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Condor Ferries Reviews

Rated
Excellent
Service
4.3
/5

5

4

3

2

1

628

433

105

41

39

1,246

ratings over the past year

Displaying all 3,853 reviews
MT
Mrs Taylor
1 year ago
Date of purchase: 04/07/2022
What Mrs Taylor said about Condor Ferries:
All the ferries we took were late. The first one was three hours late due to the need to repair a lifeboat. Nobody at Poole seemed to know what was going on and the facilities are very poor. The inter
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Carol
Condor Ferries
1 year ago
Thank you for sharing your feedback with us and we are sorry that you feel this way. If you wish to contact us directly to discuss the matter further please feel free to email us on customer.relations@condorferries.co.uk and we will look into any specific sailings for you. Kind regards Condor Ferries
Trusted Customer
1 year ago
Date of purchase: 31/07/2022
I booked via telephone (in February) our car & caravan crossing for our family summer holiday in August. I received an email confirmation incorrectly detailing “car and trailer” so I rang Condor to qu
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Trusted Customer
1 year ago
Date of purchase: 30/08/2022
The people I spoke to on the phone were very helpful. When I arrived at Poole with only a copy of my driving licence the staff didn't seem sympathetic although I'd come all the way from Reading by pu
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Carol
Condor Ferries
1 year ago
Thank you for sharing your further feedback with us and for sharing your experience when travelling with us. We are happy to hear from you and would like to assure you that we have studied your feedback and that the experience that you have shared will be taken on board and used as an opportunity to improve our services for the future. Kind regards Condor Ferries
MG
Mr Gillett
1 year ago
Date of purchase: 01/08/2022
What Mr Gillett said about Condor Ferries:
Trip was very good with very helpful staff.. Spoiled by confusing waiting for boat at both ends. Boat very late arriving in Jersey for return trip, 4 hours!. No explanation.
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Carol
Condor Ferries
1 year ago
Thank you for taking the time to share your feedback with us. We are delighted to hear that you have enjoyed our service on your recent crossing, and we look forward to welcoming you back in the near future. Kind regards, Condor Ferries
Trusted Customer
1 year ago
Date of purchase: 24/08/2022
Wir sind 3 x mit Condor Ferries gefahren. Die Erfahrung war unterschiedlich, aber im Allgemeinen ist die Organisation vor dem Einfahren und beim Verlassen der Fähre teilweise recht ungeordnet. Das Ess
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Carol
Condor Ferries
1 year ago
Vielen Dank, dass Sie sich die Zeit genommen haben, Ihr Feedback mit uns zu teilen. Wir freuen uns zu hören, dass Sie unseren Service bei Ihrer letzten Überfahrt genossen haben. Wir möchten Ihnen versichern, dass wir Ihr Feedback geprüft haben und dass die von Ihnen gemachten Punkte berücksichtigt und als Gelegenheit genutzt werden, unseren Service für die Zukunft zu verbessern. . Mit freundlichen Grüßen, Condor Ferries
MB
Miss Butterworth
London
1 year ago
Date of purchase: 29/07/2022
What Miss Butterworth said about Condor Ferries:
I have travelled with Condor before and would have rated this last trip Excellent but for the information received from a member of staff who told me that as a foot passenger I should sit down and rel
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Carol
Condor Ferries
1 year ago
Thank you for taking the time to share your feedback with us. We are delighted to hear that you have enjoyed our service on your recent crossing. We would like to assure you that we have studied your feedback and that the points you have made will be taken on board and used as an opportunity to improve our service for the future. . Kind regards, Condor Ferries
DO
David Oliver
Jersey
1 year ago
Date of purchase: 17/06/2022
What David Oliver said about Condor Ferries:
The main issue has been the late running (and arriving) of the majority of the 16 sailings I have travelled on this year - start location being Jersey. The main reason for the delays on the Clipper se
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Carol
Condor Ferries
1 year ago
Thank you for sharing your feedback with us and for sharing your experience. We would like to assure you that we have studied your feedback and that the experience that you have shared will be taken on board and used as an opportunity to improve our service for the future. If you wish to contact us directly to discuss any matter further please feel free to email us on customer.relations@condorferries.co.uk and we will look into any specific sailings for you. Kind regards Condor Ferries
Trusted Customer
1 year ago
Date of purchase: 11/07/2022
no problems all good
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Carol
Condor Ferries
1 year ago
We are however delighted that you enjoyed your crossing with us, and we do hope that we will be welcoming you back onboard in the near future. Kind regards, Condor Ferries
Trusted Customer
1 year ago
Date of purchase: 16/08/2022
They honoured the bookings / refund from Covid even though it is several years later. Great service and definately recomend them
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Carol
Condor Ferries
1 year ago
Thank you for sharing your positive experience with us. We do hope that we will be welcoming you back onboard in the near future. Kind regards, Condor Ferries
MJ
Mr Jaques
Poole
1 year ago
Date of purchase: 17/06/2022
What Mr Jaques said about Condor Ferries:
By arriiving at destinations somewhat close to the advertised time and leaving port at the advertised time.
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Carol
Condor Ferries
1 year ago
Thank you for sharing your feedback with us and for sharing your experience. We are sorry to hear of this. If you wish to contact us directly to discuss this matter further please feel free to email us on customer.relations@condorferries.co.uk and we will look into any specific sailings for you. Kind regards Condor Ferries
About Condor Ferries
Condor Ferries operates a year-round service connecting the UK through Poole, and Portsmouth, the Channel Islands through Guernsey and Jersey and the ports of St Malo in France.
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Condor House, New Harbour Road South, Poole, Dorset, BH15 4AJ, United Kingdom
Why trust Feefo reviews?

About Condor Ferries
Condor Ferries operates a year-round service connecting the UK through Poole, and Portsmouth, the Channel Islands through Guernsey and Jersey and the ports of St Malo in France.