I can see why you feel we have let you down in providing a service, we do always try to make sure we help and assist our passengers, we do care about our passengers, delivering excellent customer service is one of our main priorities and we will always try out best to achieve this, I am sorry that you didn’t receive our normal high standard of service, all I can do is apologize, we do not want any of our passengers to feel like they were on their own. We understand the inconvenience and disappointment caused when travel plans are disrupted. With that said, I do see where we can make improvements from your feedback, we do listen and take on board our customers comments
