Thank you for sharing your feedback with us and we are sorry that you had this inconvenience.
If you wish to contact us directly to discuss the matter further please feel free to email us on customer.relations@condorferries.co.uk and we can look into this further for you.
Kind regards
Condor Ferries
The check in and loading was quick and so well organised both going out and returning.
The ferry was clean and there were plenty of seats to choose from.
Carol
Condor Ferries
1 year ago
Thank you for sharing your feedback with us and we are delighted that you enjoyed your crossing with us, and we do look forward to welcoming you back onboard in the near future.
Kind regards, Condor Ferries
Thank you for sharing your feedback with us.
We would like to assure you that we have studied your feedback and that the experience that you have shared will be taken on board and used as an opportunity to improve our service for the future.
We look forward to welcoming you back on board in the near future.
Kind regards
Condor Ferries
Outward journey from Poole to Guernsey excellent - reverse journey from Guernsey to Poole very disappointing- staff seemed disinterested
Carol
Condor Ferries
1 year ago
Thank you for sharing your feedback with us and for sharing your experience when travelling with us.
We are happy to hear from you and would like to assure you that we have studied your feedback and that the experience that you have shared will be taken on board and used as an opportunity to improve our services for the future.
Kind regards
Condor Ferries
Very smooth crossing in comfortable seating. Efficient loading and prompt sailing time. Very happy customer.
Carol
Condor Ferries
1 year ago
Thank you for sharing your feedback with us and we are delighted that you enjoyed your crossing with us, and we do look forward to welcoming you back onboard in the near future.
Kind regards, Condor Ferries
Hugely disappointed in the service, each leg was over 3 hours delayed, which I understand is reasonably common and zero communication on why the wait was happening or how long the delay was likely to
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Carol
Condor Ferries
1 year ago
Thank you for sharing your feedback with us and we are sorry that you had this experience when travelling with us.
Your feedback has been passed to our customer relations department who will look into the points that you have raised and will respond to you directly.
Thank you again for your feedback and we look forward to welcoming you back on board in the near future.
Kind regards
Condor Ferries
Traveled to both Jersey & Guernsey and back to Poole on time or ahead of time,
Carol
Condor Ferries
1 year ago
Thank you for sharing your feedback with us and we are delighted that you enjoyed your crossing with us, and we do look forward to welcoming you back onboard in the near future.
Kind regards, Condor Ferries
Whilst direct to Jersey route is positive; prefer Liberation choice of booked seats and better catering.
Carol
Condor Ferries
1 year ago
Thank you for sharing your feedback with us and we are delighted that you enjoyed your crossing with us, and we do look forward to welcoming you back onboard in the near future.
Kind regards, Condor Ferries
Considerably late departures and arrivals on outward and inward sailings. Waited outside St Helier port for over 3 hours on our return journey whilst another Condor was sat in our mooring position.
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Carol
Condor Ferries
1 year ago
We are sorry to hear that you did not enjoy your crossing and If you wish to contact us directly to discuss any matter further please feel free to email us on customer.relations@condorferries.co.uk and we will look into any specific issues for you on your crossing.
Kind regards
Condor Ferries
I really don't like the added stress of not being able to reserve a seat and the lack of a club lounge onboard. The Voyager isn't a good ship. Not enough room, not enough loos. Much prefer the Liberat
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Carol
Condor Ferries
1 year ago
Thank you for sharing your feedback with us and for sharing your experience when travelling with us.
We are happy to hear from you and would like to assure you that we have studied your feedback and that the experience that you have shared will be taken on board and used as an opportunity to improve our services for the future.
Kind regards
Condor Ferries
Condor Ferries operates a year-round service connecting the UK through Poole, and Portsmouth, the Channel Islands through Guernsey and Jersey and the ports of St Malo in France.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Condor Ferries operates a year-round service connecting the UK through Poole, and Portsmouth, the Channel Islands through Guernsey and Jersey and the ports of St Malo in France.
