Good smooth trip, staff on board were helpful.
The boat wasn’t very full so we had plenty of choice of where to sit, it is useful to be able to get the seats around the tables with young family.
Lo
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Carol
Condor Ferries
3 days ago
Thank you so much for the lovely review and letting us know of the good voyage and helpful staff.
We look forward to welcoming you back very soon.
Kind regards
Karen
Customer Relations Consultant
A good trip from Poole to Guernsey and then on to Saint-Malo. Not sure why they no longer appear to do the whole journey in 1 go but good onboard facilities and you arrive in Normandy and can can driv
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Carol
Condor Ferries
3 days ago
Thank you for your review, we look forward to you travelling again with us soon.
Kind regards
Karen
Customer Relations Consultant
Excellent service, effective process for loading car and guidance with parking in awkward space, friendly and helpful staff. Great service onboard with friendly and helpful staff, attentive and suppo
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Carol
Condor Ferries
3 days ago
Thank you so much for the lovely 5 Star review and letting us know of the excellent service and helpful staff.
We look forward to welcoming you back very soon.
Kind regards
Karen
Customer Relations Consultant
Terrible food
Most uncomfortable seats
Late arrival
Poor condition
Tanoy trying to sell constantly
Carol
Condor Ferries
4 days ago
Thank you for your feedback. I am sorry to hear of your experience, if you have not already done so please email customer.relations@condorferries.co.uk with further details and your booking reference, so that your points can be addressed further.
Kind regards
Karen
Customer Relations Consultant
Check time seemed along time for foot passengers, ship was clean with plenty of seats, we didn’t try but food and drink was popular.
Carol
Condor Ferries
4 days ago
Thank you so much for the lovely review and letting us know that you had a good day trip.
We look forward to welcoming you back very soon.
Kind regards
Karen
Customer Relations Consultant
Really lovely trip however you should advise passengers that they need to show their boarding passes when disembarking at Guernsey.
We had deleted the outbound boarding pass as it was a boarding pass
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Carol
Condor Ferries
4 days ago
Thank you for taking the time to share your feedback with us which I will pass on to the relevant departments for their information. We look forward to you travelling with us soon.
Kind regards
Karen
Customer Relations Consultant
The boarding and disembarkation were efficient. The staff were friendly and helpful. The seats were clean and comfortable (we had upgraded). The whole experience, return from Poole to St Peter Port ,
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Carol
Condor Ferries
4 days ago
Thank you so much for the lovely 5 Star review and letting us know that the whole experience was very pleasant.
We look forward to welcoming you back very soon.
Kind regards
Karen
Customer Relations Consultant
I had requested Special Assistance for my wife. The service provided was excellent - at both terminals (Jersey & St Malo) and aboard the ferry. Such a difference to our day out. A big thank-you to
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Carol
Condor Ferries
10 days ago
Thank you so much for taking the time to give us your feedback on your experience travelling with Condor Ferries.
I will pass on your lovely feedback.
We very much look forward to you travelling with us again and if there’s anything else we can do in the future to make your travel any easier for you, do let us know.
Kind regards
Karen
Customer Relations Consultant
Condor Ferries operates a year-round service connecting the UK through Poole, and Portsmouth, the Channel Islands through Guernsey and Jersey and the ports of St Malo in France.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Condor Ferries operates a year-round service connecting the UK through Poole, and Portsmouth, the Channel Islands through Guernsey and Jersey and the ports of St Malo in France.
