Everything is straightforward and customer friendly. If you’ve reason to deal customer service, there’s a human response and it’s an understanding experience. Helpful staff, streamline……………happy sai
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Carol
Condor Ferries
13 days ago
Thank you so much for your wonderful 5 Star review!
Kind regards
Karen
Customer Relations Consultant
Thank you for your 5 Star review and delighted that you had an excellent trip, we look forward to you travelling again with us soon.
Kind regards
Karen
Customer Relations Consultant
Trusted Customer
27 days ago
I have always had an excellent view of condor even when I’ve had travel problems due to the weather. You have great communication with the customers. Always informative.
An 88-year-old frail and ill lady struggled with the long walk out to the ferry terminal and subsequently arrived five minutes late. However, the boat had not arrived in Port but This pour out lady wa
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Carol
Condor Ferries
27 days ago
Thank you for your feedback. I am sorry to hear of your experience, if you have not already done so please email customer.relations@condorferries.co.uk with your booking reference so that your points can be addressed further.
Kind regards
Karen
Customer Relations Consultant
LS
Linda Smith
27 days ago
I have contacted your customer relations team and received your standard answer that this is Condor policy. Trying to chase it up but just keep getting us reply that says we will get back to you within seven days and nobody does 😡😡 Never have I been more disgusted with a companies response
It was acceptable, with fgood (but very loud) information. I think more effort is being put into making the trip pleasant than formerly. Seats in the horizone section aren't all very clean, and the ta
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Carol
Condor Ferries
13 days ago
Thank you so much for taking the time to give us your feedback on your experience with Condor Ferries. I will pass your comments on to the relevant departments for their information and we look forward to you travelling again with us soon.
Kind regards
Karen
Customer Relations Consultant
very fraught , with the break down cancellation causing us much grief and no compensation on hotel booking lost.
Carol
Condor Ferries
13 days ago
Thank you for your feedback. I am sorry to hear of your experience, if you have not already done so please email customer.relations@condorferries.co.uk with further details and your booking reference, so that your points can be addressed further.
Kind regards
Karen
Customer Relations Consultant
Tiny ferry, everyone seasick on calm day. Poor facilities. Booking changed to an inconvenient time and longer indirect journey, but condor refused to refund me. Horrible company please avoid.
Carol
Condor Ferries
13 days ago
Thank you for your feedback. I am sorry to hear of your experience, if you have not already done so please email customer.relations@condorferries.co.uk with further details and your booking reference, so that your points can be addressed further.
Kind regards
Karen
Customer Relations Consultant
Condor Ferries operates a year-round service connecting the UK through Poole, and Portsmouth, the Channel Islands through Guernsey and Jersey and the ports of St Malo in France.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Condor Ferries operates a year-round service connecting the UK through Poole, and Portsmouth, the Channel Islands through Guernsey and Jersey and the ports of St Malo in France.
