The value of the trip is reasonable and the horizon lounge was quiet so the trip was also quiet for us.. the staff were all helpful and pleasant.. duty free stock was low but managed to get what we ne
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Carol
Condor Ferries
1 year ago
Thank you for sharing your feedback with us and we are delighted that you enjoyed your crossing with us, and we do look forward to welcoming you back onboard in the near future.
Kind regards, Condor Ferries
Thank you for sharing your feedback with us and for sharing your experience when travelling with us.
We are happy to hear from you and would like to assure you that we have studied your feedback and that the experience that you have shared will be taken on board and used as an opportunity to improve our services for the future.
Kind regards
Condor Ferries
Very slow check in at Portsmouth.
Ship very clean, cabin clean and comfy. Good food served.
Staff polite an dhelpful.
Boat delayed leaving on both trips between 30-60 mins
Carol
Condor Ferries
1 year ago
Thank you for sharing your feedback with us and we are delighted that you enjoyed your crossing with us, and we do look forward to welcoming you back onboard in the near future.
Kind regards, Condor Ferries
Both journeys left 25m & 30m early. Car was loaded and unloaded easily. Staff friendly. Coffee and food pleasant. Lavatories clean.
Carol
Condor Ferries
1 year ago
Thank you for sharing your feedback with us and we are delighted that you enjoyed your crossing with us, and we do look forward to welcoming you back onboard in the near future.
Kind regards, Condor Ferries
Good trip both ways. Running a bit late, otherwise very good. Staff very efficient and polite. Would use again.
Carol
Condor Ferries
1 year ago
Thank you for sharing your feedback with us and we are delighted that you enjoyed your crossing with us, and we do look forward to welcoming you back onboard in the near future.
Kind regards, Condor Ferries
Thank you for sharing your feedback with us and we are delighted that you enjoyed your crossing with us, and we do look forward to welcoming you back onboard in the near future.
Kind regards, Condor Ferries
Our ferrie was cancelled and we were placed in a hotel for 2 nights. The hotels were not organised well, it was first come first served. If you were at the end of the 3 hrs queue you had no where to s
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Carol
Condor Ferries
1 year ago
Thank you for sharing your feedback with us and we are sorry to hear of this.
If you wish to contact us directly to discuss the matter further please feel free to email us at customer.relations@condorferries.co.uk and we will look into any specific sailings for you.
We look forward to welcoming you back on board in the near future.
Kind regards, Condor Ferries
The arrival times in the UK are ridiculously late. We have also had 2 sets of family visitors very severely delayed on their journey to Guernsey and return to the UK. One the service was cancelled wit
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Carol
Condor Ferries
1 year ago
Thank you for sharing your feedback with us and we are sorry to hear of this.
If you wish to contact us directly to discuss the matter further please feel free to email us at customer.relations@condorferries.co.uk and we will look into any specific sailings for you.
We look forward to welcoming you back on board in the near future.
Kind regards, Condor Ferries
Delayed and taken to a different port. I have 5 children 11 and below. More food was required en route. Expensive! Wish there was an alternative option via Ferry to Guernsey!
Carol
Condor Ferries
1 year ago
Thank you for sharing your feedback with us and we are sorry that you feel this way and had this experience on your recent crossings with us.
If you wish to contact us directly to discuss the matter further please feel free to email us on customer.relations@condorferries.co.uk and we can look into this further for you.
Kind regards
Condor Ferries
We travelled to Guernsey from Poole and back in August 2022. The service offered was faultless and would highly recommend to others. Food was fine, staff were friendly, loading and unloading of the
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Carol
Condor Ferries
1 year ago
Thank you for sharing your feedback with us and we are delighted that you enjoyed your crossing with us, and we do look forward to welcoming you back onboard in the near future.
Kind regards, Condor Ferries
Condor Ferries operates a year-round service connecting the UK through Poole, and Portsmouth, the Channel Islands through Guernsey and Jersey and the ports of St Malo in France.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Condor Ferries operates a year-round service connecting the UK through Poole, and Portsmouth, the Channel Islands through Guernsey and Jersey and the ports of St Malo in France.
