Thank you for taking the time to share your feedback with us.
There is an offshore mobile network, independent to Condor Ferries, which is not free. You will be charged by your network provider for any phone calls, messages or use of data whilst roaming this network, these charges will be outlined by your network provider.
Your network provider should send an SMS to inform you of the cost of their charges and it may be worth contacting them if you did not receive this.
We display clear messages on the ship’s television screens, notifying travellers to disable data roaming and Wi-Fi assist for Apple devices and our crews make a similar announcement on every crossing.
However, if you wish to contact us directly to discuss the matter further please feel free to email us on customer.relations@condorferries.co.uk and we will be happy to look into the specifics for you.
Kind regards, Condor Ferries