Staff were superb during both crossings, covid notwithstanding, they behaved courteously, professionally and went the extra mile. Very impressed, well done!
Carol
Condor Ferries
1 year ago
Thank you for sharing your feedback with us and we are delighted that you enjoyed your crossing with us, and we do look forward to welcoming you back onboard in the near future.
Kind regards, Condor Ferries
Expensive trip, cheaper to travel to Europe and better weather.
Better when seats where allocated on booking, and printed on your boarding pass
Ferry was full and people had to up grade to get a seat
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Carol
Condor Ferries
1 year ago
Thank you for taking the time to share your positive feedback with us and we are happy to hear that you enjoyed your recent crossing with us.
We would like to assure you that we have studied your feedback and that the point you have made will be taken on board and used as an opportunity to improve our service for the future.
We look forward to welcoming you back on board in the near future.
Kind regards, Condor Ferries
Good service and on time - the weather and sea state was fine which obviously helps. On only one of my 5 sailings ( the most recent (September)) did they warn about potentially high data and phone cos
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Carol
Condor Ferries
1 year ago
Thank you for sharing your feedback with us and for sharing your experience when travelling with us.
We are happy to hear from you and would like to assure you that we have studied your feedback and that the experience that you have shared will be taken on board and used as an opportunity to improve our services for the future.
Kind regards
Condor Ferries
Journey out very smooth. But journey home from Jersey to Poole was a shocker. Boat was already delayed which can’t be helped but Condor staff at Jersey port seemed to have no idea what they were doing
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Carol
Condor Ferries
1 year ago
Thank you for sharing your feedback with us and we are sorry to hear of this.
If you wish to contact us directly to discuss the matter further please feel free to email us at customer.relations@condorferries.co.uk and we will look into any specific sailings for you.
We look forward to welcoming you back on board in the near future.
Kind regards, Condor Ferries
Absolutely horrendous service. Cancelled ferries, no customer service available for hours, awful crossing that took 8 hours with people having to sleep on the floor. Out of date food served free out o
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Carol
Condor Ferries
1 year ago
Thank you for sharing your feedback with us and we are sorry that you had this experience when travelling with us.
Your feedback has been passed to our customer relations department who will look into the points that you have raised and will respond to you directly.
Thank you again for your feedback and we look forward to welcoming you back on board in the near future.
Kind regards
Condor Ferries
very good crew and staff, easy loading and disembarking generally very good.
Carol
Condor Ferries
1 year ago
Thank you for sharing your feedback with us and we are delighted that you enjoyed your crossing with us, and we do look forward to welcoming you back onboard in the near future.
Kind regards, Condor Ferries
Always amazing service. All the staff are willing to help.
Carol
Condor Ferries
1 year ago
Thank you for sharing your feedback with us and we are delighted that you enjoyed your crossing with us, and we do look forward to welcoming you back onboard in the near future.
Kind regards, Condor Ferries
Very efficient and pleasant experience. Comfortable seats, good snack and toilet facilities. Loading of cars very efficient.
Carol
Condor Ferries
1 year ago
Thank you for sharing your feedback with us and we are delighted that you enjoyed your crossing with us, and we do look forward to welcoming you back onboard in the near future.
Kind regards, Condor Ferries
Overall ok but not great and lots of room for improvement. Outbound ferry from Poole had delayed departure by about 1.5 hours, very very busy on board and lack of allocated seats means that in reality
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Carol
Condor Ferries
1 year ago
Thank you for sharing your feedback with us and for sharing your experience when travelling with us.
We are happy to hear from you and would like to assure you that we have studied your feedback and that the experience that you have shared will be taken on board and used as an opportunity to improve our services for the future.
Kind regards
Condor Ferries
Thank you for sharing your feedback with us and we are delighted that you enjoyed your crossing with us, and we do look forward to welcoming you back onboard in the near future.
Kind regards, Condor Ferries
Condor Ferries operates a year-round service connecting the UK through Poole, and Portsmouth, the Channel Islands through Guernsey and Jersey and the ports of St Malo in France.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Condor Ferries operates a year-round service connecting the UK through Poole, and Portsmouth, the Channel Islands through Guernsey and Jersey and the ports of St Malo in France.
