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Condor Ferries Reviews

Rated
Excellent
Service
4.3
/5

5

4

3

2

1

630

435

106

41

39

1,251

ratings over the past year

Displaying all 3,855 reviews
Trusted Customer
1 year ago
Date of purchase: 20/06/2022
Pleasant comfortable journey.
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Carol
Condor Ferries
1 year ago
Thank you for sharing your positive experience with us and we are delighted that you enjoyed our service onboard and your journey with us. We do look forward to welcoming you back onboard in the near future. Kind regards, Condor Ferries
Trusted Customer
1 year ago
Date of purchase: 16/07/2022
Been traveling with Condor for years now. There are a few things i think they need to do please. Takle schedule times. The ferry rarely leaves on time, this year one crossing was 45 minutes late an
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Carol
Condor Ferries
1 year ago
Thank you for taking the time to share your feedback with us. We are delighted to hear that you have enjoyed our service on your recent crossing. We do our best to try and deliver a Schedule that will satisfy all our customers’ needs. As you can imagine, each destination and different customers' requirements often mean we cannot accommodate every person’s individual requirement. However, we do have many services that travel direct to Guernsey from Poole. If you need any further information with timetables, and rotations of sailings on specific dates, please contact our contact centre team on 0345 609 1026 or via Live chat at www.condorferries.co.uk and they will be able to advise on crossing information. We look forward to welcoming you back on board in the near future. Kind regards, Condor Ferries
Trusted Customer
1 year ago
Date of purchase: 04/06/2022
Good service from them, from booking to boarding the ferry. Only problem was that there was a lot of seats taped off for no reason and people were struggling to find seats. Seemed to me it was taped o
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Carol
Condor Ferries
1 year ago
Thank you for sharing your positive experience with us and we are delighted that you enjoyed our service onboard and your journey with us. We do look forward to welcoming you back onboard in the near future. Kind regards, Condor Ferries
Trusted Customer
1 year ago
Date of purchase: 04/07/2022
From online booking to joining the ferry and sailing to and from Guernsey it went like clockwork.
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Carol
Condor Ferries
1 year ago
Thank you for sharing your positive experience with us and we are delighted that you enjoyed our service onboard and your journey with us. We do look forward to welcoming you back onboard in the near future. Kind regards, Condor Ferries
MG
Ms Godfrey
1 year ago
Date of purchase: 13/06/2022
What Ms Godfrey said about Condor Ferries:
Opening hours of the cafe were limited. We couldn't eat when we wanted to, and onib one person serving.
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Carol
Condor Ferries
1 year ago
Thank you for sharing your feedback and we are sorry that there were limited opening hours for dining on your crossing onboard the Commodore Clipper. I understand that we were short staffed on this occasion, and we are sorry for the inconvenience that this caused. We do hope that despite your previous experience you will consider |Condor Ferries in your future travel plans. Kind regards Condor Ferries
MP
Mr Powell
1 year ago
Date of purchase: 30/07/2022
What Mr Powell said about Condor Ferries:
Review the booking system - BOOKING - January 2022 - 2 x Adults for 14days in July.(Husband & Wife). Expected to sit together and did, however seated opposite cabin crews doorway, a lot of foot traffi
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Carol
Condor Ferries
1 year ago
Thank you for sharing your feedback with us and for sharing your experience onboard the Condor Liberation. I understand that you have previously contacted our Customer relations team, and this has now been resolved. However we are happy to hear from you and would like to assure you that we have studied your feedback and that the experience that you have shared will be taken on board and used as an opportunity to improve our services for the future. Kind regards Condor Ferries
MF
Miss Flett
1 year ago
Date of purchase: 03/08/2022
What Miss Flett said about Condor Ferries:
Brilliant service on our return journey. Delayed both ways but nothing I didn't expect. Staff on the overnight return journey very helpful as I had a sleeping toddler, getting the lift for me and prov
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Carol
Condor Ferries
1 year ago
Thank you for sharing your feedback with us and we are delighted that you enjoyed your crossing with us, and we do hope that we will be welcoming you back onboard in the near future. Kind regards, Condor Ferries
Trusted Customer
1 year ago
Date of purchase: 16/07/2022
efficient booking in service, clean and comfortable cabins. Breakfast options for vegetarians could be improved.
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Carol
Condor Ferries
1 year ago
Thank you for sharing your feedback with us and we are delighted that you enjoyed your crossing with us, and we do hope that we will be welcoming you back onboard in the near future. Kind regards, Condor Ferries
ML
Mr Long
1 year ago
Date of purchase: 10/09/2022
What Mr Long said about Condor Ferries:
Inform and explain when there are long delays. Ensure help is given to disabled passengers when it is promised, allow space between vehicles so passengers can access their vehicle. Call passengers to
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Carol
Condor Ferries
1 year ago
Thank you for sharing your feedback with us and we are sorry to hear of your experiences. We would like to assure you that we have studied your feedback and that the experience that you have shared will be taken on board and used as an opportunity to improve our service for the future. If you wish to contact us directly to discuss the matter further please feel free to email us at customer.relations@condorferries.co.uk and we will look into any specific sailings for you. We look forward to welcoming you back on board in the near future. Kind regards, Condor Ferries
MR
Mr Rhodes
Worthing
1 year ago
Date of purchase: 15/06/2022
What Mr Rhodes said about Condor Ferries:
Excellent effficient pleasant service which greatly enhanced our week’s holiday in Guernsey
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Carol
Condor Ferries
1 year ago
Thank you for sharing your feedback with us and we are delighted that you enjoyed your crossing with us, and we do hope that we will be welcoming you back onboard in the near future. Kind regards, Condor Ferries
About Condor Ferries
Condor Ferries operates a year-round service connecting the UK through Poole, and Portsmouth, the Channel Islands through Guernsey and Jersey and the ports of St Malo in France.
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Condor House, New Harbour Road South, Poole, Dorset, BH15 4AJ, United Kingdom
Why trust Feefo reviews?

About Condor Ferries
Condor Ferries operates a year-round service connecting the UK through Poole, and Portsmouth, the Channel Islands through Guernsey and Jersey and the ports of St Malo in France.