accommodation, however, as this was during the peak summer season there were a limited amount of hotel rooms available to us on the Island. We tried to help as many passengers as we could along with the Port staff assisting us with allowing the Port Terminal to remain open and for us to supply food and blankets for the remaining passengers. We fully appreciate that this was not an ideal situation for our passengers and if you wish to contact us directly to discuss the matter further please feel free to email us on customer.relations@condorferries.co.uk and we can look into the specifics of your booking. Kind regards, Condor Ferries
Trusted Customer
1 year ago
Date of purchase: 07/08/2022
Good queuing system . Helpful staff. On board facilities clean and tidy. Good offers in Duty free. Would prefer better sailing times for the return to Poole
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Carol
Condor Ferries
1 year ago
Thank you for taking the time to share your feedback with us. We are delighted to hear that you have enjoyed your recent crossing. We look forward to welcoming you back on board in the near future. Kind regards, Condor Ferries
Trusted Customer
1 year ago
Date of purchase: 29/07/2022
Seating was comfortable, Food was a reasonable price and sufficiently varied to cater for most tastes. The late departure from Guernsey was a big problem as we had a long drive across England that wa
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Carol
Condor Ferries
1 year ago
Thank you for taking the time to share your positive feedback with us and we are happy to hear that you enjoyed your recent crossing with us. We would like to assure you that we have studied your feedback and that the point you have made will be taken on board and used as an opportunity to improve our service for the future. We look forward to welcoming you back on board in the near future. Kind regards, Condor Ferries
Trusted Customer
1 year ago
Date of purchase: 02/07/2022
Had an issue with seating where my partner and I were on separate rows. The staff were able to allocate alternative seating straight away and were able to sit together. The food in the cafe was not gr
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Carol
Condor Ferries
1 year ago
Thank you for taking the time to share your positive feedback with us and we are happy to hear that you enjoyed your recent crossing with us. We would like to assure you that we have studied your feedback and that the point you have made will be taken on board and used as an opportunity to improve our service for the future. We look forward to welcoming you back on board in the near future. Kind regards, Condor Ferries
ML
Mrs Lauer
1 year ago
Date of purchase: 15/08/2022
What Mrs Lauer said about Condor Ferries:
We booked Weymouth-St Malo. It was unclear at the time of booking that the ferry would stop at Jersey. This added significant time to our journey, and on the way back meant we had to dis/re-embark at
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Carol
Condor Ferries
1 year ago
Thank you for sharing your feedback with us. We are sorry that you were inconvenienced and if you would like to contact our customer relations team at customer.relations@condorferries.co.uk with the details of your sailing they will be able to look into this for you in regards your particular crossing. Kind regards Condor Ferries
Trusted Customer
1 year ago
Date of purchase: 11/07/2022
I really enjoyed my first ferry crossing after the past few years of not being able to travel. I received a day trip offer in my email, and since day trips have not been possible in recent years I too
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Carol
Condor Ferries
1 year ago
Thank you for taking the time to share your feedback with us. We are delighted to hear that you have enjoyed our service on your recent crossing and your time in beautiful Guernsey. We look forward to welcoming you back onboard in the near future. Kind regards, Condor Ferries
Trusted Customer
1 year ago
Date of purchase: 14/07/2022
Friendly staff - accomodated our assistance dog without a fuss
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Carol
Condor Ferries
1 year ago
Thank you for taking the time to share your feedback with us. We are delighted to hear that you have enjoyed our service on your recent crossing, and we look forward to welcoming you back onboard in the near future. Kind regards, Condor Ferries
About Condor Ferries
Condor Ferries operates a year-round service connecting the UK through Poole, and Portsmouth, the Channel Islands through Guernsey and Jersey and the ports of St Malo in France.
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Condor House, New Harbour Road South, Poole, Dorset, BH15 4AJ, United Kingdom
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About Condor Ferries
Condor Ferries operates a year-round service connecting the UK through Poole, and Portsmouth, the Channel Islands through Guernsey and Jersey and the ports of St Malo in France.